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got exceeded after update from internet security to standard

hi i do have the key for 5 devices .

and it only active on one .,

i try upgrade from internet security to standard that you said new ,,and i got key exceeded ...what's happening ??

as you see i don't eaven have it on other devices ...

image.thumb.png.e0d5f403bc36d2c6ce7a241bda0034f6.png

Featured Replies

5 hours ago, Best Coded said:

hi i do have the key for 5 devices .

and it only active on one .,

i try upgrade from internet security to standard that you said new ,,and i got key exceeded ...what's happening ??

as you see i don't even have it on other devices ...

 

Hello @Best Coded

Welcome back!

Is this the error: "You have exceeded the maximum number of activations allowed for the entered activation code" error, IF 'yes', contact Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown; include a *detailed history* - including a screen-print-of-the-error!
*Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*    image.thumb.png.471de0152d7bb1a3bf84526684e879cc.png

Please share the outcome, with the Community, when it's available?

Thank you?
Flood?+?

Edited by Flood and Flood's wife
https://support.kaspersky.com/common/error/activation/13593

  • Author

INC000017178742

Screenshot 2025-01-08 165853.png

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