Gene15644 Posted September 14, 2022 Share Posted September 14, 2022 Good Day: I am running Kaspersky 21.3.10.391 (j) on Windows 10.0.19044 x64 on a Core I7 @ 3.4 ghz. 16 gb. 500 Gigabyte free. I am using Firefox 104.0.2 and Brave 1.43.89 Chromium 105.0.5195 Google announced a vulnerability with Google Chrome recently. I noticed that I had an "older" version. I tried to update it, but could not do so. I needed to shut off Kaspersky to perform an update I updated to 105.0.5195. Since I performed an update Kaspersky seems to be blocking Chrome. I say this because if I turn Kaspersky totally off, I can use Chrome. If I come to a site while Kaspersky is off, I can see it. Sometimes either Chrome or Kaspersky "remembers" the site and will let me see it while Kaspersky is on. Normally I get the following displays on Chrome for "unlearned" sites. Link to comment Share on other sites More sharing options...
Solution Berny Posted September 14, 2022 Solution Share Posted September 14, 2022 @Gene15644 Welcome. Please try this suggestion from @Igor Kurzin ? On 4/29/2022 at 7:23 AM, Igor Kurzin said: Disable Self-Defense via Settings -> General Exit Kaspersky product, on the Windows Taskbar or hidden icons, right-click the Kaspersky icon, select Exit. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\ and rename the folder Report to Report1 Start Kaspersky Internet Security. Enable Self-Defense. 2 Link to comment Share on other sites More sharing options...
Gene15644 Posted September 14, 2022 Author Share Posted September 14, 2022 Hi, Igor, I did as you suggested, and Chrome now works. As far as I can tell, Igor, there were no visible side effects. I am very grateful to you for this suggestion. Сбасибо болшои и Молодец! Gene 1 Link to comment Share on other sites More sharing options...
Gene15644 Posted September 14, 2022 Author Share Posted September 14, 2022 Added advice from my following of Igor's suggestion... 1. Be sure to disable self defense. Otherwise the System will not let you change the name of the folder. 2. You still require administrative privilege to change a folder name in this critical area of the system. a. Be sure that you have administrative privileges b. To change the name - right click on the folder, look below for the "Rename" with a shield that shows Administrative privileges. Click on that to initiate a rename of the folder from Report to Report1. 3. Reinitialize self defense under settings. 4.. I took the precaution of restarting the system to allow the Kaspersky to "find everything". I hope that this augments Igor's instructions. They do work. 2 Link to comment Share on other sites More sharing options...
Gene15644 Posted September 14, 2022 Author Share Posted September 14, 2022 In parting? The support in the US was not getting it done. I'm coming here from now on. Berny saved me the misery of having to find a new Anti-Virus software. He saved Kaspersky a paying customer. I'm an employee of a large US company. He saved the reputation of Kaspersky there too. I'm in Customer Support. Every customer matters. 1 Link to comment Share on other sites More sharing options...
buyshirts Posted January 4 Share Posted January 4 Hi Kaspersky Internet security is blocking chrome i'm using the version 21.3 and in the Settings Tab General there is no option to Disable Self Defence. Any help would be much appreicated! Any Link to comment Share on other sites More sharing options...
buyshirts Posted January 4 Share Posted January 4 SORRY i'm an idiot! i didn't scroll down. It looks like it has worked a treat! Thanks! 1 Link to comment Share on other sites More sharing options...
Alejandro García Posted January 15 Share Posted January 15 Hi!! I have the same problem, with all of the navigators I use (Google Chrome, Microsoft Edge, Mozila) I could not navigate through internet. I was trying to do the steps for this solution but in my case I am not able to see the "Report" Folder. Therefore, I cannot change the name. C:\ProgramData\Kaspersky Lab\AVP21.3\ and rename the folder Report to Report1 The folders I have inside the AVP21.3 are the ones seen in the attached image. Do I have to change something in this folder or not? At the moment I had to disable the KIS in order to be able to work. Link to comment Share on other sites More sharing options...
Berny Posted January 15 Share Posted January 15 17 minutes ago, Alejandro García said: I am not able to see the "Report" Folder. @Alejandro García Welcome. Please view hidden files and folders in Windows ? Link to comment Share on other sites More sharing options...
Alejandro García Posted January 15 Share Posted January 15 Hi @Berny, It does not appear even with the view of hidden files and folders... The only "Report" names I can found inside the KIS21.3 folder are the next and they are not folders 😞 Link to comment Share on other sites More sharing options...
Schulte Posted January 15 Share Posted January 15 Hello @Alejandro García, it looks like you are looking in a backup directory for programs. Please open Windows Explorer and go to the root directory 'C:\'. There you will find the hidden subfolder 'programData', where you can find the folder 'Report': Spoiler Spoiler (screenshot from the 21.8.x.x, but there is no difference in the structure) 1 Link to comment Share on other sites More sharing options...
Alejandro García Posted January 15 Share Posted January 15 Oh you are right! Sorry for the inconveniences. I was not expecting the 'programData' folder to be hidden and I was not looking at the right folder. Thank you very much for your time and for the rapid feedback! 1 Link to comment Share on other sites More sharing options...
kaihongc Posted February 10 Share Posted February 10 On 9/14/2022 at 6:47 AM, Berny said: @Gene15644 Welcome. Please try this suggestion from @Igor Kurzin ? Disable Self-Defense via Settings -> General Exit Kaspersky product, on the Windows Taskbar or hidden icons, right-click the Kaspersky icon, select Exit. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\ and rename the folder Report to Report1 Start Kaspersky Internet Security. Enable Self-Defense. THANK YOU SO MUCH!!! I HV BEEN TRYING TO FIX THIS FOR 2 DAYS. I knew it was Kaspersky blocking as it is only affecting chrome browser. But looking at the applications, no where said it blocked chrome. should have googled "Kaspersky blocking chrome" the first thing. Hahha. Thank you again! 1 Link to comment Share on other sites More sharing options...
jh_henrique_RJ Posted May 22 Share Posted May 22 Thank very very much!! It's works fine! Link to comment Share on other sites More sharing options...
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