The advice given of switching to the new app client seemed to have worked but now no scan will go past 1% (0 files). I narrowed it down to the scanning of system memory, if I disable that option they run and complete very quickly if however its enabled as it is by default they get stuck and I cannot cancel the scan, it sits endlessly at 1% 0 files thinking about itself, the only way to get out of it is to reboot/restart the system. I did find a post referencing a incompatible software checker tool but windows is blocking me from launching or using the tool, even as admin.
I started this thread as I believe since the other was in relation to Kaspersky Internet Security but this issue has arisen with Kaspersky Standard I should keep it in the relevant category.
Any advice on how to get it to scan memory successfully would be appreciated.
Hi, here is the info required from the read first list:
Step 1: Operating system and version info.
O/S Version: Win 11 Pro v25H2 (OS Build 26200.8246)
Step 2: App name and version info.
App Name: Kaspersky Standard
App Version: 21.25.7.504
Step 3: Description of issue.
I've been using Kaspersky Internet Security for a while and have been having issues the last month or so, I created a post outlining the issue here (https://forum.kaspersky.com/topic/being-snoozed-with-inability-to-recover-until-entire-system-rebootrestart-58762/) regarding it this morning.
The advice given of switching to the new app client seemed to have worked but now no scan will go past 1% (0 files). I narrowed it down to the scanning of system memory, if I disable that option they run and complete very quickly if however its enabled as it is by default they get stuck and I cannot cancel the scan, it sits endlessly at 1% 0 files thinking about itself, the only way to get out of it is to reboot/restart the system. I did find a post referencing a incompatible software checker tool but windows is blocking me from launching or using the tool, even as admin.
I started this thread as I believe since the other was in relation to Kaspersky Internet Security but this issue has arisen with Kaspersky Standard I should keep it in the relevant category.
Any advice on how to get it to scan memory successfully would be appreciated.