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File not ignored

I have a file(s) that the anti-virus shows as having a virus. It does not, however as a keyboard scanner app, Kasperky thinks it does.

Every time the notification comes up on accessing the folder the file is in my file manager, I am unable to ignore both the notification or add it to the exclusions list.

Seems to get added but the notification still comes up the next time. How do I stop the false positive notifications?

Featured Replies

Welcome to Kaspersky Community.

 

Please, provide version of K. product and operating system, also a capture of the exclusion created.

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  3. Find Notifications and adjust your preference.