This is honestly the worst update I’ve ever seen. The removal of essential features, such as the router feature, protocol selection, and dual VPN, has significantly reduced the functionality and flexibility that made this VPN worth using in the first place.

On top of that, reducing the number of available servers and introducing a new data-processing agreement tied to PureVPN raises serious concerns for me.

Please bring back the previous version or restore the features that were removed. The “new infrastructure” may meet internal standards, but from a user perspective, this update feels like a major downgrade.

If this direction continues, you will likely lose long-time customers who relied on the tools and privacy options that you’ve now taken away.

They said the new "upgraded" Kaspersky VPN doesn't work in Russia, and offered to give me a free license for a Russia-specfic Kaspersky VPN

After installing their new VPN, I discovered that it has only 8 available locations!!!

And none of these locations enable you to access Facebook, YouTube or any websites unavailable in Russia

This is really hilarious

8 hours ago, Karim Esmat said:

This is really hilarious

Yeah let's be clear, they haven't made lots of friends out of this. Talking positively about anything technology related these days is hard, Kaspersky was on my list -- this proven to be a cheap & reputation hitting move in my regards. 

So long !

18 hours ago, Karim Esmat said:

They said the new "upgraded" Kaspersky VPN doesn't work in Russia, and offered to give me a free license for a Russia-specfic Kaspersky VPN

After installing their new VPN, I discovered that it has only 8 available locations!!!

And none of these locations enable you to access Facebook, YouTube or any websites unavailable in Russia

This is really hilarious

What's really more hilarious is that I asked them for a refund, and they just refused, claiming that my 30-days trial period has already passed, although they're the ones who breached the contract by decreasing the services provided and failure to provide any decent VPN coverage in Russia!!!

So, I will never use any of their products again

Edited December 7, 2025Dec 7 by Karim Esmat

On 12/7/2025 at 8:09 AM, Karim Esmat said:

What's really more hilarious is that I asked them for a refund, and they just refused, claiming that my 30-days trial period has already passed, although they're the ones who breached the contract by decreasing the services provided and failure to provide any decent VPN coverage in Russia!!!

So, I will never use any of their products again

Hello, we apologize for the inconveniences caused. Technical support representatives will be in touch with you soon. 

Same experience, same refund denied.

User for years, renewed happily about 40 days before they announced the change to this dreadful, useless provider.

I was denied a refund because of course, I've been paying for years and it was 40 days after I paid when they decided to switch so I guess it's bad luck for not aligning my renewal date when I started paying years ago with the timelines they had to destroy their service.

The server I used every day for years is gone and I literally can't get an e-mail or whatsapp message with the VPN when literally 8 hours of my life are receiving e-mails and whatsapp messages but hey, I guess I can be salty for another 10 months about paying for a year of something and losing my money.

I just feel bad for the moderators and customer support people having to deal with way less patient customers than the people posting in a civil way in this forum.

[Off-Topic] We always behave respectful, mutual respect is paramount in this Kaspersky community.

@Impulse9 Please check this reply to your comment.

@K team

Again, I'm sorry to say so but this shift wasn't a very wise one. The features downgrade as well as location downgrade are in my point of view unacceptable -- end users have absolutely nothing to gain here and as expressed by a lot of us; a lot to lose. One of the potential explanation I computed could be that you've been "requested" to quit the Pango infrastructure -- that would be a good and clear explanation which we'd all understand and even hint us at services not to use, if so, let us know.

In what regards myself, I shifted everything that previously connected over kVPN to a newly selected with care provider. In terms of performance and configuration ease/options, I'm not looking back. My advise to anyone around electing a new service; read the details, get to understand the philosophy of your newly chosen "partner", check their blogs entries, try to clear the marketing BS away and find human written items that will show you who's behind the service and what are their approach toward their customers -- I need someone that protect my interests first as a paid customer. 

I won't ask for a refund as I'm still using and licking the endpoint protection part which I can share with peers/family according to my licensing scheme. Although, for the VPN, I'm afraid but I'm out.

Edited December 12, 2025Dec 12 by mokaz

Hello, 

I'd like some updates since I changed my router exclusively for the Router VPN feature.

I knowt he feature is gone... I wrote the costumer service and got a reply where they state that as many users are complaining maybe the feature will be coming back. 

There has been a period where also che vpn client wasn't working (now that seems fixed) - In the meanwhile what to do? Does anyone knows if the router thing is coming back?

5 minutes ago, leeks said:

Hello, 

I'd like some updates since I changed my router exclusively for the Router VPN feature.

I know he feature is gone...

1. I wrote the customer service and got a reply where they state that as many users are complaining maybe the feature will be coming back. 

There has been a period where also che vpn client wasn't working (now that seems fixed) - In the meanwhile what to do? Does anyone knows if the router thing is coming back?

Hello @leeks, 

Welcome back!

1. Please share the incident request number that was provided by Kaspersky for the request you raised - it's prefixed with INC0000? 

Thank you🙏
Flood🐳+🐋

@leeks

50 minutes ago, leeks said:

 Does anyone knows if the router thing is coming back?

↓ This is the official announcement from KL ↓

" At this time, installing the updated solution on a router (and Double VPN) is not available, but this option is in the product development plans. "

For God's sake, re-add the "Catapult Hydra"  protocol.

On 12/8/2025 at 12:35 PM, Igor Kurzin said:

Hello, we apologize for the inconveniences caused. Technical support representatives will be in touch with you soon. 

True to your word, I was contacted by a technical support representative, who cancelled my subscription and I got a full refund 4 days later. So, thank you, Igor, for keeping your promise and for conveying my concerns to technical support

very disappointing .....

Good day, @Kyrillos.Zak, we understand how frustrating this situation can be. To continue the investigation and move it forward, our technical support team needs the additional information previously requested. As soon as we receive these details, we’ll be able to analyze the issue further and provide an update. Thank you for your cooperation, it will help us resolve this faster.

On 12/12/2025 at 3:30 AM, Igor Kurzin said:

@Impulse9 Please check this reply to your comment.

Thank you, couldn't reply on time but I did get an email the next day saying the order was refunded, I haven't received the money back but it's probably just my bank.

I'm mostly annoyed that I had to leave. Used the service for years and was really happy with it, didn't need to change at all.

I'll stick to the antivirus only and I know it's almost certainly not related to you but the lack of communication was and still is an issue with this, nobody should care or needs to know if it was cost-saving or navigating political bs or "seemed like a good idea at the time" but some technical updates instead of silence and basic troubleshotting would have definitely make me stick around longer.

Hope you get things sorted and the service goes back to something similar to what it used to be, because it was really good.

Thanks again.

On 12/17/2025 at 9:51 AM, Igor Kurzin said:

Good day, @Kyrillos.Zak, we understand how frustrating this situation can be. To continue the investigation and move it forward, our technical support team needs the additional information previously requested. As soon as we receive these details, we’ll be able to analyze the issue further and provide an update. Thank you for your cooperation, it will help us resolve this faster.

Dear Igor

 

is that mean the global problem was solved , and the issue in only with my account and / or my PC ? 

Good day, @Impulse9 and @mokaz, thank you for coming back with an update, and I appreciate you taking the time to explain your perspective so clearly.

I understand why this situation is especially disappointing after many years of using the service without issues. When a product becomes part of someone’s daily routine, any major change can feel abrupt and unnecessary. 

Your feedback regarding transparency, troubleshooting guidance, and expectations management is very valuable, and I will make sure it is passed on to the relevant teams. Even when users decide not to continue with a service, these insights help us identify where we need to improve: not only technically, but also in how we communicate during major changes.

I sincerely hope that we’ll be able to earn back your trust in the future, and thank you again for the years you spent with our service and for sharing such thoughtful feedback here.

 

Good day, @Kyrillos.Zak, thank you for your question. I understand the confusion, and I’m happy to clarify.

This does not mean that all global issues are fully resolved or that the problem is necessarily limited to your account or your PC. Additional information helps the technical team verify whether the behavior matches known service-side limitations or regional conditions, and check if there are any account or device-specific factors contributing to what you’re experiencing. In some cases, we may be able to provide a workaround or solution even while broader issues are still being addressed.

2026 and not fix yet ............. so so so so sad

Now using a different VPN solution that allows Wireguard via a router based option... my subscription for the rest of my  Kaspersky package will not be renewed...

1 hour ago, mhnproject said:

2026 et ne pas encore réparer ............ si triste

Good evening.
I don't think it ever will be, unfortunately.