Error in graphic driver occured

[Flood and Flood's wife]

Hello @bsevinc,

Yes, I did look at the logs. 

I sent the detailed instructions on that basis and bc we need to prepare your system. 

There’s no point applying anything if existing problems aren’t resolved.

Run Windows in SafeMode, without making any changes, so you’re familiar with what it feels like. 
➡ Running Windows in SafeMode is only temporary, to do the procedures I’ve sent thru.⬅

⚠ The procedures need to be followed carefully⚠

There is no ETA for H.

Have a good break, travel safe. 

[bsevinc]

Hi Flood, sorry for the late reply. I have been following the Kaspersky Anti-Virus 20 release website I don’t see any Patch published since Dec9 2019, I have uninstalled the Kaspersky Anti-Virus since it was giving an error everytime I open my pc. Given the fact that the internet security is not working over 2 months and no ETA was given for the next release, who I can contact for the refund?

I am using an old version of Windows now and don’t want to take the risk of getting any issues when running the safe mode. 

Thank you

Bertan

 

 

[Flood and Flood's wife]

Hello @bsevinc, Bertan,

Welcome back!

Correct, patch g release date was 9th December 2019, we are all waiting for patch i, (@Ylive has advised that’s the patch with the fix), all hoping it will fix the issue🤔

Unfortunately, no-one from Kaspersky is providing an eta for i or even h☹

How to request a refund for a Kaspersky application

Thank you🙏

Flood🐳

[bsevinc]

Hi @FLOOD , I have noticed a new patch was released on Feb5, I have installed it but that also did not fix the issue. Do you know if this patch was supposed to fix that bug? Thank you

[Flood and Flood's wife]

Hello @bsevinc,

Welcome back!

Correct, patch h was released  Feb 5, however, the much anticipated fix is supposed to be in patch i.

All we can do is wait & wait & wait😞

Thank you🙏

Flood🐳

Kaspersky Anti-Virus 20 release notes: Patches A – H for version 20.0.14.1085

[jay7son]

Hi, is there any news on this problem being rectified yet.  I keep forgetting that kaspersky is not loading  and things try to attack my browser which can be problematic.

Surely the code from 2019 which worked  can be ported over, ok I know it isn’t so simple, but with all the brain power  available at kaspersky  ?

[Flood and Flood's wife]

Hello @jay7son, 

Welcome!

As far as we know the driver issue was fixed.

1. Which patch is your Kaspersky software on? 
2. Please provide more detail for the “kaspersky is not loading  and things try to attack my browser” issues?
3. May we have a GSI & Windows Logs?

Please post back?

Thank you🙏

Flood🐳

[jay7son]

Hi, I have just started a system info log which i will send when its finished, but please can you advise how I find which patch I am on ? I have not installed any additional patches I have just done auto  updates as usual.

[Berny]

@jay7son  Please mouse  over the Kaspersky icon to check the Kaspersky version & patch.
Also, patches are distributed gradually, 
please update your databases from time to time and reboot your system.

 

[jay7son]

version is 20 0 14 1085   The system log finished and automatically got sent to you, is this ok ?

After rebooting and kaspersky not starting until I disabled the  nvidia card and then rebooting again, it generated a report which it has sent to your server.

[Berny]

The system log finished and automatically got sent to you, is this ok 

When a GSI Log is completed it doesn’t get automatically sent , it should be shared here with the Kaspersky Community.

[jay7son]

ok here is gsi log

[jay7son]

The nvidia driver is the latest one from dell as the ones  direct from  nvidia do not install, however this is the same driver that worked with kaspersky 2019

[CraftyStitch]

Any idea when this will be cleared up? How do I install an older version that maybe won’t have this  error?

Thank You

[Flood and Flood's wife]

Hello @CraftyStitch,

Welcome!

• The issue was supposed to have been fixed by patch i - released in early Feb 2020.
• What patch is your Kaspersky software on?

1. To roll back to previous version go to KL Product Builds, select the product you require. 
2. When uninstalling the current version, save License information only. 
3. Reboot at the end of the uninstall. 
4. Run a Software compatibility check. 
5. To install the previous version, within a few seconds of starting the install, the GUI will show “Searching for newer version”, you must select Skip. 

Thank you🙏

Flood🐳

[CraftyStitch]

Hi FLOOD,

 

I just uninstalled the version I had and downloaded from the site and did a fresh install. Graphics error popped up immediately.

[Flood and Flood's wife]

 Hello @CraftyStitch,

Thank you for letting us know👌

• 1 What version & patch is installed now please?
• 2 Please post an image of the error?
• 3 May we have a GSI & Windows Logs?

Please post back?

• 4 Have you raised a case with Kaspersky Technical Support? If “no”, it would be a good idea please, as, according to them, the issue has been fixed🤔
• 5  After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human🕵 will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.

Please let us know their advice when it’s available?

Thank you🙏

Flood🐳