error 1316 the specified account already exists

[chanklish]

hello

KSC 12 is asking me to install plugin in the software update section

when i try to install the plugin needed i get the error 1316 the specified account already exists.

i tried the adware removal app but error is still the same

this is the GSI report : https://www.getsysteminfo.com/report/9565d5607a068a47efc3423ec28decf6

 

Please advise

[chanklish]

KSC12 demands plugins to be installed but then the page is empty .. if i try to install manually i get : plugin installed or the error 1316

and it still refuses to install update

 

[Nikolay Arinchev]

Hi,

Could you please clarify what version of plugin you`re trying to install?

Please provide us with full GSI log as well.

Thank you!

[chanklish]

Hi,

Could you please clarify what version of plugin you`re trying to install?

Please provide us with full GSI log as well.

Thank you!

Hi nikolay

I dont know which plugin needs to be installed..i tried them all.

Look at my previous reply..KSC 12 is asking to install a plugin

 

Gsi https://www.getsysteminfo.com/report/9565d5607a068a47efc3423ec28decf6

[chanklish]

i am still having this problem , support is very slow especially this is an enterprise grade software and license !

i am facing tons of issues from not able to install remotely to not being able to update

KSC12 asks for plugins to be installed , i tried them all , either i get the plugin you are trying to install is old , or error 1316 the specified account already exists

i posted the GSI 2 times and no one answered !

 

[Nikolay Arinchev]

Hi,

For further investigation please create a request to http://companyaccount.kaspersky.com/ and attach all previously collected info to it.

Thank you for cooperation!