EDRO - Problem with license

[Lab]

I did the EDRO deployment on several devices, some have "FAILURE" in component change. Checking they have the correct license but they show "INCOMPATIBILITY WITH THE LICENSE" and in events it shows that the endpoint is being updated, when it is not (IT WAS VERIFIED).

When removing and installing the endpoint again, it works normally again. How to fix this problem?

[DonKid]

Please, open a ticket here.

[Renan Corassa]

Create the task for Change Components and add the KES EDR

[THask]

Hello lab,

did you used the change application Components Task to add the EDRO Module?

If yes did you rebooted the Devices after this change Task?

If the License was added with Activation Code and the Reboot was done normally this should work that the Component will be active. (Denpending on the Settings in the Policy over the Web Console of KSC configured)

 

Best Regards

THask

[ALE2020]

Qué versión de endpoint tiene instalado en las máquinas?
Instaló agente de EDR?  qué versión?