Download Denied Help

[Emily L]

Hi there,

I am trying to upload documents to Xero, as I do most days. Suddenly it is saying Download Denied, with this detail:

Event: We found an application that can be used by intruders to damage your computer or personal data.
User: EMILYS_NEW_HP\emily
User type: Initiator
Application name: chrome.exe
Application path: C:\Program Files\Google\Chrome\Application
Component: Safe Browsing
Result description: Detected
Type: Software that may cause harm
Name: HEUR:Hoax.PDF.Phish.gen
Precision: Heuristic Analysis
Threat level: Medium
Object type: File
Object name: uploadfile?associateWithId=8f8bff62-2c5a-4556-baac-08ef1a7aaea9&asssociateWithType=INVOICETYPE%2FCASHPAID
Object path: https:// go . xero . com/docs/upload
MD5 of an object: C1397ED98F9DDD8881D9ADE70D6BC3D9
Reason: Machine learning
Databases release date: Today, 21/12/2023 10:00:00

Followed by:

Component: Safe Browsing
Result description: Blocked
Type: Software that may cause harm
Name: HEUR:Hoax.PDF.Phish.gen
Precision: Heuristic Analysis
Threat level: Medium
Object type: File
Object name: uploadfile?associateWithId=8f8bff62-2c5a-4556-baac-08ef1a7aaea9&asssociateWithType=INVOICETYPE%2FCASHPAID
Object path: https:// go . xero . com/docs/upload
MD5 of an object: C1397ED98F9DDD8881D9ADE70D6BC3D9
Reason: Machine learning
Databases release date: Today, 21/12/2023 10:00:00

How do i fix this please?

Many thanks,

Emily

[harlan4096]

Welcome to Kaspersky Community.

 

This link https:// go . xero . com/docs/upload actually redirects to:

 

 

And not getting any detection here...

 

[Emily L]

But nothing has changed, that doesn't make sense to me. Is there a way I can make it safe so Kaspersky doesn't block it? It causes me a huge problem for my bookkeeping. Thanks

[harlan4096]

Do you have Anti-Banner and/or Private Browsing modules enabled?

 

Try to add the site to Trusted URLs: