documents not downloading

[KDcyp99]

I uploaded many documents to KPM a while ago and now wish to view them but they are greyed out with A download icon on top of the document and the word download underneath the icon but pressing either of the buttons does not work so I cannot access the documents. Am I doing something wrong or is this a bug that needs fixing please?

[Berny]

@KDcyp99 Welcome. Which document format did you upload ?

Also :

Link

 

[KDcyp99]

thanks for your prompt reply.

I believe they were all PDF’s, however I’ve just checked again now and they’re all downloading fine which is really weird because I had internet earlier so I can’t think of why they wouldn’t have downloaded ?

I’ll check again over the next few days in case the problem recurs.

thanks again.

[KDcyp99]

All still seems ok so maybe there was an issue with kaspersky’s server at the time. Hopefully it won’t occur when I need to access those documents eg drivers licence etc.