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DNS_PROBE_FINISHED_NXdomaine - how to fix it?

Miko

By Miko
in Kaspersky Internet Security

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Flood and Flood's wife

Flood and Flood's wife

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Hello Miko, Re [does Kaspersky internet security has something to do with that?] probably not. As well as the above post:
  1. Please post the website URL?
  2. Please advise Operating system, e.g. Windows 10/7?
  3. Is the error happening with all browsers or only Google Chrome?
If it's only Google Chrome:
  1. Export Bookmarks
  2. Clear Browser , enter this into url bar chrome://settings/clearBrowserData select the options as shown in the image
  1. Reset Google Chrome to [Default]
  2. Enter this into url bar chrome://flags/ select as per image [Reset to default] - don't be concerned about the warning, that applies when selecting options that are NOT default.
  1. Reboot/Restart PC.
  2. Test the website again - if the error persists.
If using Windows 10, please perform the following steps
  1. Disconnect from the internet,
  2. Turn off/exit network connection, in other words, if you have a wifi/adsl/cable conx, turn off the router.
  3. Press Windows + X
  4. Press “A” to launch Command Prompt with administrative privileges.
  5. Enter the following commands, one at a time & press ENTER after EACH command
  6. ipconfig /release
  7. ipconfig /all
  8. ipconfig /flushdns
  9. ipconfig /renew
  10. netsh int ip set dns
  11. netsh winsock reset
  12. Reboot/Restart PC.
  13. Restart Router.
  14. Restart KIS.
  15. Test website again
Please let us know? Thanks!
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KarDip

KarDip

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Hi Miko, and welcome to the new Kaspersky community. As well as above posts. Might be a good idea to run a Kaspersky GSI Log. https://support.kaspersky.com/common/diagnostics/3632#block7 Then copy and paste the Zip File In the GSI Parser. https://www.getsysteminfo.com/ Also Kaspersky has there own support information on DNS errors issue. https://support.kaspersky.com/us/common/error/activation/13771#block3 Thank you.
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Miko

Miko

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I am running on Window 7 ultimate and the problem are both on Google chrome & Explorer 11. BTW, Wikipedia also have the same problem. The GSI Log files has a problem to download, internet is too slow. What do you suggest? Miko
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Flood and Flood's wife

Flood and Flood's wife

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  1. KIS
  2. Google chrome & Explorer 11.
  3. Wikipedia - same problem.
  4. GSI Log files - problem to download.
What do you suggest?
#Additional to all of the above# Hello Miko,
  1. If you FULLY EXIT KIS, does/do the errors still happen?
  2. With KIS ACTIVE: can you try with another browser, e.g. Firefox, Vilvaldi, Brave, Opera - Same result? With KIS INACTIVE, can you try with another browser, e.g. Firefox, Vilvaldi, Brave, Opera - Same result?
  3. Wikipedia - same problem.... ? Can you please post several URLs that generate the errors please?
  4. When GSI is generated, it creates a SMALLER GZI .zip folder INSIDE the master GZI.Zip folder (it may have your name, change the name of the folder: e.g. GSI-DNS-date.zip), please extract the master GZI.zip folder, then try to upload the SMALLER GZI .zip folder please?
  5. Referring to 29/04, Caos's and my earlier post, have you done any of the steps?
Please let us know? Thanks!
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Flood and Flood's wife

Flood and Flood's wife

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Hello Miko, K won't be making GSI "more user friendly" at least not in our lifetimes. Please tell me what's complicated about GSI? I can help.
  1. Are you having trouble downloading the GSI tool?
  2. Are you having trouble running the GSI tool?
  3. Or, knowing which GSI options to select?
or ? No problem if you don't wish to pusure GSI, however, can you please let us know:
  1. If you FULLY EXIT KIS, does/do the errors still happen?
  2. With KIS ACTIVE: can you try with another browser, e.g. Firefox, Vilvaldi, Brave, Opera - Same result?
  3. With KIS INACTIVE, can you try with another browser, e.g. Firefox, Vilvaldi, Brave, Opera - Same result?
  4. Wikipedia - same problem.... ? Can you please post several URLs that generate the errors please?
  5. And, re: using KIS WITH KSC, the error does not occur:
  1. Have you done:
  1. Disconnect from the internet,
  2. Turn off/exit network connection, in other words, if you have a wifi/adsl/cable conx, turn off the router.
  3. Press Windows + X
  4. Press “A” to launch Command Prompt with administrative privileges.
  5. Enter the following commands, one at a time & press ENTER after EACH command
  6. ipconfig /release
  7. ipconfig /all
  8. ipconfig /flushdns
  9. ipconfig /renew
  10. netsh int ip set dns
  11. netsh winsock reset
  12. Reboot/Restart PC.
  13. Restart Router.
  14. Restart KIS.
Then retest, without KSC. Please let us know? Thanks!
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Miko

Miko

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FLOOD: What is complicated is not GSI per se, but to load the file generated with GSI Perser. It takes for ever and also your recommendation when you say: { When GSI is generated, it creates a SMALLER GZI .zip folder INSIDE the master GZI.Zip folder (it may have your name, change the name of the folder: e.g. GSI-DNS-date.zip), please extract the master GZI.zip folder, then try to upload the SMALLER GZI .zip folder please?}. So I drop the ball right there. Anyway, I followed through with the remaining suggestions and for #1 now the error message is “ERR_connection_timed_out” ditto for #2 to #4. For #5 the answer is yes using KSC is OK. After, I executed the commands suggested and a reboot no change still “ERR_connection_timed_out” A tough cookie isn’t? Miko
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Flood and Flood's wife

Flood and Flood's wife

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Hello Miko, It is indeed a tough cookie? I’ve created a “help” doc for GSI as I don’t know what ball gets dropped when it’s dropped (sorry, precise/detail needed, otherwise – a crystal ball, which sadly, none of us have. Second confusing issue is: [ https://community.kaspersky.com/kaspersky-internet-security-13/dns-probe-finished-nxdomaine-848#post4177 ] is marked [SOLVED], but, reading your "tough cookie" post it's clearly not. As I see it, the original error [DNS_PROBE_FINISHED_NXdomaine] has morphed into to [ ERR_connection_timed_out ] error which is occurring: *1* Only when KIS is active - [yes] [no]? *2* [ ERR_connection_timed_out ] does not occur with KIS& KSC both active together - [yes] [no]? *3* Irrespective of the browser used [yes] [no]? *4* Irrespective of which site (url) is visited [yes][no]? If the error only occurs ON SOME sites please post at least 3 urls of impacted sites? & Please advise: *5* When did KIS patch(e) update? *6* Did the original issue exist before Patch(e) or after? *7* How long have you been using KSC? *8* Have you done a full a full reboot/factory reset of the router/modem? If not please don't do yet or, if you choose to, make sure you have the ?[PIN/Passcode]? the router was shipped with... Preference is: ❌[factory reset]❌ is not done out of sequence, please bear that in mind... Let's do a checkpoint, lots more info but need to hear from you please & also would like to know if any progress is made with GSI please... ? Many thanks!
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Guest #37

Guest #37

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Dear Caos No luck with your solution #1 & #2, but with #3 using KSC is fine. Thanks Miko
You´re welcome Regards
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Flood and Flood's wife

Flood and Flood's wife

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Yes Caos, I read that, BUT, the issue is not [SOLVED] it's morphed, if MIKO can't use KIS alone without the error then it's simply done what many issues do, "progressed"... Every user getting this error may not have or wish to have/use a VPN. If KIS doesn't work without a VPN, then it's a problem, not just for Miko.... Thanks!
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