Discrepancy between Statuses of given users on their home page and report for admin

[Jindra]

Hi, we claimed by a couple of our users their slow progress (delay/be behind a schedule, of course), but most of them replied that they are in time schedule. There are users too (among our 280 users), which are even in status "Finished" on their home page, but in report are evaluated as "behind the schedule".

How it is possible? How we can refresh data on report, that it will correlate with statuses on end users home pages?

 

Kind regards

Jindrich

 

[Joerg Lechea]

Hello Jindra,

please open a case here: https://CompanyAccount.kaspersky.com

Thank you in advance

Best Regards

JL