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Different pricing UK vs Spain?


libove
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I want to buy Kaspersky Security Cloud for several PCs. I'm in trial mode presently.

When I click on the link within the Kaspersky app on a PC to purchase a subscription, I am sent to the Kaspersky UK webpage (I am in Spain).

The price for a 5-license subscription on the Kaspersky UK webpage, with the EUR currency selected, is just under €70/year.

Clicking to change country to Spain changes the price to €99/year.

What the F---?

(Aside from that, there is no option to select “I need X licenses", only “3” or “5”. I need 6. Buying 3*2 works out to much more expensive per-license than the 5-license per-PC cost.)

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Hello @libove,

Welcome!

In the interests of transparency, we’re not in the UK or Spain, we’ve accessed Kaspersky (UK & Spain) websites via browser, not GUI; to (try) to see what you see we’ve used a VPN

The number of devices, is set, irrespective of UK or Spain, we’ve seen options to have a greater number of devices in other regions, for those, Subscribers are advised to contact Kaspersky Technical Support; you may wish to make such a query🤔

 

 

Eula (es &uk) attached

 

To successfully activate Kaspersky software, it must be done in the country of purchase, otherwise you may encounter Activation code is invalid for this region error. 

Apparently, this does not happen if the software is purchased from Kaspersky’s Global www, however, personally, we’ve never used this option, so cannot verify. 

Thank you🙏

Flood🐳

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Thank you for confirming the discriminatory pricing that I'd found, @FLOOD .

I have submitted a support case about this, and will report back on what answer I received.

@libove You can try to do that, but pricing of many other services also varies in different countries. There are quite a few reasons for that, some being country population (Spain is less populated than the UK so you already have one reason why it is more expensive), country development, different online fees, taxes etc. Therefore the name regional pricing.

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Article 101 of the Treat on the Functioning of the European Union sets out key goals for economic consistency and nondiscrimination across the EU. Of course, if a car manufacturer from Czechia has to be shipper farther to get it to Spain than to Luxembourg, the line-item cost of the delivery of the car can be higher.

But software and services which have no difference in delivery costs (such as a UK and EU court case most of a decade ago where a British bar owner defender her right to buy a Greece-based satellite decoder service to display sports matches in her bar, vs the much more expensive UK version of the service) there should not be differences of this nature. I referenced that court case and that article of the TFEU in my support request to Kaspersky.

We'll see what they say.

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Article 101 of the Treat on the Functioning of the European Union sets out key goals for economic consistency and nondiscrimination across the EU. Of course, if a car manufacturer from Czechia has to be shipper farther to get it to Spain than to Luxembourg, the line-item cost of the delivery of the car can be higher.

But software and services which have no difference in delivery costs (such as a UK and EU court case most of a decade ago where a British bar owner defender her right to buy a Greece-based satellite decoder service to display sports matches in her bar, vs the much more expensive UK version of the service) there should not be differences of this nature. I referenced that court case and that article of the TFEU in my support request to Kaspersky.

We'll see what they say.

As I said, different salaries and taxes affect the pricing. If every country in the EU had the same salary, then I would understand and it would be logical that every service has the same prices for EU. Spotify, Netflix, Deezer and others all have different pricing for each country in the world and EU. Besides UK is not in the EU anymore so that law does not (or very soon will not) apply...

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Article 101 of the Treat on the Functioning of the European Union sets out key goals for economic consistency and nondiscrimination across the EU. Of course, if a car manufacturer from Czechia has to be shipper farther to get it to Spain than to Luxembourg, the line-item cost of the delivery of the car can be higher.

But software and services which have no difference in delivery costs (such as a UK and EU court case most of a decade ago where a British bar owner defender her right to buy a Greece-based satellite decoder service to display sports matches in her bar, vs the much more expensive UK version of the service) there should not be differences of this nature. I referenced that court case and that article of the TFEU in my support request to Kaspersky.

We'll see what they say.

As I said, different salaries and taxes affect the pricing. If every country in the EU had the same salary, then I would understand and it would be logical that every service has the same prices for EU. Spotify, Netflix, Deezer and others all have different pricing for each country in the world and EU. Besides UK is not in the EU anymore so that law does not (or very soon will not) apply...

The tax difference among EU countries is much smaller than what @FLOOD and I have seen in the price differences.

Unless Kaspersky has people on the ground in support of Kaspersky Security Cloud in each different country, in a quantity to justify such large price differences, than that too isn't a valid justification in accordance with European treaty, directive, regulation, and law. The great majority of how Kaspersky Security Cloud is operated is centralised (as it should be, for efficiency and consistency).

As the UK is still part of the EU (for just a little while longer), present pricing there is applicable to this discussion.

Let's see how Kaspersky responds.

 

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