Hello all,

I’m running Kaspersky Total Security. These are the details from the Technical Support window:

 

Operating System : Microsoft Windows 10 Home x64 Build 18363

Databases Release Date : Today 05:20  (today being 20/04/2020)

Application Version : 20.0.14.1085 (j)

 

In KTS under “settings/additional/Reports and Quarantine” I have check marked and selected “store reports no longer than 1 day; limit the size of report file to 1024mb” and under Quarantine check marked and selected “store objects no longer than 1 day”.

 

My question/problem is why wont any of the reports delete as per my selections ? I have to press the “clear” button to delete them.

Many thanks,

 

Dave

 

Hi,

Welcome.

1.Can you post screenshot of settings Reports and Quarantine?

2.Post screenshot of detialed reports - update section

Hi,

Many thanks for the quick reply.

I hope these are screen shots you requested:

The links etc in the anti-banner report are all from today as I deleted all reports earlier this morning.

Regards,

Dave.

 

1.How long do you use these settings in Reports & Quarantine?

2.Click on CLEAR button in Reports & Quarantine now and lets see after 24 hours from now.

Hi,

I’ve used the settings in Reports & Quarantine since I first started using Kaspersky. In fact, I’m sure they are the default settings when installing Kaspersky.

I’ve now clicked on the CLEAR button in Reports & Quarantine which has, of course, cleared all reports. All it says now is “Report Data Deleted: Today, 11:23

I’ll report back in 24 hours.

Regards,

 

Dave.

 

Default settings are : STORE : reports no longer than 1 MONTH (not 1 day) and also QUARANTINE is also set to 1 MONTH.

Okay so lets check tomorow… 

Thank you

Hi,

Unfortunately, the reports haven’t been deleted after 1 day.

These screen shots were taken at 11:55 today and you can see that reports for yesterday are still being listed with the earliest timed at 11:40 yesterday.

Regards,

Dave

 

Hi,

Thanks for update.

Please run GSI this will create a zip archive on your desktop. And archive upload it here and post link in your next reply.

Hi,

All done as requested.

Here is the link:

 

https://www.getsysteminfo.com/report/6c2845d0ea0f9f38de3c4f77c1786dd6

 

Dave.

 

A lot of errors showing Microsoft-Windows-DistributedCOM..

Okay so last chance :

1.Uninstall kaspersky via control panel - uninstall, uninstall also secure connection by kaspersky (keep license info checkbox)

2.Restart pc (important)

​​​​​​​3.Install kaspersky, do manual update database, when finished update do update again and restart pc

Configure kaspersky (daily deleting reports), and see tomorrow if it deleting or not.

If not i suggest you to create support ticket https://my.kaspersky.com/

Ok. Many thanks for your help.

 

I’ll do as you advise and see what happens.

Best regards,

 

Dave

 

Hi,

Just a quick update.

 

Unfortunately, previous days reports have not deleted so I’ll create a support ticket as you suggested.

Many thanks for all your help.

Kind regards,

Dave

 

Hello @DaveB,

Just to add more information: when you logged the issue 20th Apr, 2020, on 3 systems, I manually deleted KTS Reports, set KTS to Store reports no longer than 1 day, the software has been thru 2 24hr cycles, on none of the systems, has KTS automatically deleted the Reports according to the rule set 🤔

Thank you🙏

Flood🐳

Hi,

YES !!  👍 I was just about to log a support ticket and take screen shots when I noticed the reports had been deleted !!!

Many thanks to both yourself and Nexon for your help.

Kind regards,

 

Dave