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Database will not update

My Kaspersky says my protection may be at risk and I need to update my database. I tried to do this but it just goes to 9 percent and then stops. I have tried everything and have also ran a complete scan of my computer. Nothing is working and I would like to fix it

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3 hours ago, Ye65666 said:

My Kaspersky says my protection may be at risk and I need to update my database. I tried to do this, but it just goes to 9 percent and then stops. I have tried everything and have also run a complete scan of my computer. Nothing is working and I would like to fix it

Hello @Ye65666

Welcome!

  1. Has the computer been shut down, using Shutdown, not Restart, then powered on, with the power button? 
  2. Please follow Kaspersky's guide: General recommendations for solving database update issues.
  3. Please also follow this guide: Update Issues checklist - by Moderator Richbuff.

Any issues, please post back? 

Thank you?
Flood?+?

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