Hello

How often, or when does K check for database updates ?

I've had to manually update them for several days (weeks ?) most of the time
Especially if I happen to close K for an hour, for example, but the PC is on for 7 or 8 hours

Same use for years, and never had a problem like this

Thanks

Yes, I will test by manually redoing my settings (for applications, scans, exclusions, etc...)

Can I configure certain modules, such as disabling Email, etc. (those I don't use) ?
Or is it better to test with everything set to default ?

Thanks

Hello

I've set up updates like this

Normally, an update check should be performed 3 minutes after starting K, right ?
The Hours settings is for ?

But in the reports, there's nothing, no trace of an update check

There's a problem, right ?

Thanks

Hi @tistou77, 

• Also, in Settings, Interface settings, Notifications block, Configure notifications link (Comment configurer la livraison des notifications)- are the Database events *configured* to be written to the Report?   

                                                                                                                                                          

Merci🙏
Flood🐳+🐋

Edited May 4, 20251 yr by Flood and Flood's wife
image formatting

Hello @Flood and Flood's wife

Thanks for your help
Yes, I checked everything to be sure
And no trace, even just of an update search

The Hours settings is for what (in update settings, screen above) ?

Thanks

Edited May 4, 20251 yr by tistou77

48 minutes ago, tistou77 said:

The Hours settings is for what (in update settings, screen above) ?

Hi @tistou77,

You're welcome!

The  Databases update schedule 'Hours' field - gives the option to run the update task *every* Hour, but the Run every (2) component of the Hourly schedule may be confusing -> setting the Hourly schedule up to 12 OR 24hrs - yeah OK, but 23000 OR 50000 OR 400 hours OR😵 doesn't make a whole lot of sense (to us); sadly the documentation is pretty light on information (ioo):  Paramètres de la mise à jour

 

Question, since all (your) tests & checks & resets - has 21.21 also been *fully* uninstalled - saving *only* License & Secret vault (if that is used) - all other check boxes are CLEAR - empty, at the end of the *uninstall* power OFF the machine, we use Shutdown, others use Restart, power back on & OR login, download a *new* 21.21 & start again? 

Merci🙏
Flood🐳+🐋

Edited May 4, 20251 yr by Flood and Flood's wife
added image & added Question

@Flood and Flood's wife

I found some information on the Kaspersky website (for older versions) and if I understood correctly, for the "Every hour" setting,
If for the Hours setting, it says 10:00 AM and 1 hour for the "Run every" setting,
then the search will be performed every hour starting at 10:00 AM (and therefore not before)
I don't see what the Postpone.... setting is for if the PC (or Kaspersky) is launched before the specified time

Otherwise, I reinstalled Kaspersky 21.21, and the update ran automatically without any problems after installation (with all the default settings)
Either the reinstallation fixed the problem, or a setting is breaking the automatic update
I set it to "every hour"

I had this problem with a software that Kaspersky was blocking. The software's launch was delayed by 1 minute with a disabled setting in K, and only if Kaspersky was closed and reopened

Thanks for your help
I will see if the problem persists, if so, it will be a setting (or bug with setting) in K therefore

Hi @tistou77

13 minutes ago, tistou77 said:

not before

Correctly, with the settings ‘Chaque heure’ and ‘Heure 15:00’  the update will take place every hour  starting from 3pm.

I set the update to "After application launch" for test and waited 2 minutes
After 10 minutes, there was no trace in the report

The problem therefore appears to be a setting in Kaspersky that is causing updates to be buggy

I'll retest by restoring all the settings to their defaults, just to be sure

The problem still exists, but no problem with 21.20
I'll try reinstalling K and leaving everything at default for today (just set the updates to every hour)

If it persists, go back to 21.20 until it's fixed

EDIT : No one has said it, but is there at least some information in the report about an automatic update search? 

Edited May 4, 20251 yr by tistou77

No one has said it, but is there at least some information in the report about an automatic update search ?

And is there a dev present who could indicate tests to be done ?
Like "emulating" automatic updating, and having a log file or other 

Contacting support (who are just intermediaries) is not an option, apart from asking me for a GSI, I'll have nothing else

Thanks

19 минут назад, tistou77 сказал:

asking me for a GSI, I'll have nothing else

And what about trace files? Enable application tracing and save changes -> reproduce the issue -> disable tracing and save changes -> create and save report -> send this archive and the GSI log to customer service.

Default settings: 15 minutes after launching the Kaspersky app + more than two hours after the last update. If both conditions are true - the update check should be started automatically.

@AlexeyK 

Thanks for infos,
I can do the traces, but I'd prefer to send them directly to a developer
Or watch it myself, if I don't need internal software to interpret it

I'm still waiting for support to get back to me to let me know that a bug I discovered has been fixed (fixed for 1 or 2 years...).
Luckily, I was in contact with a developer on this forum who informed me of the resolution

Trust in support is... Let's say... 

5 минут назад, tistou77 сказал:

I was in contact with a developer on this forum

Are you sure that it was the developer?) It's almost impossible to contact them directly (with rare exceptions - KVRT/KRD, for example).

16 minutes ago, AlexeyK said:

Are you sure that it was the developer?) It's almost impossible to contact them directly (with rare exceptions - KVRT/KRD, for example).

With what he told me and provided me, yes I am sure (but maybe a "tech", "employee" or something, I don't know)

I even had the "gall" to ask support about the status of this bug, and they told me it was still ongoing...
I told them that "this bug" had been resolved for a few months, and they replied, "Indeed, the person you were in contact with just confirmed it to us."

Thanks to him again, by the way

I therefore no longer have confidence in the support (like many others, seeing the feedback on various forums)
Really a shame, by the way

Edited May 4, 20251 yr by tistou77

Is it no longer possible to get 21.20 so I can retest ?
The 21.20 installer updates directly to 21.21

1 час назад, tistou77 сказал:

"Indeed, the person you were in contact with just confirmed it to us."

Really informed person. Perhaps that was Eugene Kaspersky himself, who knows. 😄

Well, good luck for you with finding the issue solution!

8 minutes ago, AlexeyK said:

Really informed person. Perhaps that was Eugene Kaspersky himself, who knows. 😄

It was another username😁
It was easy for them to track the issue with the INC number

Look, there is tistou77 in the thanks (if still present, haven't looked for a long time 😁) partly related to this bug (or maybe something else I don't remember anymore...)

Otherwise, I can't be the only one with this "bug", but if it's related to a setting, it's going to be complicated

Edited May 4, 20251 yr by tistou77

15 hours ago, tistou77 said:

@Flood and Flood's wife

1. I found some information on the Kaspersky website (for older versions)
   Spoiler

   and if I understood correctly, for the "Every hour" setting,
   If for the Hours setting, it says 10:00 AM and 1 hour for the "Run every" setting, then the search will be performed every hour starting at 10:00 AM (and therefore not before)

    

2. I don't see what the Postpone setting is for if the PC (or Kaspersky) is launched before the specified time.

Hello @tistou77, 

Thank you for this information!

1. Please kindly share the *actual* source / URL / database reference please? 

Merci🙏
Flood🐳+🐋

Edited May 5, 20251 yr by Flood and Flood's wife
added spoiler & 2

@Flood and Flood's wife

I found the information here (for another version)
Is that what you wanted ?

Configuration du calendrier et des paramètres de mise à jour des bases

I couldn't find anything for Standard/Plus version or about the "Postpone...." option

 

@tistou77  🤙

“ Par exemple, si la valeur 2 est indiquée pour la fréquence, avec une fréquence en jour et la valeur 15:00 pour le champ commençant par, les bases seront mises à jour tous les deux jours à 15 heures. “

 

@Berny Merci pour l'information

Et avec cette option

La mise à jour (ou recherche plutôt) se fait toute les heures, à partir de 08h00
Et aussi 3min après le démarrage du PC (ou de Kaspersky) même si démarré avant 08h00

C'est bien ça ?

Merci

PS: j'ai un doute sur l'option "Après le démarrage...." si c'est démarré avant 08h00, la recherche est quand même faite ou pas ?

 

@tistou77 Vous êtes le bienvenu.

Votre configuration est identique à la mienne. Pour être honnête lorsque le CPU tombe à zero après démarrage  je lance une MAJ manuelle … ancienne habitude. Une MAJ après démarrage devrait tjrs se lancer après 3 minutes.

Problem solved, Windows has been reinstalled

A problem with a Windows file (32-bit dll)
Not present with previous versions, which I think was better (K didn't use "external" files)

Thanks to the Kaspersky staff who helped me once again and those who helped me on this topic

Edited May 9, 20251 yr by tistou77