Yesterday at night i updated kaspersky security cloud from 2020 version to 2021, and today when i turned on the computer since morning, kaspersky anti-virus keeps using 35 ~ 40% of cpu for a few minutes, which is also causing the CPU to get hotter than usual. After a few minutes, kaspersky stops using the CPU, and some minutes later, the same thing starts to happen again and it stays in this situtation over, and over again, as long as the computer is on. I tried to close almost all the programs, and also restart the computer and none of that solved the problem.

 

Here is a screenshot of the problem ocurring:

 

GSI Scan is attached to the topic. 

Exact same issue. However KSC is throttling my CPU between 94% & 98% everything else doesn't even get up past 6%-10%. Intel i7 2.90GHz 

Hello all!

Please see:

Link

Thank you!

I have the exact same problem only worse.  I can’t uninstall.  I found two versions a month apart in ADD Remove programs.  It let me delete one but not the other.  The other is stuck updating which is probably causing this whole problem.  Cmon Kaspersky get us a patch or fix.  This sucks.

 

I have the exact same problem only worse.  I can’t uninstall.  I found two versions a month apart in ADD Remove programs.  It let me delete one but not the other.  The other is stuck updating which is probably causing this whole problem.  

 

Hello @kimkevin, 

Welcome!

Duplicate installs of any Kaspersky home AV software is not normal, if you have a subscription, (not Trial or Free software), contact Kaspersky Technical Support, select Application malfunction, Other template, fill in the name of your software & provide as much detail as possible, if you have images & or video - that may help Support understand the issues, Kaspersky may request Traces & other data, they will guide you:

 

 

• After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in the MyKaspersky account.

🔷 Please share the outcome with the Community when it’s available? 

Thank you🙏

Flood🐳 +🐋