Connection failed to server

[GalleryScapes]

Hi Support Team,

I installed the Kaspersky Endpoint Cloud to users and when the installation finishes the product doesn´t update at Kaspersky Hub and the device not listed in devices list even if write the licenses manually.

And this error appears: "1259 transport level error connection terminated kaspersky" when i try to send heartbeat.

Best Regards,

[Guest #37]

Hi,

This error occurred in past versions, and the solution was to access the distribution package and determine the proxy in it again (whether it has one or not), apply the change and download the package again.

This way it should work, otherwise I recommend you open a ticket in Kaspersky Company Account.

Regards