Why do i only see kaspersky scan just the apps and not files on android? Does this mean virus on android only exist as app? Does factory reset do a better job than kaspersky at removing virus?

6 hours ago, Dud said:

Why do i only see kaspersky scan just the apps and not files on android? Does this mean virus on android only exist as app? Does factory reset do a better job than kaspersky at removing virus?

Hello @Dud,

Welcome back!

Read: Quét và Anti-Virus tự động

Tiến hành quét trên thiết bị của bạn

   

Thank you🙏
Flood🐳+🐋

Edited August 16Aug 16 by Flood and Flood's wife
added image

does factory reset work as well?

2 hours ago, Dud said:

does factory reset work as well?

Hello @Dud, 

Thanks for posting back!

Read: 

• Does a Factory Reset Remove Viruses From Your Phone?
• Does resetting a phone remove a virus?
• Kaspersky, Five regular checks for Android

Thank you🙏
Flood🐳+🐋

Edited August 17Aug 17 by Flood and Flood's wife
added Five regular checks for Android

One of the link has expired and the malwarebyte article is not really clear. Can you elaborate?

3 hours ago, Dud said:

One of the link has expired and the malwarebyte article is not really clear. Can you elaborate?

Hello Dud,

Thank you for posting back!

There's no information abt the infection & or the phone.... apart from the fact it's an android:

Resetting an android may recover it from infection *but* that's not guaranteed. 

The MALWAREBYTES How to remove a virus from Android article is very detailed - it's a well-written, step by step guide.

We've checked all three links *again*, they all work for us - try another browser or refresh the browser, clear cookies, cache & history OR even try another device.

Here's *another* Kaspersky article: How to a remove a virus from Android?

IF (you) think the phone is infected - log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c/global#contacts - on the support page select EMAIL, fill in the template as shown below, prepare the necessary *data* - so the Kaspersky team can assist & please provide a *DETAILED HISTORY*

Before logging the request read & *follow* these guides:

• Before contacting Customer Service, please read the support rules.
• How to create a bug report on Android devices and send it to Kaspersky - after generating the bug-report remember to *lock* the Developer options again. 
• How to get Android smartphone’s event log file.
• Install & run:  AIDA64 for Android - include the report that's generated with the request (you) submit to Kaspersky. 

Thank you🙏
Flood🐳+🐋

Edited August 17Aug 17 by Flood and Flood's wife
spelling

It might just be paranoid me after getting a virus on my pc. I decided to factory reset my phone anyway despite not recalling downloading any apk files just to be safe. I dont seem to find any suspicous app except for those automatically downloaded after the reset.