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Cloud Communication failed

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Hi Team.

I send you this message because I have a customer who has installed the Kaspersky Endpoint Cloud and when the installation finish, the product doesn´t update and don´t take the license. 

The error that appears is the follow: "1259 transport level error connection terminated kaspersky"

Could you help me with this error and maybe how can I solve it. I have tested the ports 13000, 14000 and 15000 and are open.


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