Chrome Extension Problem

[form2290filing]

same thing happened to me

[ym58]

Hello,
Old thread but new issue for me : KPM Chrome extension does not accept (correct) password any longer !
The problem ‘seems’ to have appeared after a w10 update.

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I’ve tried all suggested tips but to no avail :

1. Try to Exit from KPM, then launch it as Administrator. Does it fix the issue? After this restart KPM as usual (launch KPM as usual, not as Administrator).
2. Open cmd.exe as Administrator, then execute the command kpm.exe -RegServer Then reteset the issue again.
3. Remove KPM via Control Panel, reboot, install KPM from the separate installer

Needless to mention that the KPM extensions for Edge and Explorer work perfectly and that my KPM login password has not been changed.

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Any update on this recurrent issue ?

Do I have to open a new topic for that purpose ?

Note : I am a pro user with a valid licence number (6 users)

[Flood and Flood's wife]

Any update on this recurrent issue ?

Note : I am a pro user with a valid licence number (6 users)

Hello @ym58, 

Welcome!

1. Which KPM extension version # is installed? 
2. What is the Updated date of the KPM extension? 
3. Has a Chrome Reset & cleanup been done? 
4. Which Kaspersky software license (name) do you have that is valid for 6 users? 

Please let us know? 

Thank you🙏

Flood🐳 +🐋

[ym58]

 

Hello @Flood and Flood's wife ,

KPM extension version # : 5.0.8.46

KPM extension updated date : where to find it ?

Chrome Reset and cleanup : your link does not work

License : wwww4b07-xxxx-43a6-yyyy-831d94zzzcb

Thanks.

[Flood and Flood's wife]

• Chrome Reset and cleanup 

Hello @ym58, 

Thank you for posting back & the information👌  

1. Which Kaspersky software license (name → KPM, KIS, KTS, KSC? ) do you have that is valid for 6 users? 
2.  

 

Thank you🙏

Flood🐳 +🐋

[ym58]

 

[ym58]

chrome://settings/reset done --> no change, still unable to log into the Chrome KPMextension

 

[Flood and Flood's wife]

Hello @ym58, 

Thanks for posting back & the information👌

• If the issue is specific to Chrome & if you’ve done the instructions provided by @Anton Mefodys & the issue persists, please contact Support, follow the Contact Technical Support guide. 

Please share the outcome with the Community when it’s available? 

Thank you🙏

Flood🐳 +🐋