Can't continue after entering email

[Robertinis]

1. Windows 11 21H2
2. Kaspersky security cloud ks4.021.3.10.391en_25100
3. After installing I am required to enter email. I typed it but can't continue. Green button does nothing

[Berny]

@Robertinis Welcome.

Can you login in your browser on  https://my.kaspersky.com 

[doesntwork]

I am having the same problem with security cloud free in a fresh installed windows 11 22h2 build. It was working fine in windows 10.

I tried using a vpn and these suggestions - Network connection error during activation (kaspersky.com)

But none of it is working. I can log in the browser but not in the app.

downloaded app version - ks4.021.3.10.391en_25142

[Robertinis]

On 10/20/2022 at 5:59 PM, Berny said:

@Robertinis Welcome.

Can you login in your browser on  https://my.kaspersky.com 

Now it shows this message. I have downloaded europe version

[Berny]

@Robertinis

Please contact Kasperksy Technical Support 

→ https://support.kaspersky.com/b2c#contacts 
→ Contact us → Product help → E-mail → Contact Support