Cannot uninstall kaspersky security cloud personal 21, file using, file error.

[kaspersky security cloud user]

hi, i was install kaspersky security cloud personal 21.1.15.500(c). i wanted to remove it. but it pop up an error. idk what is code but it says (ERROR: file is in using ) kaspersky could’nt remove its file which is in using. i redo the uninstallation progress. i try again to remove it. but once again it pop up error but now it says (some file is missing). what do i should to do now? i cant uninstall with its uninstall program.

[Berny]

@kaspersky security cloud user Welcome.

First step : Please exit KSCloud , try again to uninstall and let us know if this works ?

Also , can you please provide a GSI Log

[kaspersky security cloud user]

@kaspersky security cloud user Welcome.

First suggestion , please exit KSC try again to uninstall and let us know if this works ?

Also , can you please provide a GSI Log

how to exit ksc? you mean disable its protection?

[Berny]

@kaspersky security cloud user Please right click the Kaspersky icon in the systray > “Exit” > Uninstall > Reboot