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  • 1 month later...

This issue is still present! It seems to me that this is by design. My son used to develop websites and says there is no logical explanation for this unless it is done intentionally, as it is not a difficult error to fix.

It happens in all browsers (not tried incognito).

Here's the link to the form: https://support.kaspersky.co.uk/consumer/faq_sales_digital_river#contact-us

I have just been billed for another year (£44.99) without any reminders being sent first and also at least a week or so earlier than normal. I don't use Kaspersky any more and want a refund. They can see from my account that I don't use it on any devices.

Thank you

2022-12-12 13_02_10-Subscriptions.png

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1 hour ago, Gemini said:

This issue is still present!

Hello @Gemini

Welcome!

Update, Kaspersky no longer uses Digital River, please contact Kaspersky support - https://support.kaspersky.com/b2c#contacts - they will assist with the refund: How to request a refund for a Kaspersky application.

Please fill in the template on the support page:  https://support.kaspersky.com/b2c#contacts, similar to the following, include your specific information please:

image.thumb.jpeg.732aeb4ce6bbda59362a418e5bdcf6a8.jpeg

Thank you?
Flood?+?

Edited by Flood and Flood's wife
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11 hours ago, Gemini said:

This issue is still present! I don't use Kaspersky anymore and want a refund. 

Hello Gemini, 

Additional information:

Kaspersky still use Digital River for renewal of licenses, purchased prior to 2021. 
Kaspersky does not use Digital River for new purchases. 

We hope the support team have been able to assist. 

Thank you?
Flood?+?

Edited by Flood and Flood's wife
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6 hours ago, Gemini said:
  1. Then they should remove this contact form from their website, so people stop having this issue.

Hello @Gemini

You're most welcome!

We're very happy to hear the refund has been processed, that is good news!

We added additional information above:

Kaspersky still use Digital River for renewal of licenses, purchased prior to 2021. 
Kaspersky does not use Digital River for new purchases. 

The Digital River UK page is functional. 

Thank you?
Flood?+?

Edited by Flood and Flood's wife
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34 minutes ago, Flood and Flood's wife said:

Kaspersky still use Digital River for renewal of licenses, purchased prior to 2021. 
Kaspersky does not use Digital River for new purchases. 

The Digital River UK page is functional. 

Well my paypal statment says Digital River.

And this page is not functional:

https://support.kaspersky.co.uk/consumer/faq_sales_digital_river#contact-us

They should either fix it or remove it.

Thanks

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2 hours ago, Gemini said:
  1. Well, my PayPal statement says Digital River.
  2. And this page is not functional:

https://support.kaspersky.co.uk/consumer/faq_sales_digital_river#contact-us

Hello @Gemini

You're most welcome!

Thank you for posting back & the information!

  1. If the original purchase was done via Paypal, the statement will reflect that, however; it's possible some issue needs to be updated for Kaspersky on the PayPal side, we will try to follow that up. 
  2. May we ask how you got to https://support.kaspersky.co.uk/consumer/faq_sales_digital_river#contact-us link please, that's where the problem seems to be, it will be a big help if you can share that please? 

Thank you?
Flood?+?

Edited by Flood and Flood's wife
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Hello @Gemini

Thank you so much, it helps HUGELY!
You get me & my wife's 'Clever ? Clogs' weekly award, which doesn't actually exist, but, IF it did, you'd receive it!! 

------

Hello @Danila T.  & @Igor Kurzin, from @Gemini, above:

A. The contact Kaspersky Technical Support LINK = https://support.kaspersky.co.uk/consumer/faq_sales#contact-us, opens https://support.kaspersky.co.uk/consumer/faq_sales_digital_river#contact-us (first image)

B. On the https://support.kaspersky.co.uk/consumer/faq_sales_digital_river#contact-us form (2nd image):

  1. No recaptcha challenge
  2. The Send button is disabled

image.thumb.png.8bb126a4b245f33f7b8835f94676472d.png

 

image.thumb.png.f40153942b419a0fed7552b3ae487be0.png

Thank you?
Flood?+?

Edited by Flood and Flood's wife
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