Cancel help

[Boo1234]

can someone please tell me how to cancel this dang thing? I logged in fine, couldn't find what I needed, asked the help bot who sent me a link, but now when i try to sign in to 'manage subscriptions/renewal' my password wont work (even though it worked not 5 minutes before on the same site), tried the reset password but its button wont let you even press it after entering the email. Tried to email support but it's in a different language that I can't seem to change. I'm so annoyed, sorry if this shows that. Please tell me if i'm just missing something so i can have a 'well im stupid' moment but finally have this done.

[Saso]

The unsubscribe option has been removed, 

[Berny]

@Boo1234 Welcome.

Please see how to change display language :

https://support.kaspersky.com/KPC/1.0/en-US/179617.htm

[Boo1234]

Yes, it's region specific so that doesn't help me. Can you tell me how to cancel the subscription, please, since I can't email them without learning a new language first?

[Flood and Flood's wife]

Hello @Boo1234, 

Thank you for posting back!

• Cancelling the subscription depends on "You can disable auto-renewal through the provider from whom you bought the license:  it's detailed in: How to disable license auto-renewal for Kaspersky solutions for home. 
• You can only cancel auto-renewal of your license via My Kaspersky if you purchased the license via your My Kaspersky account, is that what you did when you first purchased the software?
• On the Support page, can you access Chat or Phone support, in your language? 
• Also, have you tried another browser or reset the browser to clear it if it's forcing the Kaspersky page to appear in a page with a the language that's causing a problem? 
• On the MyKaspersky home page, can you select the globe, (next to the Support icon), then select the language - see attached image below

Thankyou?

Flood?+?

Edited May 13, 2022 by Flood and Flood's wife