Bypassing Time Limits

[Grimdog]

My child has a Samsung Galaxy. If she restarts her phone several times the kespersky device time limit and device block do not work although she is still subject to allowable apps and websites. We have a limit of 3 hours a day but now she can be on at anytime day or night.  Any suggestions?

[Flood and Flood's wife]

Hello @Grimdog, 

Welcome!

?Please contact Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community?

Thank you?
Flood?+?

Resource:

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