Hi everyone!

For some reason a little while back my Backup and Restore stopped working.

What happens is when I click the Backup and Restore button on my Kaspersky Total Security dashboard nothing happens. No dialogue box, etc… nothing at all.

Please help! 🙂

Kaspersky Total Security 20.0.14.1085(j)
Windows 10 Home 64 bit Version 1909 (OS Build 18363.836)

Thanks in advance!

 

Hello @originalmguy,

Welcome!

• 🅰 May we have a KTS Report, select ALL Events, 30 days, attach📎 to your reply

- see video for guide to create, export & save Report:

Link

 

• 🅱Restore KTS settings to Default, however, before doing so, Export KTS settings - see video and shutdown the device using full Shutdown, not Restart, between Restore and Import - see video for guide 

Link

 

Please post back?

Thank you🙏

Flood🐳

Resources:

KTS Backup and Restore 

How to create a backup copy of files in Kaspersky Total Security 20

Hi again,

 

I actually uninstalled and then reinstalled and all was good. The reports would only go back two hours :-(

 

Thanks for the super quick reply though :-)

Hello @originalmguy, 

You’re most welcome☺ !

• Does “ all was good “, mean the “Backup and Restore stopped working “ issue is resolved? 

Please let us know?

Thank you🙏

Flood🐳

Yes! the issue was resolved with a reinstall! 😀

Hello @originalmguy.

• Excellent👏 Well done👍 !
• That would have been our next suggestion, however, we wanted to have a look at the data before suggesting a king-hit😁
• We’re delighted the issue is resolved🤸

Thank you🙏

Flood🐳