ASUS's program cannot load when KIS latest database update

[Snap]

after the last update of kaspersky the air conditioner no longer works. I uninstall kaspersky and everything works normally, does anyone have a solution?

[A1200GG]

1 hour ago, Snap said:

after the last update of kaspersky the air conditioner no longer works. I uninstall kaspersky and everything works normally, does anyone have a solution?

He, he, good one! ?

[sdc]

@Mikhail Shakhov any update when the fix will be pushed out?

[Igor Kurzin]

Dear all, the fix has been published, please update databases and restart PC to apply the fix. 

[makouto]

Yay, it works ! Thanks for the fix !

[Eraden]

I have just updated my database and restarted my computer. This did NOT fix the problem. Armory Crate is still not recognizing my motherboard or my fans.

Correction: after having done a complete shutdown and startup, the problem is now fixed. Thanks Kaspersky! You did a good job fixing this!

Edited July 5, 2022 by Eraden

[Bi0zard]

Problem fixed for me, and i hope for all.

Thank you for your work kaspersky.

[A1200GG]

The problem is fixed for me as well, BIG THANK You Kaspersky! ??

[Na Maew]

Thank you. AI Suite 3 can load and Armoury Crate found my motherboard ?

[Angra Expert]

Everything solved, that's why I don't change Kaspersky for any other antivirus, excellent support!
I doubt if it was another app they would solve the problem so quickly...

Congratulations to the entire support team ?

[sftrk]

fixed, thanks

[Jaco]

Working, Thanks.

[Raizen7]

work for me .. thanks

[paul75]

It works fine. Thank you Kaspersky.

[optdesign]

First time it doesn't work. I tried reboot and Total Security database update.

Next I unistalled Armory Crate, Rog Service. Next uninstalled AI Suite III using "UninstallAI3Tool_1.00.04". Next I cleared lefover information using RevoUninstaller.

Next I reboot ann install AI Suite III again, install Armory Crate and reboot. 

Now it works all!!! Thanks. Hope not to have similar issues anymore with KTS.

[Dremych]

Thank you. Everything is working. Hope this problem doesn't happen again.

Edited July 5, 2022 by Dremych

[Nakata]

Got the AI3 working without error, any one of you still have problem with the ROG RYUJIN 360?

 

thanks in advance.

[IceX]

It's working now.. Thanks Kaspersky Team..?

[Rman]

Win 10 boot errors gone, ASUS AI Suite 3 runs again. Thanks Kaspersky Support; impressive debugging.

[thiagoramos]

Nope... it doesn't work... i install a few minutes ago and don't working.. the services dont start

[Eraden]

17 minutes ago, thiagoramos said:

Nope... it doesn't work... i install a few minutes ago and don't working.. the services dont start

Did you try shutting down your computer completely and then restarting, thiagoramos? Also need to update Armory crate after restarting.

Edited July 5, 2022 by Eraden

[mateusz1807]

It didn't help. I still can't start Asus Com Service

[Ryu]

7 hours ago, Igor Kurzin said:

Dear all, the fix has been published, please update databases and restart PC to apply the fix. 

First of all. Thank you for this. But I think, at least a good number of us here following this topic would be interested to know what have happened? At least for transparency reason. And bringing to your attention first if something similar like this happens again in the future. So that we'll not end up trying out so many things ourselves - up to the point that some users have already reformatted their system thinking that it would resolve whatever is happening in their computer.

I'll try to reinstall KIS in my system. And I'll update this note/comment. 

Edited July 5, 2022 by Ryu

[Snap]

Now everything works correctly. I apologize to kaspersky if I installed a program that caused it to conflict. I hope that windows FreeCell does not give you other problems

[Hinchy]

It's good to see that others are having the same issue as I am, a full uninstall is the only way to make AI Suite useable as when Kaspersky is installed (Total Security) it gives the above errors that others have posted. When is a fix for this being pushed out if there's even a fix?