App window keeps opening at startup since latest update

[AErFei]

1. Version of operating system: Win 10 Home, Version 22H2

2. Name and version number of the Kaspersky application: Kaspersky Free, Version 21.9.6.465

3. Details of problem:

I have searched the forum and tried restoring settings, but it didn't solve the problem. I've also reinstalled Kaspersky, the window still opens at startup.

The problem only started to occur after the latest version update like other users.

[Berny]

@AErFei Welcome.

This is a known issue , please contact Kaspersky Technical Support  → https://support.kaspersky.com/b2c/

[JSD]

Hi I'm having the same problem and it just doe's not stop. Every time I start up. Have reinstalled several times but to no avail. only since the last update has it stated. Support say they don't if it is an issue.

[Flood and Flood's wife]

2 minutes ago, JSD said:

I'm having the same problem and it just does not stop. Every time I start up. Have reinstalled several times but to no avail. only since the last update has it stated.

1. Support say they don't if it is an issue.

Hello @JSD, 

Welcome!

1. The known issue is under investigation - please post the incident reference number that was automatically generated from the support request - in begins with INC0000?

Thank you?
Flood?+?

[JSD]

The reference number is INC000015159903

[Flood and Flood's wife]

6 minutes ago, JSD said:

The reference number is INC000015159903

Thank you very much @JSD?

[kabamaru]

I have the same issue with version 21.9.6.465 and it's very annoying. Is there a place I can download the previous version from? I found this from the online help article but the most "recent" version of kaspersky free there is from 2018 (!)