Dear Kasperksy team,

Because of some "Edge webview has used the camera" events, I want to make use of the option to block camera access for all applications, and then whitelist Teams and Microsoft Hello. Hello is used as part of the logon process of my device, and is increasingly being used in passwordless logon scenarios on the internet. There is no compatibility issue: Windows Hello, my webcam, Kaspersky are working fine together, as long as I don't enable block all access to the camera. It is behaving as expected, I just don't know how to whitelist Hello correctly.

I've disabled the "hide system applications" filter within Kaspersky's application manager to find the correct application/process, I've tried to whitelist camera access for "Secure Biometrics" (biolso.exe), and "Windows Logon Application" (winlogon.exe)... If it's a host process of sorts I don't feel like whitelisting the entire host process to run any dll...

I've searched the internet and this forum (example thread) for more information on which application/applications to whitelist, but I'm getting nowhere. I'm on Kaspersky Standard 21.19.7.527(b) and Windows 11 Pro 24H2 Build 26100.2605 Windows Feature Experience Pack 1000.26100.36.0.
 

Edited December 28, 20241 yr by NAVARONE
improved readability

12 hours ago, NAVARONE said:

Kaspersky Standard 21.19.7.527(b), Windows 11 Pro 24H2 Build 26100.2605 Windows Feature Experience Pack 1000.26100.36.0.

• Because of some "Edge webview has used the camera" events, I want to make use of the option to block camera access for all applications, and then whitelist Teams and Microsoft Hello. Hello is used as part of the logon process of my device, and is increasingly being used in password-less logon scenarios on the internet. There is no compatibility issue: Windows Hello, my webcam, Kaspersky are working fine together, as long as I don't enable block all access to the camera. It is behaving as expected, I just don't know how to whitelist Hello correctly.
• I've disabled the "hide system applications" filter within Kaspersky's application manager to find the correct application/process, I've tried to whitelist camera access for "Secure Biometrics" (biolso.exe), and "Windows Logon Application" (winlogon.exe)... If it's a host process of sorts I don't feel like whitelisting the entire host process to run any dll...
• I've searched the internet and this forum (example thread) for more information on which application/applications to whitelist, but I'm getting nowhere.
   

Hello @NAVARONE, 

Welcome!

(ioo) it'd be best to log a request with Kaspersky Customer Service (KSC)-> the Kaspersky experts may be able to assist by analysing data / logs from (your) computer - that cannot be done here in the Community due to a guideline to protect all Kaspersky users' privacy & security  -> on the support page: https://support.kaspersky.com/b2c#contacts - select either Chat or Email, then fill in the template as shown - note, even tho the problem is not 'Application malfunction', the template is generic & it's the best possible fit to be able to get the issue submitted, in other words, don't worry about this misclassification, (KSC) will sort it out; include a *detailed history* & a GSI. 

*Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*          

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Resources:

• About application access to the webcam and microphone. 
•  Web camera protection in Kaspersky for Windows, including, List of supported web cameras

Edited December 29, 20241 yr by Flood and Flood's wife
Added resources

Hi Flood & Flood's Wife, thank you for your response. I will file a request with the support team, and if I'm amble to get a satisfactory response I will update the thread here. It does seem that now I have reset everything, it has somehow corruped my laptop cam's ability to work with Windows Hello altogether and I now have to use my other webcam with Windows Hello. I have seen another thread (sorry that I don't remember the url) in which the same was reported (that Kaspersky corrupted the cam drivers somehow). So I'll have to work on both problems with the support team.