Allowing local exclusions, the add exclusion is greyed out.

[TPerry]

Hi everyone,

 I am performing a trial of Kaspersky Cloud and need to add local file path exclusions on individual servers that I don’t want to do through the cloud console.  When I click on the client, the add exclusion is greyed out.  I have looked for a setting to enable this.  Anyone know where the setting is?  Thanks in advance.

[Igor Kurzin]

Hi @TPerry , 

Welcome to the forum!

Not sure how exactly you are trying to add the exclusion, can you post a screenshot? 

Regards,

Igor

[TPerry]

Hi Igor,

  I am trying to add it through the client application under exclusions.  The “Add” button is greyed out though.

 

[Flood and Flood's wife]

Hi Igor,

  I am trying to add it through the client application under exclusions.  The “Add” button is greyed out though.

 

Hello @TPerry, 

Thank you for the image and information👌

• Is the Kaspersky Security Cloud software you’re trialing, from Kaspersky’s Home AV software range or from Kaspersky’s business/commercial range? 

Please let us know? 

Thank you🙏

Flood🐳+🐋