After scanning with Free, email body missing, Thunderbird and Windows 7.

[Karl27]

Hi … I installed Kapersky Free and after running a scan all of my emails have no body.  I use Thunderbird and Windows 7.  Is there a way to recover my emails in full?

Thanks

Karl

[Berny]

@Karl27 Welcome. Did KSCloud free detected malware on your PC ? Kaspersky is always reporting when deleting  malicious objects. Please check your reports and post a screenshot from the “Deleted” alert(s).

[Flood and Flood's wife]

Hello @Karl27,

Also:

1. May we have an image of ‘”emails have no body ” please?
2. Before installing Kaspersky was a incompatible applications check done? 
3. Since installing Kaspersky, has the system been shutdown and restarted? 
4. Has a Database update been run?
5. Which scan was run that resulted in the “ emails having no body “?

Please post back?

Thank you🙏

Flood🐳

How to find the name and the version number of a Kaspersky application

[jbaxter]

Just as a guess, can you uninstall Kaspersky Free, reboot, and then check out whether you can see your email content?

[jbaxter]

Also, do you have a system backup process in place and functional?

JohnB

[Karl27]

I ran a Full Scan and Kapersky found a number of Trojans which I deleted.

Unfortunately I don’t have a recent backup.  I assumed that Kapersky has sufficient credibilty so I was not too concerned.

I uninstalled and no change.  I am meticulous with creating restore points so I restored to before I installed Kapersky.  When restore finished I got an error to say that the restore point was corrupted and that no files had been changed.  I went back to restore to try an earlier restore point and all of my restore points have disappeared.

At this point I searched my drive and my registry and emoved every instance of Kapersky.  Somehow I will have to get through without my historical emails.

After this experience I will never again consider Kapersky, and I have already created a summary of this nightmare and sent it to everyone in my address book.  Forewarned is forearmed.

Thanks to those that replied.

 

[Berny]

@Karl27 Before blaming Kaspersky please visit “forums.mozillazine.org”
We amicably close this Topic.