activation key problem: activation code is not compatible with this application

[Guest]

Hi, i just purchased a new key for my windows 10 . i download the softwar and instaled it but when i try to enter the key and activate the license it says this activation code is not compatible with this application!

any solutions pls ?

[Berny]

@zakaria abed Welcome. Did you download  the Kaspersky product that is corresponding with your product license ?

[katpurrnz59]

My activation code went null & void on me because I thought I was solving the problem by upgrading to 2020 version… now I’m stuck and my original code, paid for by my brother, is useless… & I did try to reenter said code b4 I upgraded and it told me it had already been used… since then nothing works?
 

[Flood and Flood's wife]

Hello @katpurrnz59, 

Welcome!

1. What does “My activation code went null & void on me because I thought I was solving the problem by upgrading to 2020 version” actually mean please? 
2. Where was the code re-entered?
3. Is the error “This key is already in use”?
4. May we have an image please? 

Please post back?

Thank you🙏

Flood+1🐳

Disclaimer, we have no association with Kaspersky. 

[Berny]

@katpurrnz59 Please  contact K-Lab Technical Support https://center.kaspersky.com 

[katpurrnz59]

Do these help please?? 

 

It looks to me like, by adding the update, I’ve wrecked it.  I did see something before about having 924 days left. Is there a way to go back to previous?? I’ll need another code?
 

[Flood and Flood's wife]

Hello @katpurrnz59, 

Thank you for the images and the extra information👌

• Have you downloaded and installed the correct software? 
• Please refer to "Activation code is not suitable for this application" error, if the issue persists please contact Kaspersky Technical Support, the Technical Team will be able to assist.

Thank you🙏

Flood+1🐳+🐋 

[katpurrnz59]

I think I have to go back a version, or grade… But the activation code still said it was already entered, so I can’t get back to where I wanted to be with it.  I think I need another activation code, so I can have it back to the status that it needs to be, which is 924 days left??

 

[Flood and Flood's wife]

Hello @katpurrnz59, 

Thank you for the extra information👌

• If you purchased the original key from Kaspersky or a Kaspersky distributer, please contact Kaspersky Technical Support, they are the only ones who can help you resolve the problem(s).

Thank you🙏

Flood🐳+🐋