Jump to content

2FA turn off


military_medic
 Share

Go to solution Solved by Flood and Flood's wife,

Recommended Posts

Dear Colleagues,

Would you be so kind to tell how to turn off the 2FA on account because I lost access to authentication app. I can access the account using cell phone pass recovery but I cannot turn 2FA without the code from app (or using of sms pass code as an option). There is no specific FAQ on the issue.

Link to comment
Share on other sites

  • Solution

Hello @military_medic

Welcome!

Apologies for delay in responding😥

  1. Please read before you create a new topic!
  2. SMS is the default 2FA authentication method. 
  3. If you’re able to sign into (your) MyKaspersky account, the authentication app code isn’t required to disable the authentication app → your MyKaspersky account password is required to disable the authentication app: 
  4. In MyKaspersky, select Account Settings, select Disable (for Authenticator app), in the popup, enter your MyKaspersky account password, select Continue - result is shown in image 3

 

 

 

 

⚠ Kaspersky recommends setting up authenticator apps on multiple devices to maintain access if one of the devices is unavailable⚠

Please post back if more info or assistance is required? 

Thank you🙏  

Flood🐳 +🐋

Resources:

About two-step verification

About two-step verification via an authenticator app

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share



×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.