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  1. Operating system: Windows 11 Home Single Language 64x Name and version number of the Kaspersky application: -Kaspersky Plus -ver: 21.13.5.506 (a) So today as the first day I installed Kaspersky Plus, simultaneously my laptop (ASUS TUF) suddenly restarts/reboots itself frequently-suddenly without any explanation or reason that I can understand. please help, thank you.
  2. After clicking "install to edge" in the software, the browser will automatically open the chrome plug-in store. After clicking "install plug-in", the plug-in will be installed normally. After the installation, it will display that the connection to Kaspersky cannot be established. Software Version: Kaspersky Standard Edition 21.14.4.462 System Version: Windows 11 Professional 22621.2215 Browser Version: Microsoft Edge 116.0.1938.54 (64-bit release) Browser Plug-in Version: 2.5.32.0
  3. Windows 11 Version 22H2 (OS Build 22621.2215) Kaspersky Security Cloud - Personal. Hi continually coming across incorrect username and or password when using Kaspersky PWM. However if I copy and paste same credentials from PWM into site or app then all is rosy. This is also coincident with the PWM's inability to Sync data. Anybody got any ideas about this behaviour? Kindest regards D.
  4. I cant sign in to my account
  5. I'm using Windows 11 with Korean IME. I tried turning off hardware virtualization didn't work. Only turning off the category worked but it loses the functionality.
  6. Salve, ho un problema con l'estensione per browser: quando clicco sopra l'estensione, e quindi cerco di utilizzarla, mi risponde con l'immagine allegata. Specifico che ho un abbonamento Premium e che quando apro l'app del pc mi dice d installare l'estensione seppure io l'abbia già fatto. (Ho anche provato a disinstallarla e reinstallarla).
  7. Hi, this week on 20 June I installed the free Kaspersky on my Windows 11 pc and my Samsung Galaxy phone.. I have two questions: 1. I registered it to my little-used email X but as I have got to know Kaspersky I see that was a mistake. I should have registered it to my usual email Y But when I went to change it, I saw I already had a very old Kaspersky account linked to that address. I want to delete that old account and change the email address of the new account but am afraid if I do that I might not be able to use that Y address again. Can anyone advise please? 2. I've discovered that since I installed Kaspersky, my OneNote account has not been syncing. This could be due to the above-mentioned difference in email addresses, or something else. Please can anyone help with that too? Many thanks Suet
  8. Почему ваши антивирусы не ищут FUD, полностью криптованные в рантайме вирусы даже про версия? За что мы платим деньги? Ну вот зачем?
  9. showing this error, not able to update database too, have already unistalled & installed 3 times, but still no solution, have already created ticket too: Kaspersky Technical Support - ID INC000015564799 Still no resolution from support too ... and due to this my MS Office got corrupted too, worse experience, never encounter this with Norton, thinking of going back to Norton, pls advice.
  10. Hi there, I'm having issues running Kaspersky Rescue Disk properly in my Lenovo IdeaPad 5 15 ARE05. I'll leave the exact steps I did and what results I got, with screenshots and photos along the way. 1- Downloaded the KRD ISO file from the official website. 2- Burned the ISO into a 16GB USB drive using Rufus Portable v3.20, download from this site Rufus - Create bootable USB drives the easy way (see Rufus configuration.png) 3- Booted from the USB drive > KRD screen appeared > Picked English > KRS. Graphic mode —> Empty black screen (see Black screen.jpg) 3.a- Rebooted from the USB drive > KRD screen appeared > Picked English > KRS. Limited graphic mode —> Empty black screen (see Black screen.jpg) 3.b- Rebooted from the USB drive > KRD screen appeared > Picked English > Hardware info —> Empty black screen (see Black screen.jpg) 4- Rebooted > Opened BIOS setup > Changed "Boot Mode" from UEFI to Legacy Support and "Boot Priority" from UEFI First to Legacy First (see UEFI to Legacy.jpg) 4.a- Saved changes & booted from USB > KRD screen appeared > Picked English > KRS. Graphic mode —> Operation Successful + Warning (see Warning.jpg) 4.b- Rebooted from USB > KRD screen appeared > Picked English > KRS. Limited graphic mode —> Operation Successful + Warning (see Warning.jpg) 4.c- Rebooted from USB > KRD screen appeared > Picked English > Hardware info —> Operation Successful (download report) FYI: Find additional screenshots for my current BIOS configuration. I hope all of this will help in resolving this issue. Thank you.
  11. Kaspersky is not showing up on the new Context menu (and no i dont want to just use the old one, its working there though). So i was trying to find out how to fix it. I am using Kaspersky Internet Security Version 21.3.10.931
  12. Eu tive que iniciar uma vez o Windows em modo de segurança para fazer pequenas alterações Agora sempre que eu inicio ou reinicio o Windows, o Kaspersky Free me mostra uma mensagem dizendo que a inicialização anterior do aplicativo falhou, o que não é verdade já que o antivírus está abrindo e funcionando normalmente Eu já cliquei em "Enviar" relatório mas sempre que eu ligo o meu notebook o Kaspersky Free pede para eu enviar o relatório de novo e de novo... Como eu faço para o aplicativo parar de me mostrar essa mensagem?
  13. Hi, whenever i right click on any folder or exe file, i can't see the option to scan with kaspersky for virus scanning. I have tried uninstalling and reinstalling kaspersky, including password manager and Vpn, but the issue persists.
  14. Ever since installing Kaspersky Antivirus, I've been experiencing frequent disconnections of my external drive. Prior to the installation, I had no such issues. Despite disabling external drive scanning in the antivirus settings, the problem persists. I seek guidance and possible solutions to resolve the frequent disconnection of my external drive after installing Kaspersky Antivirus.
  15. Kaspersky Total Security (версия 21.3.10.391(k)) постоянно просит предоставить доступ к камере для Viber. С чем это может быть связано? Как избавиться от данного сообщения?
  16. hello i am living in turkey and the installation was done in turkish . how can i change the language of the software for windows 11
  17. Hallo Community, Ich habe ein Video gesehen wo es möglich ist mithilfe von der folgenden Unicodes eine Datei so zu verändern, dass sie nicht als .exe erscheind sondern als jede andere Datei. Beispiel ---exe.docx => sieht wie eine docx Datei aus aber dadurch, dass der Titel einen Unicode "left to right mark" verwendet ist es leider nicht gleich ersichtlich, dass es eine exe Datei und keine docx Datei ist. Man sieht es zwar wenn man im Explorer die Dateinamenerweiterung an hat. Kann auch mit jeder anderen Datei sein. Aber es wäre echt hilfreich wenn man diese Funktion austellen könnte damit fogende Befehle als Warnung angezeigt werden: U+200E LEFT-TO-RIGHT MARK U+200F RIGHT-TO-LEFT MARK U+202A LEFT-TO-RIGHT EMBEDDING U+202B RIGHT-TO-LEFT EMBEDDING U+202C POP DIRECTIONAL FORMATTING U+202D LEFT-TO-RIGHT OVERRIDE U+202E RIGHT-TO-LEFT OVERRIDE U+2066 LEFT-TO-RIGHT ISOLATE U+2067 RIGHT-TO-LEFT ISOLATE U+2068 FIRST STRONG ISOLATE U+2069 POP DIRECTIONAL ISOLATE Denn dann muss man nicht jede einzelne Datei überprüfen mit command prompt und ">dir" und man schauen muss ob TeXT "?x" vor dem Dateinamen steht. Vielen Dank für eure Hilfe in der Vergangenheit ? (Screenshot im Anhang zeigt die richtig angezeigte Datei und um welche es sich handelt, da man ja leicht das Icon wechseln kann)
  18. After installing Kaspersky premium and restarting my computer kaspersky blocking asus services i tried to create exclusion, pause kaspersky but no luck only way to get Asus service to work again is to uninstall Kaspersky. I use the last version of i figure it out after several windows 11 reinstalls Has someone the same issue ?
  19. Buen día disculpen, hace 2 días que kaspersky no me deja abrir paginas en google chrome y mozilla firefox (que son los exploradores que e probado), desactivo el antivirus y puedo navegar, podrían ayudarme a resolver el problema? Tengo Kaspersky Total Security 21.3.10.391 (i) De antemano gracias.
  20. Здравствуйте! У меня Windows 11, версия программы антивирус 21.13.5.506 Запуск сервера осуществляется корректно, но при нажатии на кнопку "перезапуск" вылазит ошибка со скриншота (приложен), а после сервер не отвечает. (Загорается желтый флажок и не работает ЛКМ и ПКМ). Добавлял в доверенные и исключения, но проблема никуда не исчезла. При отключении антивируса всё работает корректно.
  21. hi , hope you can help me please i cannot add another device to my account , there's only 1 device in "My devices tab" while on my subscription is says "3 out of 3 devices protected" so , when am trying to add a new device it shows an error.
  22. Bugün kaspersky plus satın aldım hemen hızlıca kurulama geçtim lakin kurulum yaparken yükleme başarız oldu dedi ve bilgisayarım enfekte olabileceğini söyledi. Kaspersky TDSS KILLER ve VIRUS REMOVAL TOOL ile tarama yapmama rağmen her hangi bir tehdit bulunamadı. Kurulum yapamıyorum, hep aynı hatayı alıyorum. Bu sorunu nasıl çözerim? Yardımcı olursanız sevinirim.
  23. Hi! ? As mentioned in the title, I got a real late-at-night Windows 11 update last night, and I usually do them on the spot. After a system reboot, I got an error which mentioned something along the lines of "Kaspersky limitations on this current version of Windows" . I don't have a screenshot sadly, but I was redirected to this page https://support.kaspersky.co.uk/kav21/limitations/15513 . I didn't get the warning again after another system reboot, due to other Core Isolation problems possibly linked to the new Win11 update, which I did solve in the end. But I wanted to make sure anyway that things are fixed for Kaspersky AV as well, since I don't know if they are yet, or if there's a way to check, or at least that the issue is known and being worked on for the next update. My OS version is 22H2 (OS Build 22621.1635) The Kaspersky app I'm using is Kaspersky Free and the version number is 21.9.6.465 Thanks in advance for the help! ?
  24. Merhaba, Kullanmış olduğum Lisanslı Kaspersky Total Security, işletim sistemi Win 11 Pro 64-Bit Lisanslı. Laptopımı 2012 de satın aldım. Win 11 desteklemiyor ama ben yinede kurulum yaptım. Ancak 10 gündür tam tarama yaptığımda taranan nesne dosya sayısı 2 milyon çıkıyor ve tarama 1 saat 20 dakika sürüyor. Krd removal tool da ise 365.000 çıkıyor 40 dakika gibi bir sürede tarama yapıyor. Windows' un taramasında farklı sonuç çıkıyor. Acaba her hangi bir zararlı virüs, trojan vs mı bulaştı yoksa HDD mı bozuk veya Laptopım eski olduğu için Win 11 uyumsuz olması mı sorun? Ancak daha 1 veya 2 hafta önce her hangi bir sorun yoktu, her hangi bir riskli bir siteye girmedim, indirmedim veya tıklamadım. Yardımlarınızı bekliyorum
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