Search the Community

O Kaspersky Password Manager não está inicializando corretamente na Área de Notificação (System Tray) do Windows 11. Ao clicar no ícone, o aplicativo não abre, sendo necessário sair e entrar novamente. Alguém enfrentando o mesmo problema? Preciso de uma solução urgente. Como mostra a imagem anexada, o ícone do Kaspersky Password Manager na System Tray parece "desativado" e não responde ao clique. O mesmo acontece ao tentar abrir pelo atalho da área de trabalho. A única solução temporária é forçar a saída do aplicativo pelo menu de contexto (botão direito no ícone da bandeja) e iniciá-lo novamente.

These trojans seems too hard to get rid of. Is it able to remove the trojans?

I have kaspersky premium subscription. and after i renew my subscription kaspersky password manager show no password any more. I have a super internet connection. But I cannot Sync my kaspersky password manager on my Pc. Its shows unable to sync. I try complete uninstall and reinstall Kaspersky Password Manager but its not working. Kindly need your help. I attached screenshot for your reference.

Hola, tengo un problema con mi memoria externa AdataHD710, estaba descargando/pasando archivos y de la nada se bloqueo mi pc, tuve que forzar el apagado pero cuando trate de encenderla conectada a la memoria externa, no me dejaba, desconecte todo y finalmente me dejo prenderla normal, pero ahora la memoria me aparece como en la img, no puedo acceder a ella, le doy en propiedades y no carga, trato de usar el cmd y tampoco, abrir el antivirus y nada, pero si la desconecto aparecen todas las ventanas, como si la memoria estuviera buggeando parte del sistema o virus bloqueando, trate de usar el inicio seguro y fue lo mismo, pero solo son algunas funciones, si me deja usar los navegadores, y administrador de archivos, pero solo en mis carpetas internas, si trato de acceder a la memoria aparece como si quisiera cargar pero ahi se queda, hasta que vuelva a desconectar la memoria. Alguien que me pueda ayudar

It was on a pc where it was getting accounts hacked, my question is, is it just popup ads as it was all that was found. I have since formatted it but I would like to know if that was the cause

Bugün kaspersky plus satın aldım hemen hızlıca kurulama geçtim lakin kurulum yaparken yükleme başarız oldu dedi ve bilgisayarım enfekte olabileceğini söyledi. Kaspersky TDSS KILLER ve VIRUS REMOVAL TOOL ile tarama yapmama rağmen her hangi bir tehdit bulunamadı. Kurulum yapamıyorum, hep aynı hatayı alıyorum. Bu sorunu nasıl çözerim? Yardımcı olursanız sevinirim.

Olá, estou tentando acessar o site da Kaspersky e não consigo de forma alguma, consigo abrir o site mas não entra em nenhuma opção, não consigo entrar na conta nem baixar os aplicativos! Alguém sabe me dizer o que pode ser? Já tentei em todos os navegadores possíveis, utilizei internet via cabo, pelo wifi e pelo 4G e nada de funcionar, só fica assim:

Hola. Abro este tema sobre un problema que tuve al instalar Kaspersky Plus ya que el día de hoy obtuve una licencia por un año para un sólo dispositivo por medio de una página de comercio en línea la cual, la pude reclamar y activar desde la página sin ningún problema desde My Kaspersky, hasta ahí todo bien, descargo el instalador desde ahí, se descarga, lo ejecuto, le aplico a los pasos hasta que empienza a instalar, luego va mostrando el porcentaje del progreso de instalación hasta que llega alrededor del 60 -70 % mas o menos me sale pantallazo azul con un mensaje el cual, no puedo ni leer ni tomar captura ni siquiera porque se reinicia muy rápido automáticamente, cuando se terminó de reiniciar, todos los accesos directos de menú inicio se me reiniciaron y no me detectaba el mouse (uso laptop) así que usaba el mousepad mientras desinstalaba el antivirus, luego reinicié y me dejó volver a usar el mouse pero el menú inicio quedó sin mis accesos directos personalizado, ya he reinstalado y vuelto a probar 4 veces y persistió el problema hasta que me el sistema operativo no inició normal, tocó usar sfc /scannow para volver y dejé de insistir para evitar problemas mayores. Adjunto información requerida: SO: Windows 11 23H2 Antivirus (Instalador Kaspersky Plus): 202121.20.8.505

1月25日爆出ads指纹浏览器内的谷歌浏览器扩展商店下载的metamask加密货币钱包被黑客替换为带有后门的假钱包，ads软件似乎被黑客彻底控制，强制要求所有用户更新metamask扩展，导致用户下载到假钱包，然后用户加密资产被盗，损失目前有470万USD。 我用卡巴斯基全盘扫描几次，没有查到任何病毒，黑客伪装的太好了。根据ads公司发出来的信息，是metamask的js源文件被替换，其中有代码会将用户的钱包资料发送给黑客地址：logcollection.info，然后黑客通过钱包资料盗取了ads用户的加密货币。 https://x.com/adspowercn/status/1882983817532899682 https://x.com/evilcos/status/1883013134744727957 这两条推文是详细信息。 我在卡巴斯基官网没有找到病毒报告的地方，我电脑还有黑客的加钱包，有官方人员要的话可以留言，希望卡巴斯基尽快跟进一下这个安全事故。

Chegamos ao começo de um novo ano e nossa licença do Kaspersky está vencendo. Sempre usamos a versão Total Total Security, mas agora com as mudanças de nomes, e novos produtos disponíveis, estamos na dúvida de qual é a ideal para nós. Não hospedamos arquivos para acesso pela internet, só temos um servidor de arquivos local bem simples, usando o sistema de Rede do próprio Windows, e um dos computadores compartilha uma pasta com todos os arquivos que precisamos (um HD só pra esses arquivos). O Backup é feito em outro HD a cada 6 horas (mas que está plugado por USB no mesmo computador). Temos 3 computadores na rede. A proteção, que imagino que precisamos, é apenas para sites e downloads maliciosos, alguma proteção para compras, proteção para o e-mail, e algum eventual vírus que venha a romper essas barreiras. Não utilizamos VPN, nem temos uma rede de internet dedicada apenas para uso interno da empresa (digo, qualquer um que acessar nossa rede de internet, e souber a senha para os computadores, consegue ter acesso aos nossos arquivos... Mas enfim). Estamos na dúvida quanto a qual produto adquirir, Kaspersky Small Office Security ou o Kaspersky Plus (ou o Kaspersky Premium, se o valor não for muito diferente. O que vi de vantagem nessa versão é o suporte, não sei se tem mais coisas).

Hello, Could you please assist me in resolving the following issue? All devices are encountering a connection problem with the central node during KSC events, despite being correctly connected to the central node on the dashboard without any issues. Thank you for your attention to this matter. Kind regards,

COM Surrogate Description Faulting Application Path: C:\Windows\SysWOW64\DllHost.exe Creation Time: 16.01.2025 19:17:55 Problem: Остановка работы Status: Отчет отправлен Problem signature Problem Event Name: APPCRASH Имя приложения: DllHost.exe Версия приложения: 10.0.22621.1 Отметка времени приложения: a3eb776f Имя модуля с ошибкой: kpm_integration.dll Версия модуля с ошибкой: 21.19.13.549 Отметка времени модуля с ошибкой: 6737728e Код исключения: c0000005 Смещение исключения: 00016676 Extra information about the problem Bucket ID: 6b7e32054a5abc331c2f5c5f550cc477 (2030943521485931639) Сброс игр, нарушение работы дисков (копирование и перенос файлов), нарушения работы Microsoft Office. Всё это происходит постоянно.

After upgrading Kaspersky Endpoint Security for Windows from 12.6 to 12.7.0.533, the computer cannot access the internet properly. Only applications that were accessing the network when Kaspersky Endpoint Security for Windows was launched can go online after the application starts. Any applications that attempt to connect to the internet after Kaspersky Endpoint Security for Windows has started encounter the err_connection_reset error. For example, when Kaspersky Endpoint Security for Windows starts with the system, only the system (Windows updates can update normally) and Kaspersky Endpoint Security for Windows can connect to the internet. At this point, if Kaspersky Endpoint Security for Windows is exited, all applications can connect to the internet normally. If Chrome is opened and used, then when Kaspersky Endpoint Security for Windows is restarted, Chrome can still access the internet and browse web pages. However, if Edge is opened at this time, it will prompt that the connection has been reset, showing err_connection_reset, and other applications will also be unable to connect to the internet. I checked the reports from Kaspersky Endpoint Security for Windows, and no related events were recorded. I tried uninstalling and reinstalling Kaspersky Endpoint Security for Windows, but the problem was not resolved.

Dear Kasperksy team, Because of some "Edge webview has used the camera" events, I want to make use of the option to block camera access for all applications, and then whitelist Teams and Microsoft Hello. Hello is used as part of the logon process of my device, and is increasingly being used in passwordless logon scenarios on the internet. There is no compatibility issue: Windows Hello, my webcam, Kaspersky are working fine together, as long as I don't enable block all access to the camera. It is behaving as expected, I just don't know how to whitelist Hello correctly. I've disabled the "hide system applications" filter within Kaspersky's application manager to find the correct application/process, I've tried to whitelist camera access for "Secure Biometrics" (biolso.exe), and "Windows Logon Application" (winlogon.exe)... If it's a host process of sorts I don't feel like whitelisting the entire host process to run any dll... I've searched the internet and this forum (example thread) for more information on which application/applications to whitelist, but I'm getting nowhere. I'm on Kaspersky Standard 21.19.7.527(b) and Windows 11 Pro 24H2 Build 26100.2605 Windows Feature Experience Pack 1000.26100.36.0.

После установки Kaspersky free поломались все бат файлы. После отключения файлового антивируса, они также не открываются.

正如标题所说的那样，在最新Canary下开启卡巴斯基时，电脑无法连接网络，当我关闭卡巴斯基防护后，电脑才能恢复联网。

I just want to speak to a customer service person?

Hello, I work in an I.T. company, and we manage a couple of companies' antivirus infrastructure. I began to manage another company, and went through the usual motions of setting it up, however I couldn't download the distribution packages, it just loads nothing, barren. Something was giving me weird vibes when I had to accept the agreement, took me a few hours of trial and error, but it loaded and I accepted. Now it doesn't give me the distros. What do I do? I contacted their e-mail, and even their office in my country but they refuse to pick up. P.S. Kaspersky Endpoint Security Cloud, User European Edition 15-19 Build version: 24.9.1.14

Когда я включаю VPN-соединение для избранных приложений интернет отключается и не работает в избранных приложениях (Я уже пробывал менять протокол и всё равно не работает) на windows 11

Just tried to load total security on a new Surface Pro 11. Has the ARM processor, will not load as incompatible, Any timeline on fixing this issue?

So, I have this game from STEAM called "ENLISTED" and due to its anticheat (i guess), I cant run my KASPERSKY VPN even with SPLIT TUNNELING activated, which in theory should include only the programs I choose to the VPN access, so the games or platform i am playing not being one for them.

Здравствуйте, кто -нибудь сможет помочь решить проблему удаленного доступа.Поймал такой вирус, когда скачал архив,переустанавливал винду,не помогло.

Sobald Kaspersky aktiv ist ist mein Internet so gut wie überall blockiert. selbst den Schutz auf Pause zu setzen bringt nichts. Ich muss das Programm komplett schließen damit ich wieder Internet zugriff habe. Mein PC Windows 11 Pro Build 27764.1000 [ VERSION DEV ] PS: Nein es liegt nicht an der DEV version da ich es auf dem normalen [public] auch habe [anderer PC]

Dear community members! Since a few days ago, several different pieces of software have completely stopped being able to connect to the internet: Whatsapp for desktop, Discord for desktop, Teams for desktop, Microsoft Edge and Google Chrome. Everything else still works normally, to the point I can access Whatsapp, Discord and Teams through the Firefox browser. I couldn't get any specific error message other than ERR_CONNECTION_RESET. At first, I tried disabling both Kaspersky's and Windows' firewalls, and even disabling Kaspersky's antivirus didn't work either. Weirdly, today, I have tried again disabling Kaspersky and said pieces of software magically resumed being able to connect to the internet. Before that, I had tried several troubleshooting steps, without any success: (1) restarting the software; (2) clearing the browsers' caches; (3) installing the latest versions; (4) rebooting the computer; (5) restarting the internet connection; (6) connecting through wifi (I usually do so through cable); (7) resetting network settings as an administrator with Netsh winsock reset, Netsh int ip reset, Ipconfig /release, ipconfig /renew and Ipconfig /flushdns; (8) uninstalling all VPN software (I don't use VPN, but I'd read that some pieces of VPN software can still silently interfere with the internet connection). The several steps I took, coupled with the fact disabling Kaspersky now enables said pieces of software internet access, point to Kasperky Total Security as the culprit. I wouldn't be bothering you if this were a simple "add the blocked software to the trusted list", because all applications I mentioned are already in Kaspersky's trusted list, as shown in the attachments 1 to 5 (Tools => Manage applications => Application control). However, they can only work if I add them to another exclusion list, called "Exclusions", which be accessed by [Cog icon]=> Threats and exclusions => Manage exclusions (see attachments 6.1 and 6.2). I cannot overstate how weird this is: even though the pieces of software I mentioned are already in Kaspersky's own "trusted list", Kaspersky has started to suddenly and silently block them until I manually add them to another of Kaspersky's lists. I'm asking for help because as a layman, I'm afraid that adding the blocked pieces of softwares to that specific "Exclusions" list creates a security risk, and, to be honest, the need to manually add softwares alreadly listed as trusted to another list looks a lot like a bug. I'd like to definitely and safely address this bug or, at the very least, know how can I safely restart using Chrome, Teams, Discord, etc. My Kaspersky is in Portuguese, but I'm asking here in the English forum in order to broaden the support I can get. Kindest regards, Michel

Windows 11 23H2 Build 22631.4602 Kaspersky Premium 21.19.7.527(b) I'm using the trial of Kaspersky Premium including Kaspersky VPN Secure Connection I tried to connect to multiple servers but it still returns cannot find the DNS Address (like the attachment) I'm also set my Wi-Fi and Ethernet connection through Cloudfare DNS server.