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操作系统：Windows10（64位最新版） 卡巴斯基版本：21（个人收费版，已长期使用） 今日更新卡巴斯基病毒库后，卡巴斯基反病毒软件误将 vmware-tray.exe（隶属于VMWorkStation软件）以及 hrupdate.exe（隶属于火绒安全软件）两个文件认为是病毒！！！！！！并一直执行停止进程及删除动作。 严重影响了操作系统运行稳定性。请问到底什么原因会将使用了多年的软件认为是病毒。且这这两个exe 文件数字签名均正常。 此问题请问我该如何处理…… 以下为报告内容： 组件: 系统监控 结果说明: 检测到 类型: 木马 名称: PDM:Trojan.Win32.Generic 威胁级别: 高 对象类型: 进程 对象路径: c:\program files (x86)\huorong\sysdiag\bin 对象名称: hrupdate.exe 原因: 数据库 数据库发布日期: 今天，2022/11/29 21:02:00 组件: 系统监控 结果说明: 已阻止 类型: 木马 名称: PDM:Exploit.Win32.Generic 威胁级别: 高 对象类型: 进程 对象路径: d:\vmwareworkstation 对象名称: vmware.exe 数据库发布日期: 今天，2022/11/29 16:46:00 -
Mrwilson posted a topic in Kaspersky Total SecurityI have tried to use windows restore, but Total Security never allows it to finish. I have tried exiting Total security, then trying windows restore, but on restart, it again doesnt allow it to work. What is the secret to being able to use windows restore? -
Zain Ali Baig posted a topic in Kaspersky Internet SecurityI just purchased a new laptop and I tried to install Kaspersky Internet security. But I got an error "You have exceeded the maximum number of activations allowed for the entered activation code".
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dizavi posted a topic in Kaspersky Internet SecurityЗдравствуйте! Купил сегодня Kaspersky Internet Security. Скачал установщик. Но он вообще никак не запускается. Ни двойным щелчком, ни от имени администратора. Что делать? ОС Windows 10. -
motoxa_99 posted a topic in Kaspersky Endpoint Security для бизнесаПомогите пожалуйста, не могу понять от каких настроек зависит требование пароля от архива в KES 11.11, все настройки уже посмотрел в KSC, так и не помогло. Уведомления выскакивают каждый день
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DanielNistor posted a topic in Virus and Ransomware related questionsHi. I have a full computer encrypted from ransomware. All files are .calix. It seems it is a phobos ransomware, or that i have read about. They look like that: 454147960.pdf.id[BAD714B1-2453].[*****@*****.tld].calix I can attach files if needed. Any chance for decryptor to save my files? -
Alan Cardoso posted a topic in Kaspersky Internet SecurityKaspersky Anti-virus version: 21.3.10.391 (j), Windows 10 version: Home 19045.2251 Text translated into English, so it may be a little different from what appears in the English version of Kasperky Anti-Virus As shown in the picture below, the anti-virus is detecting a file (Oinstall.exe) as malicious. I already put the file as "trusted application" and as "exclusion" but the anti-virus continues to detect and generate the photo message. What can I do to make him stop asking me?
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CélineD posted a topic in Pour particuliersComment détruire une adresse courriel (donc comment détruire un compte) car j’ai 2 adresses sur le même pc dont 1 a une erreur. -
Juan Francisco posted a topic in Kaspersky Total SecurityCurrently, one of the few apps installed on my windows 11 laptop that runs on the x86 architecture are KTS and KPM. Why don't you make the application available in the correct CPU and OS x64 architecture?? Why stick with the legacy x86 architecture?
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Acid Grips posted a topic in Kaspersky Anti-VirusI get 3 recommendations from the Kaspersky app and they say Secure traffic in firefox.exe is not monitored. To resume monitoring , add the certificate manually. I already did the steps on the page to add the root certificate to my firefox but it doesn't work. I restart my firefox and it says that firefox.exe is not monitored. it tells me to restart, but every time I do it just says that secure traffic is not monitored and that I need to restart again. Can anyone help me on how to get the secure traffic on firefox?
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costarr2 posted a topic in Kaspersky Endpoint Security для бизнесаДобрый день ! Я забыл пароль от Kaspersky Endpoint Security . Пытался сбросить пароль с помощью KLAPR.zip , а дальше он пишет что его нельзя сбросить ! Как мне его сбросить ? Мне нужно было от ребёнка защиту поставить , а теперь сам забыл )). Помогите !!!
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Crecker posted a topic in Kaspersky Security CenterДобрый день. В сети стоит сервер "Lansweeper" который ведет мониторинг сети. Но информация с хостов не доходит до сервера потому, что этот трафик режет Kaspersky. Как настроить "Сетевой экран" так чтобы он пропускал запросы "Lansweeper"? Может кто-то сталкивался? PS С поддержкой бодаюсь уже месяц они убеждены что Lansweeper- это программа установленная на хосте. Уверен что проблема в Сетевом экране Касперского потому, что на политиках с выключенным "Сетевым экраном" информация с хостов собирается. -
Tmet posted a topic in Kaspersky Security Cloud1. Запуск windows 10 2. Автозагрузка Kaspersky Security Cloud 3. Проходит 10 мин 4. Закрываю Kaspersky Security Cloud через контекстное меню в трее - " Выход" 5. Процесс убивается. 6. Проходит 5 мин, Kaspersky Security Cloud запускается автоматически без команды пользователя - зачем ? -
WolfMan posted a topic in Kaspersky Internet SecurityDear all I bought a license for Kaspersky today and went ahead and downloaded the application "Kaspersky Internet Security". I also want to clarify I am running it on Windows 10. When running the installer, Kaspersky wants to connect to a Kaspersky server, however, the problem is it never connects and when 5-10 min has passed it throws an error. Please open the two attached images, it is in Danish since I bought Kaspersky in Denmark. I unfortunately can not see the version number since I can not go past the installation phase. I do suspect it is the most current one/ stable build. It gives me the error "Control the internet settings". I even clicked on "show more" and followed the tutorial/ solutions with flushing the DNS and restarting the internet and the computer but in vain. Does anyone have any solutions? It will be very much appreciated. Have a beautiful day/ night forward... Yours WolfMan
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kaspernoob posted a topic in Kaspersky Security CenterВ ksc14, в нераспределенных устройствах, хочу создать правило на перемещение устройств в определенную группу. В не распределенных устройствах много лишних устройств. Как я могу распределить устройства в группу по имени. Имена всех нужных устройств начинаются у всех одинокого. Например PC-IT-001. Можно ли просто в условии по имени написать PC* (знаю, что из-за cимвол звездочка (*) заменяет любой набор символов в имени)? Или как это можно сделать?
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alexscunha posted a topic in Para casaOlá, Estou tendo um problema com a Kaspersky Premium relativo a execução de robô de trading em meu computador. Antes eu usava o Kaspersky Total Security e isso não acontecia, isso veio a ocorrer após a atualização para o Kaspersky Premium. O problema é o seguinte: Me parece que o antivirus está bloqueando a execução do robô de trading, então as ordens de compra ou venda não estão sendo executadas. Eu já tentei configurar o programa que eu uso, no caso, Profit Pro da Nelógica, em diversos gerenciamentos de segurança como confiável, mas mesmo assim estou tendo este problema. Eu adicionei o Profit Pro da Nelógica como confiável nos seguintes locais: Configuração da Prevenção de Intrusões > Gerenciar aplicativos > Restrições e em coluna Rede > Permitir Configuração da Prevenção de Intrusões > Gerenciar recursos > Exclusões e em coluna Status > Ativar o controle Configurações do Firewall > Regras para aplicativos > Regras de Rede de Aplicativos e em coluna Rede > Permitir Antivírus de Arquivos > Configurações Avançadas > Gerenciar Exclusões > Especificar os aplicativos confiáveis e em coluna Status Ativo Antivírus de Arquivos > Configurações Avançadas > Gerenciar Exclusões > Gerenciar Exclusões > Exclusões e em coluna Status Ativo IMPORTANTE!!! Em Configuração da Prevenção de Intrusões > Gerenciar aplicativos > Restrições eu cliquei o com o botão direito em cima do software e fui em Detalhes e regras > Exclusões: [Marcado] Não verificar arquivos antes de abrir [Marcado] Não monitorar atividades do aplicativo [Marcado] Não monitorar atividades de aplicativos secundários 1) - Não sei mais o que fazer, pois na versão anterior ao kaspersky Premium(Total Security me refiro) eu não tinha nenhum destes problemas. Creio que seja algumas verificações novas de segurança que foram acrescentadas que estão interferindo na execução do robô de trading que eu uso por meio do software Profit Pro da Nelógica. Estou tentando excluir o programa de todas as verificações do anti-virus, mas mesmo assim está difícil fazer funcionar. 2)- Mesmo desativando o anti-virus, mesmo assim parece ter alguma alguma interferencia. Não sei se o antivirus fica excluindo os arquivos do robô, pois já aconteceu de eu ter de recria-lo na hora de executar, e algumas vezes até voltou a funcionar, mas logo depois não consigo usá-lo de novo!!! O que eu gostaria com este post é que alguém me ajudasse a fazer todas as configurações necessárias, para que o antivirus não interfira na execução do robô de trading, Por favor! Muito Obrigado pela atenção! -
tihermu posted a topic in Para casaVPN não está funcionando quando a localidade é selecionada para o Reino Unido.
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Rook posted a topic in Kaspersky Security CloudКак мне сменить язык в приложении? Не могу найти настройку -
Júlio Pradera posted a topic in Kaspersky Security CloudRecently I've been having constant problems watching videos online. On some sites, like Netflix and Prime Video, I don't have any problems, but on others, like CTV, it's impossible to watch any video. Even YouTube crashes from time to time. On any site that I access (apart from those mentioned), I start watching any video, and after a few minutes of playback a message appears saying that the video cannot be played. Error code 241001 usually appears. The problem happens in all my browsers (Chrome, Edge, Firefox, Opera, Vivaldi and Yandex). I found a post from 2019 here on the forum from a person with the same problem, saying that it solved the problem by turning off Anti-Banner and Private Browsing. I've tried disabling both, but nothing has changed. The only thing that stops this problem from happening is disabling the entire antivirus. In my last test I turned off the antivirus for an hour and started watching a movie. About six minutes after the antivirus came back the movie crashed. Does anyone have any idea what I can do to solve this problem? My Kaspersky version is 21.6.7.351. My operating system is Windows 10 Core x64, version 21H1, build 19043.2130. -
acosmos posted a topic in Kaspersky Security CloudHello. I recently installed Kaspersky Security Cloud software because my MS Defender notified me about some Trojan files and could not remove them. I ran a full scan with the KSC software, showing me 456 infected objects. When I tried to "resolve all" under the 'Protection' subsection of Notification Center, it only showed a loading spinning wheel and didn't delete any object. It says, "Your decision is required to delete these objects." - I thought I meant to click on the resolve all option, but it doesn't seem to delete those objects. I have attached screenshots which might provide more info. If someone has faced this issue or knows more about it, please help me find a solution to this. Thank you in advance! OS: Windows 10 Home x64 KSC Version: 21.3.10.391(j)
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KouMoses posted a topic in Kaspersky Endpoint Security for BusinessHello, I have some PCs (Win 10) where Kaspersky Endpoint Security shows a notification that it is blocking a flash drive when there is nothing plugged in, hereunder the event message when the user clicks on the request access button, what could be the problem and what is the solution apart from disabling the notification. -
Greedisgood posted a topic in 家用产品支持2022.10.26日WIN10系统升级后， 系统开机变慢（登录页面回车后，7-8秒才出现PIN输入框） KASPERSKY PASSWORD MANAGER无法正常启动，开机一分钟，跳出输入密码的框，鼠标放在上面转圈圈 过了两天才意识到，系统升级变慢和卡巴斯基可能有关联，求帮助 -----------------------------------------------------------------------------------------------------------
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ERALDO posted a topic in Para casaAtualizei assinatura no celular, todos os dados do cofre sumiram, e instalei no NOTEBOOK -
Tuzsf posted a topic in Kaspersky Security CloudHi I'm just delete kaspersky for a minute ago. I use a normal medthod to delete it. I had uninstall with control panel and i not sure is 100% deleted even in the page of app is not show kaspersky any more.so i use kavremover also and is show "removed operation finished, you need to reboot your computer".then restart my pc agian, everything is normal. Is okay that use 2 medthods to uninstall app even it completely deleted in the first medthod? I'm sorry for panic easily. Thank you
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Freya posted a topic in Para usuarios particularesMe acabo de comprar una clave de 1 solo dispositivo, pero me gustaría instalar kaspersky en otros 2 dispositivos. Puedo comprar otras dos claves y añadirlas a esta cuenta para tener 3 dispositivos en total? No estaba segura de si me daria problemas o no hacerlo asi
