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Hello @mosh, Thank you for the images & information! The *image* that shows KAV & KIS subscriptions *appear* to be in the *same* MyKaspersky account - IF that is correct there can *only* be one email address for that account.... Please confirm, are there *two* MyKaspersky accounts? Both Kaspersky Anti-Virus (KAV) & Kaspersky Internet Security (KIS) -> are Kaspersky's *old* software - they've been replaced by Kaspersky Standard - Kaspersky is offering a *free* upgrade, Kaspersky Standard can be downloaded from: https://www.kaspersky.com/downloads#update-product & please READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ It's (your) choice whether OR not to install / update a new version over the top OR do a clean install, IF doing a clean install - save LICENSE information only, after installing the new software - run a Database update followed by a shutdown & power-on of the computer. Thank you🙏 Flood🐳+🐋

After recent update, the full scan triggered many more trojans compare to last full scan. It is one of the example. uploaded to virustotal, only kaspersky and rising are positive. https://www.virustotal.com/gui/file/41c7bf31980b3932af31694e9be105b38361a41001b2ef6b44d658a7ff6c53f2/detection

Hi all.... Just a moan about how shoddy Kaspersky web site is. Signing in via my main PC... Win 11 Pro 25H2 Fully patched... Using MS Edge .. latest version Dont know how it works in other countries... but our Bank cards have an expiry date... and the card I use to pay for Kaspersky expires on 04/26.... and my subscription expires on 26th Apr 2026.. So VERY tight... so I wanted to update it to avoid issues. Signed into "My Kaspersky" and went to update the payment method. 1. Going directly to change payment method, it allows you change details.. but the "Save" button is missing on the screen... so you cant actually update it. 2. If you go to "info" about the payment method first, and THEN go to change details... you DO get the "Save" button at the bottom. 3. So I made the changes... it went through the process with my bank (i.e. I had to authorise a payment of £0.0 via my bank app). 4. then it came back with a red box with a cross (suggesting it had failed) saying the payment method was already present... and when I looked at payment details, it still showed the card expiry date of 04/26. 5. So... just to be sure... I logged out of "My Kaspersky" and logged back in.. and sure enough, payment details now showed the correct/updated expiry date. So all in all... pretty bad experience..

This folder on a particular server ins consuming 10gb, is this normal? On other endpoints with Kaspersky installed this folder doesn't even exist. What is this about? Anything related to dump files? Thanks

Hallo Zusammen, für diejenigen, die KSMG oder eine der anderen genannten Lösungen im Einsatz haben: Update of the OpenSSL library In the next few days a database update in our email and web traffic protection solutions will update the OpenSSL library to a newer version. The update will be delivered step by step. The publication started on September 18. A reboot will be required for the changes to take effect. You will see the request to reboot in the web interface of the application. Traffic processing will only be interrupted when the server is rebooted. Please reboot the cluster nodes one by one. The update concerns: — Kaspersky Secure Mail Gateway 2.0 — Kaspersky Secure Mail Gateway 2.0 MR1 — Kaspersky Secure Mail Gateway 2.1 — Kaspersky Secure Mail Gateway 2.1.1 — Kaspersky Web Traffic Security 6.1 — Kaspersky Security for Linux Mail Server 10.0 Viele Grüße Alex

Добрый день! Имеется mint 22.2. При попытке запустить утилиту через графику возникает ошибка: Fatal: This application failed to start because it could not find or load the Qt platform plugin "xcb" in "". Available platform plugins are: xcb. Reinstalling the application may fix this problem. Aborted (core dumped) Куда копать?

Is there an economical solution for that? (Kaspersky Premium)

Patch "A" voor Kaspersky MR25 (21.25.7.504) wordt momenteel uitgerold. De automatische update wordt geleidelijk aan vrijgegeven.

I bought Kaspersky Plus for my laptop. While the subscription is still running, I upgraded the same laptop to Windows 11 and everything in the laptop was deleted. How can I continue with the same subscription in the new Windows 11?

una duda, cuando istlas el update encima de la version actual que tienes, sin desintalaar la anterior, no se te rempe la extension de kaspersky en edge?, porque a mi me pasaba, y por eso opte por esperar el update.

Quick update, still not fixed. @kaspersky any fix inc?

Hallo Zusammen, für das KSC 15.1 für Windows steht inzwischen Update 2 zur Verfügung - Version 15.1.0.22239. KSC15.1 Update 2 - Version 15.1.0.22239 Vollständiger Support - 15. September 2027 Eingeschränkter Support - 15. September 2028 Infos https://support.kaspersky.com/de/ksc/15.1 Download https://support.kaspersky.com/de/dl_ksc Online-Hilfe https://support.kaspersky.com/de/ksc/15.1/5022 Neuerungen https://support.kaspersky.com/de/ksc/15.1/12521 Systemanforderungen https://support.kaspersky.com/de/ksc/15.1/96255 Eine Neuerung, die nicht in der Liste steht: Nun lässt sich nach "Windows Server 2025" filtern. Grüße Alex

Здравствуйте. Используется Kaspersky Endpoint Security for Linux 12.4.0-1225 в Astra Linux. Не удаётся подключить оффлайн-обновления баз через локальный источник (Directory). Обновления были скачаны через Kaspersky Update Utility с выбором продукта Kaspersky Endpoint Security for Linux 12.4 (Linux). При попытке настройки: kesl-control --set-settings UpdateSourceSettings.SourceType=Directory kesl-control --set-settings UpdateSourceSettings.Directory=... обновление не выполняется. Прошу: Указать, какой именно пакет должен формироваться в Kaspersky Update Utility для Linux Endpoint Security

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. Product: KSC 11+ Applies also to the update utility version 4.1 and more recent. Consider the following problematic scenarios: You have installed KSWS on the KSC server and enabled Traffic Security component and Traffic Security uses MITM mechanism to analyze traffic. You use a 3rd party software or hardware appliance for traffic filtering and this appliance disrupts connections to HTTPS-enabled public update servers. It can be a hardware appliance like BlueCoat or F5, FortiGate SSL Deep Inspection, or a software proxy like Squid that uses ICAP to redirect traffic to another security application for scanning. KL uses HTTP public key pinning mechanism to verify update server authenticity; certificate used for authentication is self-signed by KL. Using any MITM-based solutions for SSL traffic inspection will lead to failures in establishing connection between KSC and a HTTPS-enabled KL update source. It happens because any MITM traffic inspection will forward a wrong certificate to KSC after inspection and KSC11 will break the connection. The following string can be found in up2date trace: self signed certificate in certificate chain The following trace files are required for accurate diagnostic: $up2date-1103.*, $up2date-1103-eka.* Please bear in mind that Kaspersky Support needs KSC traces mentioned above to be collected BEFORE you apply any of the workarounds listed in this post. Troubleshooting steps If you have KSWS blocking traffic, add Up2Date.exe process or the update source certificate to trusted in Traffic Security settings. If you use a 3rd party appliance to filter traffic, you can explicitly allow traffic signed by KL certificate. Otherwise you can use HTTP to download updates. There are two ways to make KSC use HTTP: Set a server flag on KSC using following commands: klscflag.exe -fset -pv klserver -s Updater -n DisableKLHttps -t d -v 1 and on Update Agents (Distribution Points) getting updates from the internet, if any: klscflag.exe -fset -pv klnagent -s Updater -n DisableKLHttps -t d -v 1 Explicitly set update task to use HTTP sources URLs, for example http://p00.upd.kaspersky.com. Full list of HTTP-enable sources can be found in <insecure_sites_list> parameter in http://dnl-05.geo.kaspersky.com/updates/upd/updcfg2.xml Download updates using update utility 4.0. More recent version of update utility uses https.

Hello @ArHu, Welcome! Which Windows OS version & build - in Windows Search - type WINVER - apen the app, post back the results? Which *options* in About protection through hardware virtualization in Kaspersky applications did you select to *disable* VBS? When ".....it doesn't work" happens -> what happens - what *errors* are displayed - take full-screen-screen-prints & post back, we need to see what (you) see please? Kaspersky Internet Security is Kaspersky's *old* software, it's been replaced by Kaspersky Standard, Kaspersky is offering a *free* upgrade: READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ Download is available here: https://www.kaspersky.com/downloads#update-product It's (yr) choice whether OR not to install / update a new version over the top OR do a clean install, IF doing a clean install - use Windows Add & Remove programs to remove Kaspersky Internet Security -> save LICENSE information only, when the uninstall is complete - shutdown the computer using SHUTDOWN, not Restart & power-on by pressing the power-button, login, download & install the new software - run a Database update followed by *another* shutdown & power-on of the computer - login & monitor for the original problem? IF it repeats log the issue with Kaspersky Customer Service (KCS): https://support.kaspersky.com/b2c#contacts, select Email, fill in the template as shown, provide a *detailed-history* *Do NOT use the AI-BOT to submit the incident* Please share the outcome with the Community when it's available? Thank you🙏 Flood🐳+🐋

Hallo @Retrolenk, ich teile @Longlifes Bedenken bezüglich der Datenbankupdates. Die 2010 wirst Du wohl nicht mehr aktiviert und in einen nutzbaren Zustand bekommen. Ich habe gerade die Update-Dateien der alten Versionen durchforstet. Letztmalig taucht XP bei der 2019 auf. Vielleicht kannst Du die Aktivierung damit versuchen, allerdings könnte der Code zu alt sein. Es werden zwei Downloads angeboten: - die 19.0.0.1088, dafür muss Deine CPU aber die SSE2-Befehlssätze unterstützen. - die 18.0.0.405, gibt es aber nicht auf Deutsch. Vielleicht geht ja Englisch? SSE2 wird nicht benötigt. KL product builds Theoretisch könnte die Version noch funktionieren, den letzten Patch gab es aber schon 2022.

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. 0 - Update completed successfully 1 - All files are up-to-date (No available updates) Result codes depending on OS type: Windows Linux(FreeBSD) Return code description -1 255 Command line parsing exception -2 254 Update Utility error (exception or another malfunction including incorrect command line arguments) -5 251 Update process failure (Not all components are updated, File does not exist on update source, Invalid file signature, Index file damaged, File is not valid XML structure or does not exist) or network error -6 250 Bases are not consistent after update -3 253 Fail (error code for other update process failures)

https://www.kaspersky.com.au/downloads#update-product Select Your product and download. KPremium: kaspersky4win202121.25.7.504en_46419.exe

hI, Kaspresky Standard, i noticed last few days problem with update. when i start it manually it says: "Update databases. Last update: not run" through Home screen: it starts and after it finishes "we recommend that you update databases and application modules." in reports it says that it has finished!? Kaspersy is green but with 1 warning "Databases are out of date" Windows security says the same. before few minutes i opened an email thorough outlook and word attach. kaspersky 15 sec later found trojan (kasp. couldn't delete it. i did it manualy) should i be worried and what to do about update? Thanks in advance.

Hello Kaspersky Support Team, I am writing to report a serious issue with frequent Blue Screens of Death (BSOD) that started occurring immediately after a recent update to my Kaspersky Plus software. I suspect there may be a compatibility issue with the latest version. Problem Description: The BSOD error is consistently IRQL_NOT_LESS_OR_EQUAL (a). This issue began on or around September 2nd, 2025, which coincides with when my Kaspersky Plus updated to version 21.22.7.466(a). The crashes primarily happen when I am running specific games. The issue is most severe and easily reproducible with the game Delta Force, but it also occurs with Honkai Impact 3 (BH3.exe). System & Software Information: Kaspersky Version: Kaspersky Plus 21.22.7.466(a) Operating System: Windows 11 Pro for Workstations OS Version: 25H2 OS Build: 26220.5770 Experience Pack: Windows Feature Experience Pack 1000.26100.240.0 Graphics Driver: NVIDIA Studio Driver 580.97 Technical Details from BSOD Dump Analysis: I have analyzed a memory dump file, and the findings point towards a potential driver conflict leading to stack corruption. The key points are: The crash occurs within the NT Kernel (ntkrnlmp.exe). The faulting function is nt!RtlpUnwindPrologue, which fails during a stack walk operation. The call stack indicates this stack walk was initiated by Event Tracing for Windows (ETW), likely for logging purposes. This pattern often suggests that a filter driver (such as those used by antivirus software) may have caused an unstable state, leading to a crash when the system tries to read the stack. Could you please investigate if there is a known issue with version 21.22.7.466(a) regarding game compatibility or conflicts with specific system components? Are there any suggested workarounds or diagnostic steps I should take? Minidumps are available and glad to share. Thank you for your time and assistance.

Und bei den Gründen schweigt sich KL, gegenüber mir zumindest, ziemlich aus. 🙃 Die 25er habe ich gleich bei Bekanntwerden manuell installiert, somit kann ich nichts dazu sagen, wie es mit dem Update aussieht. Edith meint noch: Den Patch a habe ich heute erhalten.

Ich habe die Plus-Version und WIN 11 und bisher auch kein automatisches Update auf die 21.25.7.504 bekommen. Hab es dann manuell gemacht.

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. Product: KSC 11 and more recent versions Consider the following problematic scenario: You use a caching proxy server to download updates for the KSC Server, for example, Squid. KSC is configured to download updates via https (default config). $up2date-1103-eka.log analysis KL uses the HTTP public key pinning mechanism to verify update server authenticity; a certificate used for authentication is self-signed by KL. A certificate revocation list is also implemented. More information about the certification revocation process is available here: https://learn.microsoft.com/en-us/archive/blogs/ieinternals/understanding-certificate-revocation-checks https://technet.microsoft.com/en-us/library/ee619754(WS.10).aspx A recent update of CRL was performed at the end of July 2023. CRL is available on this link: http://crl.kaspersky.com/cdp/KasperskyLabPublicServicesRootCertificationAuthority.crl Old CLR was valid till 23.7.2023 and is expired now. When KSC requests the CRL file, the proxy server sends back to KSC the cached version of it and the CRL verification fails. The details can be found in the $up2date-1103-eka.log to identify the issue precisely. 04:01:48.817 0x326c INF httpcli cert_revoke 0x70e2908 Got error: 0xa0010019 (http_client::eCrlHasExpired) 04:01:48.817 0x326c INF httpcli Req 0x70e2908 <- HttpsErrorOccurs: Revocation Error [0xa0010019 (http_client::eCrlHasExpired) 04:01:48.892 0x1d0c INF updater core: ========= Downloading primary index result TLS error ========= Troubleshooting steps To solve the problem, an administrator of the proxy server should turn off caching of the http://crl.kaspersky.com/cdp/KasperskyLabPublicServicesRootCertificationAuthority.crl file. It is recommended to turn off caching for all files downloaded from public update servers using this mask: *.kaspersky.com *.kaspersky-labs.com An alternative workaround: Set a server flag for KSC using the following commands: klscflag.exe -fset -pv klserver -s Updater -n DisableKLHttps -t d -v 1 Also, set a server flag for Update Agents (Distribution Points) that get updates from the Internet, if any: klscflag.exe -fset -pv klnagent -s Updater -n DisableKLHttps -t d -v 1 Explicitly set an update task to use HTTP sources for URLs, for example, http://p00.upd.kaspersky.com. The full list of HTTP-enabled sources can be found in the <insecure_sites_list> parameter at http://dnl-05.geo.kaspersky.com/updates/upd/updcfg2.xml

Olá equipa da Kaspersky e todos os usuários de quem gostamos muito da Kaspersky, Sou do tempo onde o Kaspersky quando apanhava algo, chiava como um porco! Muitos se lembrarão desse pormenor engraçado. Por primeira vez o suporte ao cliente não funcionou no meu ponto de vista, como devia. Tentei explicar da melhor forma possível tudo, compreendendo de ante mão o que o Kaspersky neste momento pode ou não fazer, sei disso. Vou explicar então da melhor forma possivel: Tenho o browser Brave 1.90 no meu laptop, que passei a usar mais devido ao problema do Chrome com uma IA descarregada no meu pc sem consentimento. Sempre que faço update ao meu Kaspersky, as vezes desinstalo de raiz, limpando tudo bem e instalo novamente, de seguida testo se tudo esta a funcionar bem usando o teste Eicar. E usando o teste tudo é detectado sem problemas, usando o browser da Brave. Adquiri recentemente o Brave Origin, que se encontra em estado Beta neste momento, e antes de o usar com alguma regularidade, faço testes, incluindo o Eicar. Mas no teste do Eicar o meu Kaspersky não detecta nada, simplesmente passa. O meu pensamento foi, se um virus de eicar passa, imagino o resto? Sei que na mesma o System Watcher vai olhar por mim, mas sempre é bom ele ficar barrado a primeira. Contactei o apoio no sentido de perceber o porque deste comportamento, e obtive a resposta que o Kaspersky não trabalha com esse browser. Eu entendi o que o tecnico quis dizer, mas no meu caso não estava a falar da extensão, sei perfeitamente que ela não funciona no Brave. Mas o filtro de detenção sim funciona, no Brave normal ele detecta tudo, menos no Brave Origin. Esse ticket foi fechado, apesar da minha insistência em explicar tudo bem e compreendendo de ante mão o que o Kasperksy pode ou não pode fazer. Numa segunda tentativa, um tecnico do apoio com o nome Fernando, compreendeu tudo bem e tentou ajudar-me. Deu-me os passos certos para realizar uma gravação de video, mais info detalhado do meu sistema, para ele me puder ajudar melhor. Fiz isso, gerando um video+info com 200mb e mandei para a Kaspersky. Mas o meu espanto foi que esse ticket tambem foi fechado sem me darem uma razão plausivel, sem me ajudarem em nada. Por primeira vez tive esta experiencia ruim do serviço de atendimento. O Fernando foi o unico que foi 5****+, e um outro de Daniel foi uma desgraça, mandou a mesma resposta duas vezes igual. Acho que a Kaspersky tem de rever melhor estas situações, pois vocês tem o melhor antivírus do mercado, quer em detenção, quer pela qualidade da equipa GReAT. E o suporte não esta a acompanhar essa qualidade. Já agora, se alguem souber a resposta do meu problema acima, gostaria ter alguma opinião sobre o assunto. Muito obrigado!

tengo kaspersky premium, la version 21.21.7.384a, y he visto que ha salido la 21.22.7.466, pero a mi no seme actualiza.. y no quiero actualizar manualmente, porque se rompen las extensiones de los navegadores y hay que desistalar entero kaspersky volver a instalar , se sabe cuando se lanza el auto update??