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I'm in Windows 11 Home, Kaspersky Internet Security, application version: 21.3.10.391 (m) For almost a week now, Discord app was stuck on eternal 'update failed, retrying' loop whenever you tried to start it up. I tried all possible fixes available only to realize it's not an issue with Discord itself but with Kaspersky. When I turn it off, Discord updates normally and is back up and running but then breaks again after some time and loading screen spinning indefinitely when Kaspersky is enabled again. It must've been one of the recent updates that fried it. Any ideas how to fix it? Would adding it to exemptions work? Discord seems to be installed directly in appdata but I can't seem to direct exclusion directory there. I've gone through my reports, there's no indicators or notifications that any part of Discord app has been quarantined or removed to do this.

Hi everyone, I have been using Kaspersky Password Manager on Android for several years without any issues. However, starting today, a pop-up notification appears every time I open the app. When I click the 'Let's update' button, it redirects me to the GetApps store, but there is no update button available to download the latest version. I have already tried uninstalling and reinstalling the app, but the problem persists. For context, I downloaded the app from GetApps (the Xiaomi app store). Could you please help me understand what this notification means and how to fix it? Thank you. P.S. the current version of Kaspersky Password Manager installed on my device as pic3

Hi all.... Just a moan about how shoddy Kaspersky web site is. Signing in via my main PC... Win 11 Pro 25H2 Fully patched... Using MS Edge .. latest version Dont know how it works in other countries... but our Bank cards have an expiry date... and the card I use to pay for Kaspersky expires on 04/26.... and my subscription expires on 26th Apr 2026.. So VERY tight... so I wanted to update it to avoid issues. Signed into "My Kaspersky" and went to update the payment method. 1. Going directly to change payment method, it allows you change details.. but the "Save" button is missing on the screen... so you cant actually update it. 2. If you go to "info" about the payment method first, and THEN go to change details... you DO get the "Save" button at the bottom. 3. So I made the changes... it went through the process with my bank (i.e. I had to authorise a payment of £0.0 via my bank app). 4. then it came back with a red box with a cross (suggesting it had failed) saying the payment method was already present... and when I looked at payment details, it still showed the card expiry date of 04/26. 5. So... just to be sure... I logged out of "My Kaspersky" and logged back in.. and sure enough, payment details now showed the correct/updated expiry date. So all in all... pretty bad experience..

Hi, When processing a function, this message appears. We noticed that the antivirus was updated to the latest version in the past few days. After exiting the antivirus, the function works normally. We would like to seek assistance on whether the antivirus needs to allow this link or if there is another way to handle it.

We are currently facing some issue in VPN performance. Some users may notice reduced speed, difficulty accessing certain locations, the app switching to Free mode instead of an active subscription, or short periods of service unavailability. Kaspersky working to resolve these issues as quickly as possible. To help ensure your VPN works correctly, please update the app to the latest version on your Windows. Via below link: https://files.kaspersky.com/download/INC000/018/009/136/65048e1d-c2eb-446a-8b33-822f1ea98917/ksec_win_global.exe

Hi all, Just an update for those using GetApps like me. I've received an update from Kaspersky Support. The issue with the app on GetApps has been resolved, and it is now available for download again. Have a great day, guys!

Hello @Zork, You're most welcome! We're delighted to read the first part of the issue is resolved! Well done! 21.3. is *up-to-date* for 21.3 but it's positively medieval, it *should* have been updated to the most current version 21.24 *automatically*, however, oftentimes, when installations go awry that may not happen - as would appear to be what's happened with (yr) Kaspersky software. 21.24 is Kaspersky's new generation software - (you'll) see many changes, it's much more than window-dressing, READ: About Kaspersky solutions & What's new in the latest version of the application remember (refer to the image below) -> in every Kaspersky GUI - a question-mark in the top-right-hand-corner (C) represents a link to HELP documentation AND 21.24 has a SEARCH field (D) -> for best results use simple-search-terms, for example fire will open the Window where the Firewall module can be accessed... Don't mess around with PS, batch-scripts or anything else - do as instructed, either download on top, at the end of that process run a Database update, then shutdown of the machine using SHUTDOWN, not Restart, power-on by pressing the power-button, login, monitor OR do a clean install, IF doing a clean install - save LICENSE information only, after installing the new software - run a Database update followed by a SHUTDOWN & power-on of the computer - login & monitor for the original problem? After the shutdown & bringing the machine back online - at some stage - we would expect seven days max -> a patch may be released to (yr) installation - if all things are progressing normally there should be a notification -> and the action/s (you) need to take -> normally a reboot to apply the patch - image - our installation on patch(a), after receiving notification of an *automatic-update*, a reboot/shutdown applied patch(b) Thank you🙏 Flood🐳+🐋

Hello @Sergi, Welcome! (your) topic is in Kaspersky Total Security section, which Kaspersky software *name* has been updated? Kaspersky Total Security is Kaspersky's *old* software, it's been replaced by Kaspersky Plus, Kaspersky is offering a *Free-like-for-like* upgrade: READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ Download is available here: https://www.kaspersky.com/downloads#update-product it's (yr) choice whether OR not to install / update a new version over the top OR do a clean install, IF doing a clean install - save LICENSE information only, after installing the new software - run a Database update followed by a shutdown & power-on of the computer - login & monitor for the original problem? IF it repeats log the issue with Kaspersky Customer Service (KCS): https://support.kaspersky.com/b2c#contacts, select Email, fill in the template as shown, provide a *detailed-history* *Do NOT use the AI-BOT to submit the incident* Please share the outcome with the Community when it's available? Thank you🙏 Flood🐳+🐋

Hello @Zork, Welcome! Absolutely positive - IF that's not happening with (your) installation something has gone amiss & needs to be managed manually to rectify & get back to *normal*: Hack - what do you mean? It's housekeeping. Disable Self-Defense in the Kaspersky product, then exit Kaspersky product and delete the files. Then shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the Start-button, login, check if the issue is resolved OR run the computer in SAFE-MODE & delete the files, then shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the Start-button, login, check if the issue is resolved? ALSO - which version of Kaspersky is *actually* installed? IF it's 21.3 it's outdated!! In Windows Taskbar *Hidden-icons*, rightclick the Kaspersky icon, select About? Kaspersky is up to 21.24 - which is what should be installed - IF (yr) software requires updating, use: https://www.kaspersky.com/downloads#update-product - it's (yr) choice whether OR not to install / update a new version over the top OR do a clean install, IF doing a clean install - save LICENSE information only, after installing the new software - run a Database update followed by a shutdown & power-on of the computer - login & monitor for the original problem? IF it repeats log the issue with Kaspersky Customer Service (KCS): https://support.kaspersky.com/b2c#contacts, select Email, fill in the template as shown, provide a *detailed-history* -> select (yr) Kaspersky software from the drop-down-list (A) *Do NOT use the AI-BOT to submit the incident* Please share the outcome with the Community when it's available? Thank you🙏 Flood🐳+🐋

After last update with Ai Sites start struggle to load. I mean now there need hit F5 button sometimes it helps sometimes not. Also, it happens with pages that hosted within my home network i host http:/ page with SQL engine on backend on my phone and access to it via Wi-Fi and it struggle to open (first open work then it stuck and i have to close and reopen browser (Edge used for not secured traffic and Firefox used via internet security app) or kill Kaspersky app to continue using it. Before app update my home-network page works seamlessly. PS: I would just leave feedback but i cannot find how do that in Kaspersky Premium app.

Hi @Flood and Flood's wife!! Thanks a ton for your answer! Indeed I have Kaspersky Plus on the main one We can't do an OS update due to several reasons. I guess there's not much we can do then ... Thank you! Have a nice day

We are currently performing technical maintenance that may temporarily affect VPN performance. Some users may notice reduced speed, difficulty accessing certain locations, the app switching to Free mode instead of an active subscription, or short periods of service unavailability. We’re already working to resolve these issues as quickly as possible. This applies to users of Kaspersky VPN Secure Connection, Kaspersky Plus, and Kaspersky Premium. To help ensure your VPN works correctly, please update the app to the latest version on all your devices. Via below link, you’ll find instructions on how to do this. https://support.kaspersky.com/faq/ksec-migration#missing-or-unavailable-vpn-locations

Hello @Zork, Welcome back! K. Internet Security has been replaced by Kaspersky Standard. Do ONE machine at a time. (IF this were our machine/our problem) -> given the mess it appears to be in with files not clearing & old versions not being automatically updated - which actually explains the oversized file problem - we would *uninstall* K. Internet Security using Windows ADD & REMOVE programs - don't do anything fancy, stick to the basics - save LICENSE information only - at the end of the *uninstall* REBOOT the machine with a SHUTDOWN -> Then use: https://www.kaspersky.com/downloads#update-product -> after installing the new software - run a Database update followed by a shutdown & power-on of the computer - login & monitor? Thank you🙏 Flood🐳+🐋

Im not sure if im misunderstanding this feature or if it's broken? I only want the VPN to work on a certain website, and when I go to Settings > Websites, add my domain there (example.com) and choose to enable VPN, visiting that website doesn't trigger the VPN to turn on at all. I have Kaspersky Plus (unlimited VPN). I have the latest update for Kaspersky VPN v21.24.8.522-2. Split Tunneling is OFF, so no conflictions there. Smart Protection is ON, however the main screen says I need to enable Windows location services and restart (it's disabled in my OS). Do I need to have the VPN connected all the time from the main screen (and it will only affect my website?), or how is this supposed to work exactly?

After the last windows 11 update both my Whatsapp and Roboforms do not work with the start menu. I can get them on web browser but not the way that I would like them to work. My RoboForm on the browser doesn't then offer me my passwords to login and can't be synced with my everywhere accounts on my laptop and phone. I have spent a few hours with the Technical people at RoboForm and they can't find a solution and suggest I contact Kaspersky to find what it wrong. For RoboForm I get the following message when trying to login . Cannot Log In: Cannot connect with background: Cannot connect to server: Connecting to online.roboform.com: Cannot switch to TLS mode: rc=-1 err=5 t=error:00000000:lib(0):func(0):reason(0)[0] I have tried to use trusted files etc but nothing seems to be working at the moment. For Whatsapp I get the following

Nach dem letzten Update werden Passwörter nicht mehr Automatisch ausgefüllt, hab alles versucht. Betriebssystem WIN 7 und FireFox. Wer kann helfen wo der Fehler liegt oder wird WIN 7 nicht mehr Unterstützt. Euer Wusl

Hello @sebgc, Welcome! Update to Kaspersky Plus - Kaspersky Total Security is Kaspersky's *old* software, it's been replaced by K+, Kaspersky is offering a *Free-like-for-like* upgrade: READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ Download is available here: https://www.kaspersky.com/downloads#update-product Thank you🙏 Flood🐳+🐋

This is honestly the worst update I’ve ever seen. The removal of essential features, such as the router feature, protocol selection, and dual VPN, has significantly reduced the functionality and flexibility that made this VPN worth using in the first place. On top of that, reducing the number of available servers and introducing a new data-processing agreement tied to PureVPN raises serious concerns for me. Please bring back the previous version or restore the features that were removed. The “new infrastructure” may meet internal standards, but from a user perspective, this update feels like a major downgrade. If this direction continues, you will likely lose long-time customers who relied on the tools and privacy options that you’ve now taken away.

Hello, @suel25, Update your program to the latest version: Kaspersky Plus

After the last windows 11 update both my Whatsapp and Roboforms do not work with the start menu. I can get them on web browser but not the way that I would like them to work. My RoboForm on the browser doesn't then offer me my passwords to login and can't be synced with my everywhere accounts on my laptop and phone. I have spent a few hours with the Technical people at RoboForm and they can't find a solution and suggest I contact Kaspersky to find what it wrong. For RoboForm I get the following message when trying to login . Cannot Log In: Cannot connect with background: Cannot connect to server: Connecting to online.roboform.com: Cannot switch to TLS mode: rc=-1 err=5 t=error:00000000:lib(0):func(0):reason(0)[0] I have tried to use trusted files etc but nothing seems to be working at the moment. For Whatsapp I get the following thank you for any help you can give me.

Hello. I had a Kaspersky VPN that was working perfectly. With the latest update, my NAT setting for online games was changed from "Moderate" to "Strict." I'm experiencing significant lag and increased ping in games. I also noticed that some important settings in the program settings have been removed. (Catapult Hydra and Wireguard options have been removed.) - (DNS configuration page has been removed.) I kindly ask you to fix these issues as soon as possible. I don't want to look for another VPN. Thanks

Kaspersky Update Utility 4.2

Hello, Sir and Lady Flood! Thank you very much for the timely reply and all the valuable infos. First of all: It's DONE, all is fine (*) - Solution as you layed out perfectly: - disable self-check, - close the app (works simply via try-icon-menu), this releases the file locks, - wipe the whole 'Report' folder. drive´s fill meter back to blue, NICE! (*) Status Quo: 2MB in 6 hours uptime ... will see in a day or two where this is going .. Housekeeping is how I found the file in the first place ;) Used 'Hack' neutrally in the sense of (having to) 'use a system in a non-intended-by-design way' (what "turning off an engine during flight" basically is ... ;)) Quite likeable actually, and so satisfying to see the fill meter snapping back ;) Thanks again for that! Current version is 21.3.10.391 and the app tells me everything is up to date. Is there a way to force an update from the GUI or would I need to download/run the newest installer-bootstrapper? Does 21.24 contain any essential updates (does it handle the Reports-files differently maybe?) or better protection, performance, etc. or just nice to have the latest GUI? Sure, 3-step solution see above. One more thing, if I may: Wondered if it's possible to write a batch or powershell script to automate that 3-step-procedure. Should not be possible I guess, since that's what any intruder will attempt to do. .. lets ask the robot: Note: Attempting to forcibly terminate antivirus software via script can interfere with system security and may trigger defensive actions by the software itself. The provided search results do not support or validate methods for disabling security software. Maybe not such a good idea ;) Thanks again, dear Floods, have a good day!

We use Endpoint Security Cloud and it seems like after every major update we have a handful of devices with the following messages: -Security application is installed but it is not running. -Security application is installed but real-time protection is disabled. Restarting the client does not help. The only fix seems to be manually removing Kaspersky and reinstalling, which can be time consuming. Is there a quicker repair fix for this?

Hello, I used Kaspersky Standard for many years without any issues. However, after a recent Kaspersky app update, it started causing BSODs right at startup. If I uninstall Kaspersky, everything goes back to normal and the PC boots correctly. I’ve already tried deleting and reinstalling drivers, and updating them, but nothing fixes it except completely removing Kaspersky. The WhoCrashed app says the problem is related to KLFLT.sys. I’m using Windows 11 on an AMD system. Has anyone else experienced this? If so, how did you fix it? Any help would be greatly appreciated.