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After last update with Ai Sites start struggle to load. I mean now there need hit F5 button sometimes it helps sometimes not. Also, it happens with pages that hosted within my home network i host http:/ page with SQL engine on backend on my phone and access to it via Wi-Fi and it struggle to open (first open work then it stuck and i have to close and reopen browser (Edge used for not secured traffic and Firefox used via internet security app) or kill Kaspersky app to continue using it. Before app update my home-network page works seamlessly. PS: I would just leave feedback but i cannot find how do that in Kaspersky Premium app.

We are currently performing technical maintenance that may temporarily affect VPN performance. Some users may notice reduced speed, difficulty accessing certain locations, the app switching to Free mode instead of an active subscription, or short periods of service unavailability. We’re already working to resolve these issues as quickly as possible. This applies to users of Kaspersky VPN Secure Connection, Kaspersky Plus, and Kaspersky Premium. To help ensure your VPN works correctly, please update the app to the latest version on all your devices. Via below link, you’ll find instructions on how to do this. https://support.kaspersky.com/faq/ksec-migration#missing-or-unavailable-vpn-locations

Hi, When processing a function, this message appears. We noticed that the antivirus was updated to the latest version in the past few days. After exiting the antivirus, the function works normally. We would like to seek assistance on whether the antivirus needs to allow this link or if there is another way to handle it.

This is honestly the worst update I’ve ever seen. The removal of essential features, such as the router feature, protocol selection, and dual VPN, has significantly reduced the functionality and flexibility that made this VPN worth using in the first place. On top of that, reducing the number of available servers and introducing a new data-processing agreement tied to PureVPN raises serious concerns for me. Please bring back the previous version or restore the features that were removed. The “new infrastructure” may meet internal standards, but from a user perspective, this update feels like a major downgrade. If this direction continues, you will likely lose long-time customers who relied on the tools and privacy options that you’ve now taken away.

We are currently facing some issue in VPN performance. Some users may notice reduced speed, difficulty accessing certain locations, the app switching to Free mode instead of an active subscription, or short periods of service unavailability. Kaspersky working to resolve these issues as quickly as possible. To help ensure your VPN works correctly, please update the app to the latest version on your Windows. Via below link: https://files.kaspersky.com/download/INC000/018/009/136/65048e1d-c2eb-446a-8b33-822f1ea98917/ksec_win_global.exe

Hello， 请告知卡巴斯基产品版本以及操作系统版本。 最新版本的产品是 21.24 ，如果不是，请下载安装最新版本的产品后重试：卡巴斯基产品最新版本下载：https://www.kaspersky.com.cn/downloads#update-product

@mrgnv, Thank you for the information! Confirm please - Version 25H2 OS BUILD 26200.7922 is *not* from Insider Release Preview Channel, that 26200.7922 has been commercially released? -> Select Start > Settings > Windows Update > Update history - find 26200.7922, post a full-screen-screen-print? Thank you🙏 Flood🐳+🐋

В GSI, файл Network_diagnostics - там будут пинги/трейсы до сайтов ЛК. У меня например вот так: Tracing route to eemea.activation-v2.geo.kaspersky.com [212.5.89.37] over a maximum of 30 hops: Trace complete. ---------------------------------------------------------------------------------------------------- The tracert command to Kaspersky Public update source result: Command: tracert dnl-00.geo.kaspersky.com Tracing route to dnl-00.geo.kaspersky.com [93.191.13.100] over a maximum of 30 hops: Trace complete. Можете сравнить со своим, ну и у пострадавших запросить первые два сегмента GSI- думаю под "персональные данные" не попадет, судя по адресам - там точность +/- провайдер.

Nach dem letzten Update werden Passwörter nicht mehr Automatisch ausgefüllt, hab alles versucht. Betriebssystem WIN 7 und FireFox. Wer kann helfen wo der Fehler liegt oder wird WIN 7 nicht mehr Unterstützt. Euer Wusl

Hello. I had a Kaspersky VPN that was working perfectly. With the latest update, my NAT setting for online games was changed from "Moderate" to "Strict." I'm experiencing significant lag and increased ping in games. I also noticed that some important settings in the program settings have been removed. (Catapult Hydra and Wireguard options have been removed.) - (DNS configuration page has been removed.) I kindly ask you to fix these issues as soon as possible. I don't want to look for another VPN. Thanks

Windows update 24 february 2026 : https://support.microsoft.com/en-us/topic/february-24-2026-kb5077241-os-builds-26200-7922-and-26100-7922-preview-b8cc7bc8-d640-4f18-9437-3ee59298b970

Hello, 请把卡巴斯基产品更新到最新版本 21.24 后查看问题是否得到解决：https://www.kaspersky.com.cn/downloads#update-product

Kaspersky Update Utility 4.2

@skymisty01 Welcome on the Kaspersky Forum. Kaspersky version 21.3 is outdated , you can update for free to the latest version 21.24

Patch "A" voor Kaspersky MR24 wordt momenteel uitgerold. De automatische update wordt geleidelijk aan vrijgegeven.

We use Endpoint Security Cloud and it seems like after every major update we have a handful of devices with the following messages: -Security application is installed but it is not running. -Security application is installed but real-time protection is disabled. Restarting the client does not help. The only fix seems to be manually removing Kaspersky and reinstalling, which can be time consuming. Is there a quicker repair fix for this?

I live in Egypt and I like Kaspersky because it's very strong in terms of protection. I'm wondering if it's available for download in Egypt. My second question is, does it update automatically in the background, or do I have to update it manually from your official website?

Moin. Es geht hier nur um Android Geräte. Bei aktualisieren werden nur irgendwelche "Stores" angeboten, wo man erst wieder ein Konto einrichten muss. Ich möchte einfach einen direkten Link zu der aktuellen APK dirket bei Kaspersky haben, warum gibt es das nicht? Jedesmal wenn ein Update benachrichtigt wird, muss erst mit Browser ins Internet und dann bis zu den APK durcharbeiten, warum so kompliziert? Weis da jemand mehr? Gruß

Добрый день! Столкнулся с подобной проблемой, отсутствует файл /index/umeta.xml при обновлении. Само обновление происходит с сервера обновления, на который я установил Kaspersky Update Utility В какой пакет обновлений входит данный файл? Я перебрал несколько вариантов, но ни к чему не пришёл Выбраны следующие пакеты обновлений: Данные пакеты соответствуют версиям KES и сервера администрирования В расширенных настройках активировано "загружать программные модули" и "загружать дифференцированные обновления" Загружать локализации: ru

Just to piggyback on here I use the android kaspersky premium app that has the vpn built in and it was forced to update today seemingly a few hours ago and its stopped certain parts of apps loading properly, cant share images from gallery or paste them into discord. Cant access duckduckgo. Couldnt load anything inside google play store or samsung store with the vpn on. Couldnt load grok inside x app until i changed dns to one.one.one.one. Not sure what youve changed but it seems to have caused me a great deal of problems on a product that was working perfectly.

Ich werde heute Abend einen Screenshot von meinem Profil nachreichen, sobald ich wieder daheim bin. Ich bin mir nicht ganz sicher, aber möglicherweise besteht dieses Problem seit dem automatischen Update von v21.23 auf v21.24, denn vor der Version 21.24 sind mir in der Rubrik Datenleck-Überprüfung keine Ungereimtheiten aufgefallen.

Dear Kaspersky Technical Support Team, I am currently using Kaspersky Endpoint Security (KES) to manage our server environment. Recently, I observed some unexpected behavior while executing a local PowerShell script (test.ps1) on one of our managed hosts. I would like to clarify how KES handles local scripts and verify some network activity. 1. Automated Script Execution in Remote/Sandbox Environments When a local PowerShell script is executed, does Kaspersky Endpoint Security (via KSN or Advanced Threat Prevention) upload the script or its metadata to Kaspersky’s cloud infrastructure for analysis? Specifically, if the script contains network-outbound logic (e.g., API calls via Invoke-RestMethod), is it possible that the script is being executed or "detonated" within a Kaspersky sandbox environment, causing the API calls to originate from a non-local IP address? 2. IP Address Verification During our security audit, we detected outbound connections to the following IP address: IP Address: 79.104.209.194 Port: 443 / 13111 Could you please confirm if this IP belongs to the Kaspersky Security Network (KSN) or any official Kaspersky update/analysis servers? We need to verify if this is legitimate traffic or an unauthorized lateral movement attempt. 3. Context of the Issue We received automated alerts from our internal API (triggered by the script) that originated from an unrecognized environment. We suspect that KES might be performing a "Cloud Sandbox" analysis which triggered the script's logic externally. I look forward to your technical clarification on these points to help us refine our security policies.

Please tell us if vpn will work in russia or not? I bought this vpn in abroad not in Russia 4 years ago and renewing it every year. Since Tuesday, it has stopped working after policy update. So this vpn will ever work or not. Refund money then. Russian version of kaspersky vpn is completely useless because WhatsApp, instagram, YouTube, dont work with that vpn. So whats the point of buying that vpn if nothing gets unblocked. I renewed this vpn in august last year and now its too late to ask apple for refund. So better kaspersky refunds money directly . atleast , tell us clearly if this vpn will ever work or not ?? since everything is blocked in russia , without vpn , its not possible to survive and talk to family. Your russian version of vpn is useless because it unblocks nothing. Reply asap

Since yesterday, my vpn is not working after policy update. Vpn gets connected but doesn’t open anything. Without vpn , its so hard to use WhatsApp and to call family abroad. Emailed Kaspersky many times , even called them today but nothing so far. Please fix this problem. Its so hard to survive without vpn these days.

After the latest Kaspersky VPN update, the service has become practically unusable for anyone who needs accurate manual location selection. Here is a concrete example: I manually select Taiwan as the VPN location whatismyipaddress.com identifies the IP as Pakistan ipinfo.io identifies the same IP as Taiwan Other services sometimes identify it as Germany This is not about “hiding my real location” — that part works fine and is obvious to everyone using a VPN. The real issue is that manual location selection no longer corresponds to a consistent or reliable IP geolocation. In practice, this means: different websites see me as being in different countries at the same time services that rely on strict geolocation either block access or behave unpredictably the selected country becomes more of a label than an actual location Support responded with a generic explanation of how VPNs hide real locations, which completely misses the point. What users actually need to know is: are these locations virtual locations? does Kaspersky VPN still guarantee country-accurate IP addresses when a user manually selects a country? If the answer is “no”, that should be stated clearly in the UI and documentation. At this point, the unfortunate conclusion is that Kaspersky VPN has significantly degraded after the update, while the Kaspersky Antivirus product remains excellent and reliable. I’m posting this here not to complain for the sake of complaining, but to get a clear technical explanation and hopefully prevent other users from wasting time troubleshooting something that is actually a design decision.