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Almost a year later, so I asked for an update: "Regarding the issue with Split Tunneling, this is still being analyzed by our technical team. We will update your incident as soon as we have more information."

Hi everyone, I have been using Kaspersky Password Manager on Android for several years without any issues. However, starting today, a pop-up notification appears every time I open the app. When I click the 'Let's update' button, it redirects me to the GetApps store, but there is no update button available to download the latest version. I have already tried uninstalling and reinstalling the app, but the problem persists. For context, I downloaded the app from GetApps (the Xiaomi app store). Could you please help me understand what this notification means and how to fix it? Thank you. P.S. the current version of Kaspersky Password Manager installed on my device as pic3

Hello @ArHu, Welcome! Which Windows OS version & build - in Windows Search - type WINVER - apen the app, post back the results? Which *options* in About protection through hardware virtualization in Kaspersky applications did you select to *disable* VBS? When ".....it doesn't work" happens -> what happens - what *errors* are displayed - take full-screen-screen-prints & post back, we need to see what (you) see please? Kaspersky Internet Security is Kaspersky's *old* software, it's been replaced by Kaspersky Standard, Kaspersky is offering a *free* upgrade: READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ Download is available here: https://www.kaspersky.com/downloads#update-product It's (yr) choice whether OR not to install / update a new version over the top OR do a clean install, IF doing a clean install - use Windows Add & Remove programs to remove Kaspersky Internet Security -> save LICENSE information only, when the uninstall is complete - shutdown the computer using SHUTDOWN, not Restart & power-on by pressing the power-button, login, download & install the new software - run a Database update followed by *another* shutdown & power-on of the computer - login & monitor for the original problem? IF it repeats log the issue with Kaspersky Customer Service (KCS): https://support.kaspersky.com/b2c#contacts, select Email, fill in the template as shown, provide a *detailed-history* *Do NOT use the AI-BOT to submit the incident* Please share the outcome with the Community when it's available? Thank you🙏 Flood🐳+🐋

Hi, When processing a function, this message appears. We noticed that the antivirus was updated to the latest version in the past few days. After exiting the antivirus, the function works normally. We would like to seek assistance on whether the antivirus needs to allow this link or if there is another way to handle it.

We are currently facing some issue in VPN performance. Some users may notice reduced speed, difficulty accessing certain locations, the app switching to Free mode instead of an active subscription, or short periods of service unavailability. Kaspersky working to resolve these issues as quickly as possible. To help ensure your VPN works correctly, please update the app to the latest version on your Windows. Via below link: https://files.kaspersky.com/download/INC000/018/009/136/65048e1d-c2eb-446a-8b33-822f1ea98917/ksec_win_global.exe

@tistou77 Here is the latest update :

Hello @ArHu, Thank you for the information! When WINVER is run from Windows Search - what does it show - the *full-version-and-build* is required? Kaspersky Total Security (KTS) is Kaspersky's *old* software, it's been replaced by Kaspersky Plus, Kaspersky is offering a *Free-like-for-like* upgrade: READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ Download is available here: https://www.kaspersky.com/downloads#update-product - *follow the directions in our first reply* Which VERSION of Kaspersky software is *installed* - on the Windows Taskbar *Hidden-icons*, right-click the Kaspersky icon, post back *ALL* of the information shown please? Where in (your) Windows 11 installation is it showing that VBS is enabled - post an IMAGE of the problem please OR contact Kaspersky Customer Service, follow the directions above with the correct template for (your) Kaspersky software. Is CORE_ISOLATION ON or OFF? Is Memory Integrity ON or OFF? In Windows *Features* have the following been UNCHECKED: Virtual Machine Platform Windows Hypervisor Platform Microsoft Defender Application Guard Hyper-V Thank you🙏 Flood🐳+🐋

Hi all.... Just a moan about how shoddy Kaspersky web site is. Signing in via my main PC... Win 11 Pro 25H2 Fully patched... Using MS Edge .. latest version Dont know how it works in other countries... but our Bank cards have an expiry date... and the card I use to pay for Kaspersky expires on 04/26.... and my subscription expires on 26th Apr 2026.. So VERY tight... so I wanted to update it to avoid issues. Signed into "My Kaspersky" and went to update the payment method. 1. Going directly to change payment method, it allows you change details.. but the "Save" button is missing on the screen... so you cant actually update it. 2. If you go to "info" about the payment method first, and THEN go to change details... you DO get the "Save" button at the bottom. 3. So I made the changes... it went through the process with my bank (i.e. I had to authorise a payment of £0.0 via my bank app). 4. then it came back with a red box with a cross (suggesting it had failed) saying the payment method was already present... and when I looked at payment details, it still showed the card expiry date of 04/26. 5. So... just to be sure... I logged out of "My Kaspersky" and logged back in.. and sure enough, payment details now showed the correct/updated expiry date. So all in all... pretty bad experience..

Hello @AndyTampa & @K0908, Welcome & welcome back! Also, post ban -> the reason Kaspersky subscribers could still use Kaspersky's VPN was bc the provider was Pango & Pango are offshore to the US. Because Kaspersky has recently transitioned to a *new* VPN provider (from Pango to PureVPN)- it's necessary to *accept* the TOS for the VPN to work according to PureVPN's requirements. There's no US support available (since the ban mid 2024), it's necessary to make requests via the Global Kaspersky Customer Service (KSC) portal: https://support.kaspersky.com/b2c/global#contacts, select EMAIL, fill in the template - provide as much detail / history as possible. *Do NOT use the AI/BOT to submit the case!*; after submitting the requesting (you'll) receive an automated-email-reply with a incident-reference-number - the INC is prefixed with INC0000 - then - normally within 5 business days - a Kaspersky *human* will follow-up, also by email, continue to engage with KSC until the issue/s are resolved. VERY IMPORTANT: Do NOT submit the case as Kaspersky PLUS bc that's not supported in the US, use Kaspersky VPN Secure Connection for Windows template. IF after 5days you've not had a response from a Kaspersky human, please send the incident-reference to us in a private-message. Kaspersky Free VPN has been discontinued in almost *all* countries it was distributed to across the globe. On this page: https://www.kaspersky.com/downloads#update-product - there's an option to install a Free Trial of Kaspersky VPN Secure Connection - would that help temporarily @K0908 - while you get things sorted out? *Finally* IF *any* Kaspersky support staff tell you Kaspersky VPN is NOT supported in the US - tell them to: (1) get trained & (2) ask for the case to be escalated to their manager -> the reason Kaspersky uses offshore-VPN-providers is to be able to provide services to markets such as the US. Thank you🙏 Flood🐳+🐋

After last update with Ai Sites start struggle to load. I mean now there need hit F5 button sometimes it helps sometimes not. Also, it happens with pages that hosted within my home network i host http:/ page with SQL engine on backend on my phone and access to it via Wi-Fi and it struggle to open (first open work then it stuck and i have to close and reopen browser (Edge used for not secured traffic and Firefox used via internet security app) or kill Kaspersky app to continue using it. Before app update my home-network page works seamlessly. PS: I would just leave feedback but i cannot find how do that in Kaspersky Premium app.

We are currently performing technical maintenance that may temporarily affect VPN performance. Some users may notice reduced speed, difficulty accessing certain locations, the app switching to Free mode instead of an active subscription, or short periods of service unavailability. We’re already working to resolve these issues as quickly as possible. This applies to users of Kaspersky VPN Secure Connection, Kaspersky Plus, and Kaspersky Premium. To help ensure your VPN works correctly, please update the app to the latest version on all your devices. Via below link, you’ll find instructions on how to do this. https://support.kaspersky.com/faq/ksec-migration#missing-or-unavailable-vpn-locations

Hello @AndyTampa, welcome. There has been an update to the VPN. To use the new version, you must accept the revised terms of service. Have you reconnected your VPN to your ‘My Kaspersky’ account (your screenshot #2 ‘I have a subscription’)?

I'm in Windows 11 Home, Kaspersky Internet Security, application version: 21.3.10.391 (m) For almost a week now, Discord app was stuck on eternal 'update failed, retrying' loop whenever you tried to start it up. I tried all possible fixes available only to realize it's not an issue with Discord itself but with Kaspersky. When I turn it off, Discord updates normally and is back up and running but then breaks again after some time and loading screen spinning indefinitely when Kaspersky is enabled again. It must've been one of the recent updates that fried it. Any ideas how to fix it? Would adding it to exemptions work? Discord seems to be installed directly in appdata but I can't seem to direct exclusion directory there. I've gone through my reports, there's no indicators or notifications that any part of Discord app has been quarantined or removed to do this.

Hello @Zork, You're most welcome! We're delighted to read the first part of the issue is resolved! Well done! 21.3. is *up-to-date* for 21.3 but it's positively medieval, it *should* have been updated to the most current version 21.24 *automatically*, however, oftentimes, when installations go awry that may not happen - as would appear to be what's happened with (yr) Kaspersky software. 21.24 is Kaspersky's new generation software - (you'll) see many changes, it's much more than window-dressing, READ: About Kaspersky solutions & What's new in the latest version of the application remember (refer to the image below) -> in every Kaspersky GUI - a question-mark in the top-right-hand-corner (C) represents a link to HELP documentation AND 21.24 has a SEARCH field (D) -> for best results use simple-search-terms, for example fire will open the Window where the Firewall module can be accessed... Don't mess around with PS, batch-scripts or anything else - do as instructed, either download on top, at the end of that process run a Database update, then shutdown of the machine using SHUTDOWN, not Restart, power-on by pressing the power-button, login, monitor OR do a clean install, IF doing a clean install - save LICENSE information only, after installing the new software - run a Database update followed by a SHUTDOWN & power-on of the computer - login & monitor for the original problem? After the shutdown & bringing the machine back online - at some stage - we would expect seven days max -> a patch may be released to (yr) installation - if all things are progressing normally there should be a notification -> and the action/s (you) need to take -> normally a reboot to apply the patch - image - our installation on patch(a), after receiving notification of an *automatic-update*, a reboot/shutdown applied patch(b) Thank you🙏 Flood🐳+🐋

Nach dem letzten Update werden Passwörter nicht mehr Automatisch ausgefüllt, hab alles versucht. Betriebssystem WIN 7 und FireFox. Wer kann helfen wo der Fehler liegt oder wird WIN 7 nicht mehr Unterstützt. Euer Wusl

Hello @Sergi, Welcome! (your) topic is in Kaspersky Total Security section, which Kaspersky software *name* has been updated? Kaspersky Total Security is Kaspersky's *old* software, it's been replaced by Kaspersky Plus, Kaspersky is offering a *Free-like-for-like* upgrade: READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ Download is available here: https://www.kaspersky.com/downloads#update-product it's (yr) choice whether OR not to install / update a new version over the top OR do a clean install, IF doing a clean install - save LICENSE information only, after installing the new software - run a Database update followed by a shutdown & power-on of the computer - login & monitor for the original problem? IF it repeats log the issue with Kaspersky Customer Service (KCS): https://support.kaspersky.com/b2c#contacts, select Email, fill in the template as shown, provide a *detailed-history* *Do NOT use the AI-BOT to submit the incident* Please share the outcome with the Community when it's available? Thank you🙏 Flood🐳+🐋

Hello @Zork, Welcome! Absolutely positive - IF that's not happening with (your) installation something has gone amiss & needs to be managed manually to rectify & get back to *normal*: Hack - what do you mean? It's housekeeping. Disable Self-Defense in the Kaspersky product, then exit Kaspersky product and delete the files. Then shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the Start-button, login, check if the issue is resolved OR run the computer in SAFE-MODE & delete the files, then shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the Start-button, login, check if the issue is resolved? ALSO - which version of Kaspersky is *actually* installed? IF it's 21.3 it's outdated!! In Windows Taskbar *Hidden-icons*, rightclick the Kaspersky icon, select About? Kaspersky is up to 21.24 - which is what should be installed - IF (yr) software requires updating, use: https://www.kaspersky.com/downloads#update-product - it's (yr) choice whether OR not to install / update a new version over the top OR do a clean install, IF doing a clean install - save LICENSE information only, after installing the new software - run a Database update followed by a shutdown & power-on of the computer - login & monitor for the original problem? IF it repeats log the issue with Kaspersky Customer Service (KCS): https://support.kaspersky.com/b2c#contacts, select Email, fill in the template as shown, provide a *detailed-history* -> select (yr) Kaspersky software from the drop-down-list (A) *Do NOT use the AI-BOT to submit the incident* Please share the outcome with the Community when it's available? Thank you🙏 Flood🐳+🐋

Hi all, Just an update for those using GetApps like me. I've received an update from Kaspersky Support. The issue with the app on GetApps has been resolved, and it is now available for download again. Have a great day, guys!

This is honestly the worst update I’ve ever seen. The removal of essential features, such as the router feature, protocol selection, and dual VPN, has significantly reduced the functionality and flexibility that made this VPN worth using in the first place. On top of that, reducing the number of available servers and introducing a new data-processing agreement tied to PureVPN raises serious concerns for me. Please bring back the previous version or restore the features that were removed. The “new infrastructure” may meet internal standards, but from a user perspective, this update feels like a major downgrade. If this direction continues, you will likely lose long-time customers who relied on the tools and privacy options that you’ve now taken away.

Hello. I had a Kaspersky VPN that was working perfectly. With the latest update, my NAT setting for online games was changed from "Moderate" to "Strict." I'm experiencing significant lag and increased ping in games. I also noticed that some important settings in the program settings have been removed. (Catapult Hydra and Wireguard options have been removed.) - (DNS configuration page has been removed.) I kindly ask you to fix these issues as soon as possible. I don't want to look for another VPN. Thanks

Kaspersky Update Utility 4.2

Hello @Zork, Welcome back! K. Internet Security has been replaced by Kaspersky Standard. Do ONE machine at a time. (IF this were our machine/our problem) -> given the mess it appears to be in with files not clearing & old versions not being automatically updated - which actually explains the oversized file problem - we would *uninstall* K. Internet Security using Windows ADD & REMOVE programs - don't do anything fancy, stick to the basics - save LICENSE information only - at the end of the *uninstall* REBOOT the machine with a SHUTDOWN -> Then use: https://www.kaspersky.com/downloads#update-product -> after installing the new software - run a Database update followed by a shutdown & power-on of the computer - login & monitor? Thank you🙏 Flood🐳+🐋

We use Endpoint Security Cloud and it seems like after every major update we have a handful of devices with the following messages: -Security application is installed but it is not running. -Security application is installed but real-time protection is disabled. Restarting the client does not help. The only fix seems to be manually removing Kaspersky and reinstalling, which can be time consuming. Is there a quicker repair fix for this?

I live in Egypt and I like Kaspersky because it's very strong in terms of protection. I'm wondering if it's available for download in Egypt. My second question is, does it update automatically in the background, or do I have to update it manually from your official website?

Hello @sebgc, Welcome! Update to Kaspersky Plus - Kaspersky Total Security is Kaspersky's *old* software, it's been replaced by K+, Kaspersky is offering a *Free-like-for-like* upgrade: READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ Download is available here: https://www.kaspersky.com/downloads#update-product Thank you🙏 Flood🐳+🐋