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I have this computer recently installed windows 10, however I can't update it because it won't go any further than 0% or 8%, it gets stuck and there's nothing I can do. Please help my, I've trying to get technical support but I can't see where to get it.. Thank you in advance!

@Flood and Flood's wife Thank you for providing all the necessary details. So right now I am trying to contact customer service support from this page - I selected Email and as mentioned above in the template - it shows me options but I am not sure where do I write them email to turnoff auto-renewal on my account. Update: I found the details. Let me write them back and yes, I think I might need assistance in merging both subscription on my account (Once I bought the new subscription).

If the antivirus reports that the databases are up to date despite the progress bar stopping at 0% or 8%, then it would be useful to verify exactly which database version is installed. Could you please check the following? 1. Right-click the Kaspersky icon in the Windows notification area (system tray). 2. Select **About**. 3. Please post: - the exact KSOS version (for example, 21.26.x.x), - the antivirus database release date/version shown in the About window. Also, please let us know: - Does the update always stop at exactly 0% or 8%, or does it vary? - After it stops, does it display any error message or error code? - Is this a desktop PC or a laptop? - Have you already tried adding the GEO update server (`http://dnl-01.geo.kaspersky.com/`) as suggested above, and if so, did it make any difference? These details will help determine whether this is only a progress display issue or whether the updater is actually failing.

A new version is downloaded automatically through data update search. I don't know why but in my long experience, I've been getting a frustration when It comes to face this reported unknow problem regarding scans not being registered or saved upon finished many times before. In my last threat I've really thought by uninstalling old Kaspersky Internet Security components brought along years before were causing the cullprit. I've thought wrong again. Tonight another version is being prepared to be downloaded after running automatic data bank update, making my bug free Kaspersky Standard 21.24.8.522(b) that have been working fine for 3 months and not demonstrating the bug I've being tormented in the previous versions untill Kaspersky Standard 21.25.7.504(a) came along. The annoying bug is brought back, forcing me to manually uninstall once more this year, download the executable through My Kaspersky, install back and pass another hour testing If scans are being registered or saved upon finished and check If this bug have been resolved which so far It have.🙏 So I leave this unfortunate letter regarding these automated converting mecanism when new Kaspersky Standard versions are ready to replace the current version which can leave or generate unknow or existing problems. I can't even tell If this is an issue with the A.I. implementation or a human error but It bothers me alot to remove my protection and install all back to ficando this unbelivable problem. Another line of thought but how can I keep all the registration in the report segment from previous antivirus versions when I completely uninstall and fresh install the same Live se on the same device? I'm also hope in future version in another next 3 months does not desengage this bizarr behavior.

Also, in Update setting,s You can try to add this server: http://dnl-01.geo.kaspersky.com/ Para esto, en el menú vertical de la izquierda, ve a Seguridad -> Actualización de la base de datos antivirus, pulsa en la rueda dentada -> Seleccionar orígenes de las actualizaciones: Pulsa en Añadir, y luego copia/pega la dirección del servidor GEO1 como se muestra en la captura anterior, luego Seleccionar: Seleccionar la nueva entrada del servidor, y pulsa Arriba: Y luego pulsa Aceptar (abajo) -> Guardar. Vuelve hacia a atrás y pulsa manualmente en Actualizar. ¿Por casualidad tu sistema es portátil? Ya que en modo batería Kaspersky pospondrá las actualizaciones de antivirus, para evitar esto, tendrás que desmarcar la casilla Ahorro de batería: Saludos.

Well that solution didn't workout. It still gets stuck a 0% or 8%. However, It says that the antivirus is updated, but I don't know how to check the version of the update and compare it to a oficial release so I know I have the latest version of the updates.

Hallo Zusammen, für diejenigen, die Kaspersky Secure Mail-Gateway oder eine der anderen genannten Lösungen im Einsatz haben: OpenSSL library update Over the next few days, the OpenSSL library, which is used in our email and web traffic protection solutions, will be updated to a new version. For the changes to take effect, a reboot will be required: you will see a notification in the application web interface. Traffic processing will be interrupted only during the server reboot. Please restart the cluster nodes one at a time. The update will affect the following applications: — Kaspersky Secure Mail Gateway 2.0 — Kaspersky Secure Mail Gateway 2.0 MR1 — Kaspersky Secure Mail Gateway 2.1 — Kaspersky Secure Mail Gateway 2.1.1 — Kaspersky Secure Mail Gateway 3.0 — Kaspersky Secure Mail Gateway 3.1 — Kaspersky Web Traffic Security 6.1 — Kaspersky Web Traffic Security 6.2 — Kaspersky Security for Linux Mail Server 10 Viele Grüße Alex

Habe mal eine Frage zur PC-Optimierungsfunktion. Können wirklich alle "nicht verwendeten Systemdateien" bedenkenlos gelöscht werden (siehe Screenshot)? Insbesondere bei den Punkten: *Windows Update-Protokolle* *Windows\Installer-Ordner* *Microsoft Windows-Protokolldateien* *Temporäre Dateien von Microsoft Installer* bin ich mir irgendwie nicht ganz sicher. Ich frage deshalb, weil ich vor einiger Zeit alle nicht verwendeten Systemdateien mit Kaspersky gelöscht hatte und kurz darauf Windows in der Eingabeaufforderung mit dem Befehl "Dism /Online /Cleanup-Image /RestoreHealth" auf etwaige Fehler überprüfen bzw. korrigieren wollte. Dies schlug jedoch mit folgender Fehlermeldung fehl: "Fehler: 0x800f081f Die Quelldateien wurden nicht gefunden. Geben Sie mit der Option „Quelle“ den Ort der Dateien an, die zum Wiederherstellen des Features erforderlich sind. Weitere Informationen zum Angeben eines Quellorts finden Sie unter „http://go.microsoft.com/fwlink/?LinkId=243077“. Die DISM-Protokolldatei befindet sich unter „C:\Windows\Logs\DISM\dism.log“." Bezüglich dieser Fehlermeldung hatte ich Kaspersky in Verdacht, dass eben jene Quelldateien im Rahmen der PC-Optimierung gelöscht wurden (siehe oben). Kann das sein oder hat Kaspersky nichts damit zu tun? Um den DISM-Befehl wieder zum Laufen zu bringen, musste ich ein Inplace-Upgrade von Windows durchführen. Seitdem habe ich die "PC-Optimierung" nicht mehr durchgeführt. Des Weiteren würde mich mal interessieren, ob zusätzlich alle gefundenen "Windows-Registrierungsprobleme" bedenkenlos gelöscht werden können. Diese treten seltsamerweise immer wieder auf und es sind immer dieselben nichtssagenden Probleme (siehe Screenshot). Was die Registrierungsprobleme anbelangt, habe ich schon lange den Verdacht, dass deren Bereinigung rein gar nichts bringt und es sich nur um Augenwischerei handelt, zumal sich Kaspersky mit Einzelheiten zu den Registrierungsproblemen seit Jahren bedeckt hält. Was mich allerdings an der PC-Optimierungsfunktion jedoch stört, ist die Tatsache, dass Kaspersky so tut, als würde der PC dadurch "schneller" werden, was wohl Quatsch sein dürfte. Was haben bitteschön nicht benutzte temporäre Dateien mit der PC-Leistung zu tun? Davon abgesehen finde ich die Funktion aber dennoch brauchbar, da sich der PC mit nur wenigen Mausklicks bereinigen lässt und man wieder etwas mehr Speicherplatz zur Verfügung hat (sofern man die Datenträgerbereinigung von Windows dafür nicht nutzt).

Hello, I am the webmaster of https://cayecaulkercasita.com. The website was compromised in the past, but it has since been fully cleaned, secured, and restored. We believe Kaspersky is still classifying the domain as Phishing/Dangerous based on the old compromise. I attempted to submit the domain for reanalysis using the Kaspersky Threat Intelligence Portal, but every attempt fails with the message: "Failed to send object for reanalysis." I have tried using different browsers (Chrome and Safari), but the result is always the same. Could someone please: Advise why the reanalysis request cannot be submitted. Review the domain manually if possible. Update its reputation if no current phishing or malicious content is found. Domain: https://cayecaulkercasita.com Thank you for your assistance.

Of course not. For instance, I've seen reports in some places regarding incompatibilities between version 21.26 and certain online games. In fact, I just experienced a BSOD because of Kaspersky. Since the software operates with such high privileges, it warrants closer scrutiny, yet its update release notes remain almost completely opaque.

hi there , i own windows 10 and 11 pc , dell precision tower 5810,sapphire nitro rx580 , i need compatible kaspersky rescue disk iso cause the one provided default by kaspersky is not working well and does not detect network nor update data bases , i wish websire moderators to care about my request and provide me with suitable trustable replies even from free developers , thanks a lot in advance .

Hallo zusammen, ich habe es endlich geschafft, per APK-Datei Kaspersky auf mein Android-Tablet zu installieren. Die Möglichkeiten, diese über Stores herunterzuladen, gingen ja nicht, da hätte ich mich erst registrieren müssen. Wie ich nun festgestellt habe, sind unter „Sicheres Browsen“ nur der Google Chrome, Firefox und der Yandex-Browser aufgeführt. Der Microsoft Edge fehlt. Kommt der noch irgendwann? Noch eine Frage zum Update, da ich ja das über die APK-Datei installiert habe, würden da auch Versionsupdates automatisch heruntergeladen? Gruß Kurt

@Abilio Bernardo Caldas hello We're going to add support for MS SQL 2025 in KSC 15.1 update 3. The release is expected at the end of autumn 2026

after Kaspersky updated its module, the database update stopped working give me " not run " status i tried several ways like disabling game mode , disable proxy and nothing works

Hello, we have encountered a situation where some Kaspersky Endpoint Security clients on certain users' PCs running version 11.0.1.xxxxx( 11.0.1.15919 and 11.0.1.90) are unable to perform software updates or database updates to the latest version, whereas KES version 11.0.0.6699 (an older version) with certain Kaspersky Network Agent versions like 10.5.1871 and 10.0.1131, can update without a hitch. We have comb through the update logs and audit logs from KES. For user PCs that failed to run the update task, all update entries end with "No updates available," while for the versions that ran successfully the update entries have "Completed" status. The Kaspersky Security Center (KSC) being used is 11.0.0.1131( is this too outdated ?) . KSC is installed on Windows Server 2012 R2. The license details installed on KSC are "Kaspersky Next EDR Foundations South-East Asia Edition. 100-149 Users, 1-Year Renewal Plus License" We have already tried clearing the KSC update repository and redownload the repo but to no avail. Thanks in advance

Dear Kaspersky Community, Thank you for the marvel you do! --- The office a Windows OS machine is set up does have a quite restrictive networking, and there's a proxy of Socks v5 protocol. The proxy is configured in the settings of Kaspersky Plus (v21.25.7.504(a)). The issue is that, eventually, the license updating started to fail (screenshot 1). The license is paid and active until 2027. Yet, signature databases updating succeeds, even if initiated manually (screenshot 2). How to actually determine the issue source? The proxy states that some data is being received: Connection closed for refresh-bkg.activation-v2.kaspersky.com:443. Bytes sent: 597, received: 11127. --- Best and kind regards --- // Screenshot 1 // Screenshot 2

Hat schon jemand die 21.25.7.504 per automatischen Update bekommen ? Ich wundere mich, dass die bei mir nicht geladen wird. Oder wurde die möglicherweise zurückgezogen ?

https://support.kaspersky.com/de/faq/ksec-migration

Здравствуйте, а что не так с версиями? На KSC вполне себе поддерживаемая версия, точно такая же версия у агентов. Или вы имеете в виду Update 2, там с этим что-то поделано?

Please note that version 2.6.0.785 of Kaspersky Industrial CyberSecurity for Nodes reached end of support on April 4, 2026. The preliminary end date of the database and module updates for this version is October 4, 2026. Without these updates, the application will no longer be able to detect new threats or provide effective protection against them. We recommend updating to the latest application versions: 4.0.0.236 and 4.5.0.637. We’ve also published security advisories for KICS for Nodes 2.6.0.785. It is especially important to update as soon as possible if this version is used in a critical infrastructure environment. If you need assistance or consultation regarding the KICS update, please contact us.

Hallo Zusammen, für diejenigen, die KSMG oder eine der anderen genannten Lösungen im Einsatz haben: OpenSSL library update This week, the OpenSSL library used in our email and web traffic protection solutions will be updated to a new version. For the changes to take effect, a reboot will be required (you will see a notification in the application web interface). The reboot can be performed at any convenient time when traffic is at its lowest. Until then, the applications will continue running with the previous library version without any loss of functionality. Traffic processing will be interrupted only during the server reboot. Please restart the cluster nodes one at a time. The update will affect the following applications: — Kaspersky Secure Mail Gateway 2.0 — Kaspersky Secure Mail Gateway 2.0 MR1 — Kaspersky Secure Mail Gateway 2.1 — Kaspersky Secure Mail Gateway 2.1.1 — Kaspersky Secure Mail Gateway 3.0 — Kaspersky Web Traffic Security 6.1 — Kaspersky Web Traffic Security 6.2 — Kaspersky Security for Linux Mail Server 10 Viele Grüße Alex

Thank you! I'll go ahead and update it manually, then, instead of waiting for the automatic update. I just download the installer for Kaspersky Premium from My Kaspersky, run it without uninstalling my current version, and that should update both Kaspersky and KVPN in one go, correct?

A kaspersky já a foi boa. Estou viajando pelos eua e não consigo atualizar meu antivirus. Tentei enviar duas vezes o formulario do site e nada. Tentei ligar para o telefone de suporte no brazil 551142801773 e nada. Sera que por sinal de fumaca alguem atender. Estou muito frustrado. Eles vendem uma licença nova por 95 e a atualziação por 219, alguém ja viu isso a atuaização custar mais caro que o produto novo? Kaspersky used to be good. I’m traveling in the United States and I can’t update my antivirus. I tried submitting the form on the website twice and got no response. I also tried calling the support phone number in Brazil (+55 11 4280-1773) and nothing. At this point, maybe someone will answer through smoke signals. I’m very frustrated. They sell a new license for 95, but the renewal costs 219. Has anyone ever seen a renewal cost more than a brand-new product?

您好。 问题已解决。请更新数据库并重启 Windows 系统。 如果您按照此处的说明更改了“启动”值 (link)，重启后该值应恢复为“0”。 由此给您带来的不便，我们深表歉意。 //////////////////////////////////////////////////////////////////////// English below //////////////////////////////////////////////////////////////////////// Hello. Problem has been resolved. You should update databases and reboot Windows. If you change the "Start" value as described here, it should be restored to "0" after reboot. We apologize for the inconvenience.

When opening Kaspersky, a windows with a red cross tells (in French) "Security endangered, update necessary". But, when I click on "update", after a few seconds it comes back to the first window, and so on and so on. What to do ?