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Showing results for 'update' in content posted in the last year.
Found 528 results
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Cavey posted a topic in Kaspersky: Basic, Standard, Plus, PremiumHey there. I have a subscription to Kaspersky Plus that is expiring 12 days from now. 30 days before the end of the subscription date, I received both an email and an application pop-up asking me to renew. I instead bought a new subscription activation code direct from Amazon. In the past, I would enter this activation code within the application and it would immediately update my subscription to the length of the new subscription and then add any time remaining, but this time the application said it would store the new code in my account and the devices would be moved over when the current subscription expires. I had no problem with this, so I went ahead and added the code. I can see the new subscription on my web account listed as inactive/no device. I have some questions about this: 1. If I have stored a new activation code, why am I receiving emails and pop-ups on an almost daily basis warning me that I need to renew? 2. Are the devices going to automatically be added to this new subscription when the current one ends (as stated when I input the code) or am I going to be expected to add them somehow? And if so, how do I go about doing that? 3. Is there some way I can move them across right now (even if it means losing my remaining 12 days), because the constant warnings are starting to drive me insane. Thanks in advance for any help you can offer. -
Hello @Ginji666, Thank you for the update/information. How many days are left on the *current/active* subscription? Re the advice from support: "Unfortunately we're unable to merge licenses, even if you purchase a new subscription... etc" - did you *specifically* ask support why "merge licenses" of the *same* license cannot be done. It's *important* Support tell you this. We agree merging licenses is not available for *different* products, for example - merging Standard with Plus OR Premium, OR merging Plus with Premium - etc - bc the *different* product has different features - a subscriber who's paid for Standard & has X days remaining would not reasonably expect to merge Standard with Premium & convert the X days to Premium without paying Premium for those days - that's messy, we totally understand why Kaspersky doesn't do that; our advice was based on the assumption you were merging the *same* type of AV subscription. IF what support has written - no merging - is *now* correct {BC *previously* merging subscriptions *was* done by support} -> subscribers throughout the course of the year will not be able to take advantage of Kaspersky promotions, specials, EOY discounts etc - doesn't make sense bc their online subscriptions *activate* on purchase - what are their subscribers supposed to do? IF (you) wait for the existing subscription to be at 90days remaining & then buy a new-subscription, there will be 90days where you are runnning two subscriptions for 13devices - how many *actual* devices do (you) have? FYI - Kaspersky *renewal* subscriptions are frequently more expensive than subscriptions Kaspersky sell as *new* subscriptions. BC you are in Pakistan, be alert to this information please: The use of VPN technology is subject to local laws and regulations. Kaspersky VPN should only be used for its intended purpose. And it is not available for downloading or activation in Belarus, China, India, Iran, Iraq, Oman, Pakistan, Qatar, Saudi Arabia, read: VPN unavailability in certain regions Thank you🙏 Flood🐳+🐋 Current Kaspersky Premium for (your) location:
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Ginji666 replied to Ginji666's topic in Kaspersky: Basic, Standard, Plus, Premium@Flood and Flood's wife Update here: I got a response from support chat. For now ill wait till I have utilized my current subscription and I am left with only 90 days. That is period when I can proceed further with "Renwal/Upgrade" Process. As per support team - currently there is no way to merge two different/same subscription. Subscription can no longer be merged. Example: with my current 2 year + 3 devices subscription if I buy a new 2 year 10 devices then they will remain seperate on my account. It will start the counter on the day of purchase and hence if I have 13 devices but then ill need to utilized both subscription. Both subscription will reflect no. of days as per their timeperiod (date of purchase) this means the old subscription will show 461 days for 3 devices and new subscription will have 7xx days but for 10 devices -
Skier replied to Skier's topic in Kaspersky VPN"Our expert team is currently researching this issue under Bug #9387918. We are monitoring the situation closely and will update your incident ticket as soon as we have any news." That was on July 7 -
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Ginji666 replied to Ginji666's topic in Kaspersky: Basic, Standard, Plus, Premium@Flood and Flood's wife Thank you for providing all the necessary details. So right now I am trying to contact customer service support from this page - I selected Email and as mentioned above in the template - it shows me options but I am not sure where do I write them email to turnoff auto-renewal on my account. Update: I found the details. Let me write them back and yes, I think I might need assistance in merging both subscription on my account (Once I bought the new subscription).
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TimTom420 replied to ADMIN FERRELAM's topic in Kaspersky Small Office Security & Management ConsoleIf the antivirus reports that the databases are up to date despite the progress bar stopping at 0% or 8%, then it would be useful to verify exactly which database version is installed. Could you please check the following? 1. Right-click the Kaspersky icon in the Windows notification area (system tray). 2. Select **About**. 3. Please post: - the exact KSOS version (for example, 21.26.x.x), - the antivirus database release date/version shown in the About window. Also, please let us know: - Does the update always stop at exactly 0% or 8%, or does it vary? - After it stops, does it display any error message or error code? - Is this a desktop PC or a laptop? - Have you already tried adding the GEO update server (`http://dnl-01.geo.kaspersky.com/`) as suggested above, and if so, did it make any difference? These details will help determine whether this is only a progress display issue or whether the updater is actually failing. -
harlan4096 replied to ADMIN FERRELAM's topic in Kaspersky Small Office Security & Management ConsoleAlso, in Update setting,s You can try to add this server: http://dnl-01.geo.kaspersky.com/ Para esto, en el menú vertical de la izquierda, ve a Seguridad -> Actualización de la base de datos antivirus, pulsa en la rueda dentada -> Seleccionar orígenes de las actualizaciones: Pulsa en Añadir, y luego copia/pega la dirección del servidor GEO1 como se muestra en la captura anterior, luego Seleccionar: Seleccionar la nueva entrada del servidor, y pulsa Arriba: Y luego pulsa Aceptar (abajo) -> Guardar. Vuelve hacia a atrás y pulsa manualmente en Actualizar. ¿Por casualidad tu sistema es portátil? Ya que en modo batería Kaspersky pospondrá las actualizaciones de antivirus, para evitar esto, tendrás que desmarcar la casilla Ahorro de batería: Saludos.
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ADMIN FERRELAM replied to ADMIN FERRELAM's topic in Kaspersky Small Office Security & Management ConsoleWell that solution didn't workout. It still gets stuck a 0% or 8%. However, It says that the antivirus is updated, but I don't know how to check the version of the update and compare it to a oficial release so I know I have the latest version of the updates. -
Shino replied to Shino's topic in Kaspersky: Basic, Standard, Plus, PremiumOf course not. For instance, I've seen reports in some places regarding incompatibilities between version 21.26 and certain online games. In fact, I just experienced a BSOD because of Kaspersky. Since the software operates with such high privileges, it warrants closer scrutiny, yet its update release notes remain almost completely opaque. -
Wahnfried1883 posted a topic in Für PrivatanwenderHabe mal eine Frage zur PC-Optimierungsfunktion. Können wirklich alle "nicht verwendeten Systemdateien" bedenkenlos gelöscht werden (siehe Screenshot)? Insbesondere bei den Punkten: *Windows Update-Protokolle* *Windows\Installer-Ordner* *Microsoft Windows-Protokolldateien* *Temporäre Dateien von Microsoft Installer* bin ich mir irgendwie nicht ganz sicher. Ich frage deshalb, weil ich vor einiger Zeit alle nicht verwendeten Systemdateien mit Kaspersky gelöscht hatte und kurz darauf Windows in der Eingabeaufforderung mit dem Befehl "Dism /Online /Cleanup-Image /RestoreHealth" auf etwaige Fehler überprüfen bzw. korrigieren wollte. Dies schlug jedoch mit folgender Fehlermeldung fehl: "Fehler: 0x800f081f Die Quelldateien wurden nicht gefunden. Geben Sie mit der Option „Quelle“ den Ort der Dateien an, die zum Wiederherstellen des Features erforderlich sind. Weitere Informationen zum Angeben eines Quellorts finden Sie unter „http://go.microsoft.com/fwlink/?LinkId=243077“. Die DISM-Protokolldatei befindet sich unter „C:\Windows\Logs\DISM\dism.log“." Bezüglich dieser Fehlermeldung hatte ich Kaspersky in Verdacht, dass eben jene Quelldateien im Rahmen der PC-Optimierung gelöscht wurden (siehe oben). Kann das sein oder hat Kaspersky nichts damit zu tun? Um den DISM-Befehl wieder zum Laufen zu bringen, musste ich ein Inplace-Upgrade von Windows durchführen. Seitdem habe ich die "PC-Optimierung" nicht mehr durchgeführt. Des Weiteren würde mich mal interessieren, ob zusätzlich alle gefundenen "Windows-Registrierungsprobleme" bedenkenlos gelöscht werden können. Diese treten seltsamerweise immer wieder auf und es sind immer dieselben nichtssagenden Probleme (siehe Screenshot). Was die Registrierungsprobleme anbelangt, habe ich schon lange den Verdacht, dass deren Bereinigung rein gar nichts bringt und es sich nur um Augenwischerei handelt, zumal sich Kaspersky mit Einzelheiten zu den Registrierungsproblemen seit Jahren bedeckt hält. Was mich allerdings an der PC-Optimierungsfunktion jedoch stört, ist die Tatsache, dass Kaspersky so tut, als würde der PC dadurch "schneller" werden, was wohl Quatsch sein dürfte. Was haben bitteschön nicht benutzte temporäre Dateien mit der PC-Leistung zu tun? Davon abgesehen finde ich die Funktion aber dennoch brauchbar, da sich der PC mit nur wenigen Mausklicks bereinigen lässt und man wieder etwas mehr Speicherplatz zur Verfügung hat (sofern man die Datenträgerbereinigung von Windows dafür nicht nutzt).
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leicesterweb posted a topic in Virus and Ransomware related questionsHello, I am the webmaster of https://cayecaulkercasita.com. The website was compromised in the past, but it has since been fully cleaned, secured, and restored. We believe Kaspersky is still classifying the domain as Phishing/Dangerous based on the old compromise. I attempted to submit the domain for reanalysis using the Kaspersky Threat Intelligence Portal, but every attempt fails with the message: "Failed to send object for reanalysis." I have tried using different browsers (Chrome and Safari), but the result is always the same. Could someone please: Advise why the reanalysis request cannot be submitted. Review the domain manually if possible. Update its reputation if no current phishing or malicious content is found. Domain: https://cayecaulkercasita.com Thank you for your assistance.
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Alex_K replied to Alex_K's topic in Kaspersky Security CenterЗдравствуйте, а что не так с версиями? На KSC вполне себе поддерживаемая версия, точно такая же версия у агентов. Или вы имеете в виду Update 2, там с этим что-то поделано? -
您好。 问题已解决。请更新数据库并重启 Windows 系统。 如果您按照此处的说明更改了“启动”值 (link)，重启后该值应恢复为“0”。 由此给您带来的不便，我们深表歉意。 //////////////////////////////////////////////////////////////////////// English below //////////////////////////////////////////////////////////////////////// Hello. Problem has been resolved. You should update databases and reboot Windows. If you change the "Start" value as described here, it should be restored to "0" after reboot. We apologize for the inconvenience. -
MichaelP posted a topic in Für PrivatanwenderSeit ein paar Tagen kann ich in Outlook 365 keine Emails mehr empfangen mit der Meldung "Ihr Server ünterstützt nicht den angebenen Verschlüsselungstyp". Bei einigen Programmen kann ich keine Update empfangen und installieren und bekomme die Mitteilung dass keine Internetverbindung existiert. Mit das irgendwas mit veränderten Sicherheitseinstellungen bei Kaspersky zu tun? Wäre froh wenn ich einen Tip oder Lösungsvorschlag bekommen würde. -
Bienvenido a la Comunidad de Kaspersky. Por favor, indica la versión de producto K. que intentas instalar. ¿Es una cuenta de Administrador? Asegúrate de que W11 está completamente actualizado mediante Windows Update, comprueba también las actualizaciones opcionales, en especial las de NetFramWork. Saludos.
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Hello @tcwe, As long as the automated-incident-number-email has been received, subject line has incident number prefixed with INC000* - the next contact by Kaspersky can be up to five business days, at which point - if nothing has still been heard - reply to the email requesting an update. Personally - IF we put the report in on a late Friday, we never expect a response from a human before the middle of the following week. Thank you🙏 Flood🐳+🐋
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Hum weird. Usually an update over the previous version should keep user settings... About password protected files in Scan, edit Your Scan settings, and untick: Scan password-protected archives, this setting by default is disabled.
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Welcome to Kaspersky Community. https://www.virustotal.com/gui/file/6e4a5a2168034876e663d71bbd1522594eff7045c9646e69b2b0d887f12db40d?nocache=1 Looks like there are a few other av firms detecting that file 🤔 Update: https://www.reddit.com/r/msp/comments/1bd1ozd/klite_codec_bundling_malicious_proxy_with_recent/
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小巷风铃声叮当 replied to HuiY's topic in 家用产品支持Hello, I would like to ask if there is a way to prevent a blue screen from occurring when deleting Kaspersky or before waiting for an update? -
Добрый вечер, @FattyBatty, Системная дата и часовой пояс на компьютере верная - сегодня 30.07.2026 по МСК: https://support.kaspersky.ru/common/os/3508#block2 Какая ошибка возникает при попытке вручную запустить обновление? Пробовали рекомендации этой статьи: https://support.kaspersky.ru/kaspersky-for-windows/21.26/troubleshooting/update/13285 ? -
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Hello @tcwe, Thank you for the update! Use: Cannot access a website with VPN enabled -> even tho (you) can get to the site (you) cannot *enter* / access / use the site as it's designed to be used. In the: Description of the issue* field -> provide a *detailed history*, computer information, VPN information, the 'error-information' & all steps taken to try to resolve the issue - support may request Logs, Traces & other data: Thank you🙏 Flood🐳+🐋
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harlan4096 replied to ADMIN FERRELAM's topic in Kaspersky Small Office Security & Management ConsoleOk, there is a new version of KSOS 21.26: https://forum.kaspersky.com/topic/nueva-versión-de-kaspersky-standard-plus-premium-small-office-security-y-vpn-21264406-59338/#comment-235762 Try to update and recheck; if still issues, We can try to set up a specific update server for signatures.
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