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Showing results for 'update' in content posted in the last year.
Found 526 results
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Синяя сова replied to AragornPT's topic in Kaspersky: Basic, Standard, Plus, PremiumAfter update Microsoft Visual C++ Redistributable x86 & x64 to latest version i solve this problem -
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Hallo @scope, laut MS wird beim Update eine eventuell vorhandene manuelle Einstellung berücksichtigt. Ist die Speicherintegrität deaktiviert, soll sie das auch bleiben. Expanding memory integrity protection across Windows devices Ein zweiter Hypervisor ist unter Windows nach wie vor nicht möglich. Der User muss selbst entscheiden, was ihm wichtiger ist. -
scope posted a topic in Für PrivatanwenderHallo zusammen, ich habe gelesen, dass mit den Windows Oktober Updates die Speicherintegrität seitens Microsoft automatisch aktiviert werden soll. https://www.deskmodder.de/blog/2026/09/02/speicherintegritaet-wird-mit-dem-oktober-patchday-aktiviert-bzw-erweitert/ Genau diese Funktion muss man doch u.a. deaktivieren, wenn man möchte, dass die Hardware Virtualisierung unter Kaspersky funktioniert, da wohl beides zusammen nicht aktiv sein kann. https://support.kaspersky.com/de/kaspersky-for-windows/21.26/troubleshooting/safemoney/13713 Ändert sich das mit dem Update von Windows im Oktober vielleicht, sodass beides parallel aktiv sein kann, oder muss man weiterhin einfach wieder die Speicherintegrität deaktivieren, dass die Hardware Virtualisierung von Kaspersky aktiv ist? Danke für eure Hilfe. -
Pete.M replied to Pete.M's topic in Kaspersky: Basic, Standard, Plus, PremiumAbsolutely, I fully agree, but there WAS a problem with auto update and the user was NOT informed by any means about this situation. The owner of the PC (remember: a 70+ year old lady) had called me earlier and I could have focused on Kaspersky right away. But instead I was called for support only when Thunderbird refused to download emails (due to an expired Kaspersky certificate), which was sort of an emergency for her because emails are very important to her. I know we all hate pop-ups that can mostly be ignored. An update that does not work for a prolonged time, however, should trigger some sort of notification to the user to give him/her a fair chance to take action before the situation worsens. Despite of this, Kaspersky does a very good job of running silently in the background, which I (and the lady) really appreciate. Just my thoughts ... and drifting a bit off-topic. Sorry. -
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Pete.M replied to Pete.M's topic in Kaspersky: Basic, Standard, Plus, PremiumHi all, As promised, I'd like to provide feedback after installing the latest version 21.26: The long story short: SUCCESS! The installation of the latest version over the previous install caused Kaspersky Standard to re-create the (fake) POP3 server certificate in question, which made Thunderbird (and myself :-) ) happy, problem solved. Here's the new server certificate: As can be seen above in the oval, the new expiration is 05-Mar-27, thus Thunderbird accepts it as a valid certificate (together with the corresponding root certificate, of course). The only remaining concern is: Why did auto-update not work and how can I detect this in the future? There was no pop-up or any other "red flag" presented to the user indicating that Kaspersky was unable to update itself; it just silently stopped updating. Deep in the messages there was a mentioning that the PC needs to be rebooted to complete an update, but there was no date and no mentioning of any version numbers, so I have no idea for how long this condition existed. The PC was rebooted several times, but apparently with no luck, thus the update had to be done manually via installation over the current installation as per your suggestion further up in this discussion. Also, it is not really easy to find out what the latest version actually is, so the owner of the PC (a 70+ year old lady) has basically no way to find out if the problem re-appears. She can only wait and see if email continues to work after 05-Mar-27, when the current certificate expires. Anyway, thanks for your help here :-) Pete
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supporter61 replied to supporter61's topic in Kaspersky Password ManagerThank you for answering. I want to know, why did happen after the last update? -
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Pete.M replied to Pete.M's topic in Kaspersky: Basic, Standard, Plus, PremiumHi andrew75 Not sure what you want to tell me. What you are underlining in my screenshot is the root certificate of the issuing party, which - as I said - is perfectly OK. But this is NOT the certificate that is shown in my screenshot. The root certificate is in the Microsoft cert store and is still valid until 18-Nov-35. Thanks for this hint; I'll try this, but I'm a bit puzzled why Kaspersky does not update itself to the newest version. I installed Kaspersky Standard about a year ago and I wonder if this means that I have to regularly check and re-install Kaspersky software in order to be on the latest version/level? Nope, not Google, not Gmail, regular mail provider that still supports POP3.
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Psiu47 posted a topic in Kaspersky: Basic, Standard, Plus, PremiumSeptember 2th update brought toward to Kaspersky antivirus program services advertisement to force any lower subscribed license Kaspersky series other than Kaspersky Premium itself to become part of It. Why? Why am I being targeted now? I've been fine with Kaspersky Standard subscription and Kaspersky basic in two diferent machines for many years and never have seen such intrusive move inside Kaspersky Standard 21.26.4.406 AVP service. After updating data bank in September 2, both services added advertise under Privacy tab on the left side of the column in the AVP interface enforcing to become Premium. However this is a downside of this intrusive change and I am afraid in to say. Is the A.I. program trusted to keep being handled alone? Is there no physical person working in the company to revise these changes, updates? If this a experimental update, why is It coming along injected with another daily data bank update? I have also notice when accessing Profile tab at the bottom of the AVP interface. My subscribed license show a pop black baloom with the following advertisement: "Obtain more resources or services Now you can update your signature/subscription without waiting till the end of your contract. Check my options". Showing the advertise with a bit more descripition about is understandable but is wrong to force this add in front of the interface. Users can changes their/our subscription whenever we find relevant If needed by visiting My Kaspersky domain webpage. My discontentment is about the decisions being made. Like sutil changes being brought to antivirus program versions every 2 to 3 months. But now all the sudden I need to be importuned by advertisement inside Kaspersky AVP services? I am very discontented with this and I wish this "experimentation" gets removed from the AVP interface. -
Pete.M replied to Pete.M's topic in Kaspersky: Basic, Standard, Plus, PremiumHello again The version of Kaspersky Standard is 21.23.6.614(a), German language. I see no way to force any update to 21.26 or whatsoever. If there is a way to force an update to the latest version (21.26?), please let me know. It is my understanding that Kaspersky updates itself and the user does not have to care, right? As far as the certificate is concerned, I'm not talking about the root certificate. Of course, the root certificate has not expired. I'm talking about the certificate that Kaspersky used to 'fake' the POP3 server in order to scan the traffic between Thunderbird and the real POP3 server. Thunderbird complains that this certificate has expired and when I have Thunderbird display the contents, the following shows up: Sorry for German. As you can see, the certificate is issued by AO Kaspersky Lab and 'simulates' the real POP3 SSL/TLS server certificate with server name 'pop3s.bluewin.ch'. It's this certificate that has expired on August 28 which makes Thunderbird to not trust this (faked) server any more. I've temporarily added an exception within Thunderbird and disabled email checking in Kaspersky to make Thunderbird happy again, but this is not a solution. I need a way to have this particular certificate renewed. This certificate is not stored in the MS certificate store; it is used within Kaspersky to simulate/emulate/fake the real POP3 server. Hope this helps and clarifies my question.
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" Hello, URL was removed from blocklist. It will be fixed in the next update. Thank you for your help. Best regards, Xxxxxxxxxx Xxxxxx , Malware Analyst " -
cc2150dx replied to cc2150dx's topic in Kaspersky: Basic, Standard, Plus, PremiumUrl advisor is working again (via Database Update) Thanks 🙂 Databases release date: 2026-09-02 8:14 AM -
Hello @silvermend, Thank you for the update & the information! IF no automated-emails-with-incident-reference-numbers have been received the cases have not been submitted correctly - unfortunately something has not worked. Follow the steps below *exactly* Don't use the chat-BOT Don't use the AI-BOT Go to: Kaspersky Customer Service (GLOBAL) https://support.kaspersky.com/b2c/global#contacts - select EMAIL & fill in the template as shown, provide a *detailed-history of the problem - a screen-print of the error helps support*, include the email-address used when the subscription was purchased, also include, the date of the purchase, where the subscription was purchased from, the License OR Activation Code, the Order number OR Bank confirmation of the transaction: AFTER submitting the case an automated email will be sent by Kaspersky with an Incident-reference-number in the subject line, prefixed with INC0000* - then within five business days a Kaspersky human with send a follow-up-email & seek to provide assistance resolving the issue if they can. Please share the outcome with the Community when it's available? Thank you🙏 Flood🐳+🐋
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Cavey posted a topic in Kaspersky: Basic, Standard, Plus, PremiumHey there. I have a subscription to Kaspersky Plus that is expiring 12 days from now. 30 days before the end of the subscription date, I received both an email and an application pop-up asking me to renew. I instead bought a new subscription activation code direct from Amazon. In the past, I would enter this activation code within the application and it would immediately update my subscription to the length of the new subscription and then add any time remaining, but this time the application said it would store the new code in my account and the devices would be moved over when the current subscription expires. I had no problem with this, so I went ahead and added the code. I can see the new subscription on my web account listed as inactive/no device. I have some questions about this: 1. If I have stored a new activation code, why am I receiving emails and pop-ups on an almost daily basis warning me that I need to renew? 2. Are the devices going to automatically be added to this new subscription when the current one ends (as stated when I input the code) or am I going to be expected to add them somehow? And if so, how do I go about doing that? 3. Is there some way I can move them across right now (even if it means losing my remaining 12 days), because the constant warnings are starting to drive me insane. Thanks in advance for any help you can offer. -
Hello @Ginji666, Thank you for the update/information. How many days are left on the *current/active* subscription? Re the advice from support: "Unfortunately we're unable to merge licenses, even if you purchase a new subscription... etc" - did you *specifically* ask support why "merge licenses" of the *same* license cannot be done. It's *important* Support tell you this. We agree merging licenses is not available for *different* products, for example - merging Standard with Plus OR Premium, OR merging Plus with Premium - etc - bc the *different* product has different features - a subscriber who's paid for Standard & has X days remaining would not reasonably expect to merge Standard with Premium & convert the X days to Premium without paying Premium for those days - that's messy, we totally understand why Kaspersky doesn't do that; our advice was based on the assumption you were merging the *same* type of AV subscription. IF what support has written - no merging - is *now* correct {BC *previously* merging subscriptions *was* done by support} -> subscribers throughout the course of the year will not be able to take advantage of Kaspersky promotions, specials, EOY discounts etc - doesn't make sense bc their online subscriptions *activate* on purchase - what are their subscribers supposed to do? IF (you) wait for the existing subscription to be at 90days remaining & then buy a new-subscription, there will be 90days where you are runnning two subscriptions for 13devices - how many *actual* devices do (you) have? FYI - Kaspersky *renewal* subscriptions are frequently more expensive than subscriptions Kaspersky sell as *new* subscriptions. BC you are in Pakistan, be alert to this information please: The use of VPN technology is subject to local laws and regulations. Kaspersky VPN should only be used for its intended purpose. And it is not available for downloading or activation in Belarus, China, India, Iran, Iraq, Oman, Pakistan, Qatar, Saudi Arabia, read: VPN unavailability in certain regions Thank you🙏 Flood🐳+🐋 Current Kaspersky Premium for (your) location:
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Ginji666 replied to Ginji666's topic in Kaspersky: Basic, Standard, Plus, Premium@Flood and Flood's wife Update here: I got a response from support chat. For now ill wait till I have utilized my current subscription and I am left with only 90 days. That is period when I can proceed further with "Renwal/Upgrade" Process. As per support team - currently there is no way to merge two different/same subscription. Subscription can no longer be merged. Example: with my current 2 year + 3 devices subscription if I buy a new 2 year 10 devices then they will remain seperate on my account. It will start the counter on the day of purchase and hence if I have 13 devices but then ill need to utilized both subscription. Both subscription will reflect no. of days as per their timeperiod (date of purchase) this means the old subscription will show 461 days for 3 devices and new subscription will have 7xx days but for 10 devices -
Skier replied to Skier's topic in Kaspersky VPN"Our expert team is currently researching this issue under Bug #9387918. We are monitoring the situation closely and will update your incident ticket as soon as we have any news." That was on July 7 -
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Ginji666 replied to Ginji666's topic in Kaspersky: Basic, Standard, Plus, Premium@Flood and Flood's wife Thank you for providing all the necessary details. So right now I am trying to contact customer service support from this page - I selected Email and as mentioned above in the template - it shows me options but I am not sure where do I write them email to turnoff auto-renewal on my account. Update: I found the details. Let me write them back and yes, I think I might need assistance in merging both subscription on my account (Once I bought the new subscription).
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TimTom420 replied to ADMIN FERRELAM's topic in Kaspersky Small Office Security & Management ConsoleIf the antivirus reports that the databases are up to date despite the progress bar stopping at 0% or 8%, then it would be useful to verify exactly which database version is installed. Could you please check the following? 1. Right-click the Kaspersky icon in the Windows notification area (system tray). 2. Select **About**. 3. Please post: - the exact KSOS version (for example, 21.26.x.x), - the antivirus database release date/version shown in the About window. Also, please let us know: - Does the update always stop at exactly 0% or 8%, or does it vary? - After it stops, does it display any error message or error code? - Is this a desktop PC or a laptop? - Have you already tried adding the GEO update server (`http://dnl-01.geo.kaspersky.com/`) as suggested above, and if so, did it make any difference? These details will help determine whether this is only a progress display issue or whether the updater is actually failing. -
harlan4096 replied to ADMIN FERRELAM's topic in Kaspersky Small Office Security & Management ConsoleAlso, in Update setting,s You can try to add this server: http://dnl-01.geo.kaspersky.com/ Para esto, en el menú vertical de la izquierda, ve a Seguridad -> Actualización de la base de datos antivirus, pulsa en la rueda dentada -> Seleccionar orígenes de las actualizaciones: Pulsa en Añadir, y luego copia/pega la dirección del servidor GEO1 como se muestra en la captura anterior, luego Seleccionar: Seleccionar la nueva entrada del servidor, y pulsa Arriba: Y luego pulsa Aceptar (abajo) -> Guardar. Vuelve hacia a atrás y pulsa manualmente en Actualizar. ¿Por casualidad tu sistema es portátil? Ya que en modo batería Kaspersky pospondrá las actualizaciones de antivirus, para evitar esto, tendrás que desmarcar la casilla Ahorro de batería: Saludos.
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ADMIN FERRELAM replied to ADMIN FERRELAM's topic in Kaspersky Small Office Security & Management ConsoleWell that solution didn't workout. It still gets stuck a 0% or 8%. However, It says that the antivirus is updated, but I don't know how to check the version of the update and compare it to a oficial release so I know I have the latest version of the updates.
