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Bump update: The issue is still ongoing. I had to revert to a different reputable VPN, which works without any issues btw. Just putting it out there in case anyone (incl. devs) were wondering.

Update your Server 2019 to latest update patch and try reinstalling Netagent or run KVRT before installing Netagent , have you raised ticket on Kaspersky Support , what was their feedback

Hi, Its 2025, is there an update on this. It would be useful if the BIOS Serial can be included on the Hardware registry report. Is this possible?

Please update your server 2012 to latest version , follow this guide, https://forum.kaspersky.com/topic/netagent-installed-but-not-connecting-to-ksc-in-server-2012-r2-advices-and-solution-55213/

@jennylascala I suppose that you didn't do anything wrong , here is the verdict. " Hello, URL was removed from blocklist. It will be fixed in the next update. Thank you for your help. Best regards, Xxxxxxx Xxxxxxxxxxx, Malware Analyst 39A/3 Leningradskoe Shosse, Moscow, 125212, Russia "

Hey Danila, is there a way to download and install older versions of kaspersky vpn? specifically the one before this wire guard update? I would like to roll back to the old one while the new one gets sorted out ^-^ for windows users who were lucky enough to make a recovery backup with the older vpn version could try that. also is there any time estimate of when the problems will be fixed? like how will we know unless we keep trying to use the new broken vpn?

Since the new update it's been pretty chaotic. This update (21.23.6.614-2) introduced WireGuard-based VPN tunneling for improved speed and stability but it also seems to have broken DNS resolution. I have Android and windows devices with this VPN and they all have the same problem. If you are comfortable, you can try changing the DNS with 1.1.1.1 and/or 8.8.8.8 on the Kaspersky VPN WG Nt Adapter Tunnel to test it out. BUT I do not recommend this as a work around as this may leave you vulnerable for data leak. Make sure you let support know by creating a ticket and mention the known issue for version 21.23.6.614-2

Might wanna be careful swapping out that DNS. That being said, DNS IS messed up since the update yeah. We need a fix please and thank you. 😉

Specifically i try connecting to Canada - Toronto, which works but then i try connecting to dnsleaktest.com and i try and get this: nslookup dnsleaktest.com Server: unn-149-50-222-3.datapacket.com Address: 149.50.222.3 *** unn-149-50-222-3.datapacket.com can't find dnsleaktest.com: Server failed so i had to go into the network adapter called "Kaspersky VPN WG Nt Adapter Tunnel" and manually set the DNS to 1.1.1.1 (Cloudflare’s DNS) and 8.8.8.8 and had to set "obtain ip address automatically" in the ipv4 properties. im guessing there is a configuration issue on kaspersky's end since its a new vpn update? I also tried to set the firewall inbound UDP remote ports to allow any address from 53 and 51820 (supposedly a wire guard default port) i also tried with TCP ports but that didnt work. I hope this helps admin to realize and fix it, but yeah right now your VPN's DNS is kinda working for some sites and not for others. also sad to see you removed montreal server, now theyre all gonna flock to toronto :c also trying to use "Fastest Server" results in connecting to Bangladesh and having my ip show in paris, like what? lol

Update: Die neue Lizenz wurde nicht automatisch übernommen. Ich musste am Ablauftag, der neuen Lizenz ein „neues Gerät“, also wieder meinen schon bekannten PC zuweisen. Dazu musste ich auf die neue Lizenz klicken und ein Installations-File downloaden und installieren, wobei meine Einstellung von Kaspersky Plus übernommen wurden. Dies hätte auch unkomplizierter durchgeführt werden können! Früher wurde eine neue Lizenz als „Reservecode“ eingetragen und automatisch übernommen. Gruß

Hi @Flood and Flood's wife, In fact, I also wrote to support yesterday. I'll update you as soon as I hear from them. Thanks

@Britta The download links for Kaspersky 21.3 EN global versions (no regional restrictions) are available here : → https://www.kaspersky.com/downloads#update-product You should first uninstall your current version , after installation please take care that Kaspersky 21.3 EN is connected to your MyKaspersky account.

We use Kaspersky Endpoint Security Cloud and the instructions included installing through Intune. There was no agent to install, they simply suggested pushing out the entire distribution package through intune. This worked out fine, but now there is a new version (12.10.0.466). If I 'prepare the distribution package' it will automatically start updating clients, but this is problematic. Intune is setup to detect the install of version 12.9. Am I supposed to disable this pushed install entirely when we need to update? Is there a way to get this package without pushing it to all users? I would much rather let intune handle this so that future intune devices also get the latest Kaspersky app. The only way around this that I can see is to disable the intune install, push out the new package, immediately download said package and create a new intune install. But what happens? Intune is going to try and install the update at the same time as Kaspersky cloud, which I have to imagine is going to cause all sorts of grief. Is there a better way to handle this? Like an agent I can push through intune that doesn't install the app until the cloud console tells it to? That is how ESET handled things and we never had to worry about it. If anyone else uses Intune please let me know how you handle this

ОС: Microsoft Windows 11 Pro (х64) 10.0.26100.7019 (Win11 24H2 2024 Update); Kaspersky Plus 21.22.7.466(с) Защитник Windows в системе выключен. Никаких других антивирусов не установлено. Здравствуйте! Куплена лицензия Kaspersky Plus на 3 ПК (продлеваю подписку каждый год). При установке дистрибутива Kaspersky Plus требует переустановить Framework (хотя он установлен на Windows 11 Pro). При предложении установщика Kaspersky Plus скачать нужный Framework выдаёт ошибку - Приложение не установлено. Пользователь является администратором в Windows. Ни одна другая программа не ругается при установке/работе на какие-либо отсутствующие установки в системе. Что сделано: Dism /Online /Cleanup-Image /ScanHealth - проверка целостности хранилища оригинальных компонентов Windows, Dism /Online /Cleanup-Image /RestoreHealth - восстановление хранилища компонентов с помощью средства Dism, sfc /scannow - проверка целостности системных файлов Windows и устранение ошибок (на всякий случай). Не помогло. Исправление уже существующих в системе Win 11 установок Net Framework 3.5 и 4.8 с помощью средства "NetFxRepairTool.exe". Не помогло. Переустановка уже существующих в системе Win 11 установок Net Framework 3.5 и 4.8 в панели "Включение и отключение компонентов Windows". Не помогло. Попытка установить требуемую Kaspersky Plus версию Net Framework 4.8 - установщик пишет, что версия Net Framework 4.8 или более позднее обновление уже установлены. Устанавливал более новые версии Net Framework 8 и 9 (х86 и х64) в систему по отдельности и все вместе. Не помогло. Попытка запуска установки дистрибутива Kaspersky Plus от имени администратора. Не помогло. Попытка удалить записи старой версии KIS средством "kavremvr.exe" - ничего не находит и даже вручную указывал нужную запись. Не помогло. Дистрибутив Kaspersky Plus скачивал со своего кабинета My Kaspersky несколько раз "kaspersky4win202121.23.6.614ru_46710.exe" (проверить не битый ли файл), как и Net Framework-и. Не помогло. Проделаны рекомендации с сайта-справки Касперского https://support.kaspersky.ru/common/error/installation/11682?cid=236-WIN_21.23&utm_source=interceptor&utm_medium=product&utm_campaign=236-WIN_21.23 . Не помогло. Все действия проделаны на двух ПК и результат одинаковый - Не помогло. Все права в системе имею, так как являюсь администратором. Отправлена собранная установщиком Касперского информация о сбое в Службу технической поддержки. Креплю файлы и инфо о системе (отчёт Aida64). Скриншоты:

Kaspersky got "client" update today(21.23.6.614). So it fix itself i was having UDP MTU issue example image of it.

I haven't, I treat this as a last resort. Such things shouldn't happen. I've raised a ticket with tech support, and I'm awaiting their response. I suppose it may simply be the same 🤔 BTW - I'm also observing issues with Outlook macros I use and which till the update worked flawlessly. This confirms Kaspersky is to blame here I believe.

Earlier today my Kaspersky Plus got auto-updated to version 21.23.6.614. Since then the Outlook add-in makes Outlook crash every time I send an email. Using Outlook is simply impossible, which questions the Kaspersky's product value for mail security. If relevant, Outlook version is 2510 build 19328.20158. Is this a bug or is there some solution/workaround?

What exact version of Windows 10? Do you have it completely up to day via Windows Update, check also Optionals? Last version of Kaspersky is 21.23.

Здравствуйте. В Kaspersky Standard можно настроить альтернативный источник обновления баз, я хотел бы скачивать базы чтобы обновлять компьютеры не имеющие подключения к интернету. 1. Где скачать базы? В списке программ Kaspersky Update Utility нету Kaspersky Standard. 2. Можно ли скачать оффлайн установщик Kaspersky Standard?

Hi Harlan, Wanted to update you, in the end I did a full W11 reinstall. Thank you kindly for your support 🙂

Can it be that the Cache file was pretty old and was recently picked up by Kaspersky as Opentip says it was first seen on 2nd Nov 2025 (SS below)? There were two cache files and one of them I checked on Virustotal and Jotti's malware scan and the other I wasn't able to extract from Quarantine and I deleted it from there. Maybe I had unknowingly visited a sketchy website pretty long back and the file was from then which the Antivirus AI picked up recently after the latest application version update.

@pok You are welcome. Above screenshots have been generated on a Dutch version , i am running as well on another iPhone the English version with following available options : Security Databases Security Scan VPN Safe Money Phishing & Malware filter Anti-Banner Private Browsing Smart Home Monitor Safe Kids Social Privacy Data Leak Checker Password Safety Wi-Fi Security Check Which version are you running , if needed please update on the App Store ? Kaspersky Technical Support is suggesting " If needed, try reactivating your license by signing in to your MyKaspersky account and see if the issue persists. Kindly update us on the results. " ⚠️ Also , please disconnect and reconnect the app from My Kaspersky ? On my side the problem was spontaneously fixed without any intervention, on all my devices i got prompted with "All limitations are removed " If no fix , Kaspersky Technical Support is your best option.

Hallo @Rudolf1111, willkommen. Bei mir waren nach einem Update auch mal nur noch wenige Server übrig. Geholfen hat die De-/Reinstallation. Das hast Du laut Deinem Bericht zwar schon durchgeführt, ich möchte Dich aber bitten, das zu wiederholen. Es gab zuletzt Schwierigkeiten mit dem My Kaspersky Server, der ist aber wieder OK. Ich würde gerne ausschließen, dass Dein Problem damit zusammenhängt.

" Hello, URL was removed from blocklist. It will be fixed in the next update. Thank you for your help. Best regards, Xxxxxxxxx Xxxxxxxx, Malware Analyst 39A/3 Leningradskoe Shosse, Moscow, 125212, Russia "

Пока не решат проблему с доступом к базам со смартфонов при отключенном мобильном интернете, есть такая вещь - Kaspersky Update Utility. Ставите на компьютер с интернетом, скачиваете базы на флешку и обновляетесь с нее там где нет интернета.