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Dear Concern Please Create a Update Database Task from KSC , then schedule according to your requirements. Regards Ahnaf Tahmeed

Hello, I am facing an issue in Kaspersky Security Center. A large number of managed devices are showing the status "Databases are outdated", even though the update tasks appear to be completed successfully on some devices. Could you please advise on the possible causes of this issue and the recommended troubleshooting steps to resolve it? Environment: Kaspersky Security Center: 15.1 Endpoint Security: 14.0.0.504 Any assistance would be appreciated.

Dear Kaspersky Community, Thank you for the marvel you do! --- The office a Windows OS machine is set up does have a quite restrictive networking, and there's a proxy of Socks v5 protocol. The proxy is configured in the settings of Kaspersky Plus (v21.25.7.504(a)). The issue is that, eventually, the license updating started to fail (screenshot 1). The license is paid and active until 2027. Yet, signature databases updating succeeds, even if initiated manually (screenshot 2). How to actually determine the issue source? The proxy states that some data is being received: Connection closed for refresh-bkg.activation-v2.kaspersky.com:443. Bytes sent: 597, received: 11127. --- Best and kind regards --- // Screenshot 1 // Screenshot 2

I want to confirm that it was for sure because of SSDFresh. I did another full scan after restart and update drivers. Fully operational... thanks

Further update. I attempted to install KART 14 for home, but despite carefully removing every previous version of KART (6.6 for business, I mean), it says the business version of the program is present and I can't proceed with the installation. To remove the existing installation of KART 6.6 for business (and, in my various attempts, also KART 14), I also used Kaspersky Products Remover (kavremover; current version 1.0.5617) after the "standard" removal (by Windows, I mean). No way. Each time, I'm forced to restore an "old" image of my operating system with KART 6.6 for business. I just hope it doesn't try to automatically update to 14, because otherwise the computer would be unusable, stuck indefinitely on the login/boot screen.

🧩 Understanding What's Happening — Simply Put Think of KSC as a librarian and KES clients as students who come to borrow books (updates). The older students (KES 11.0.0.6699) ask for books the librarian already has → ✅ "Here you go." The newer students (KES 11.0.1.x) ask for newer books → ❌ "Sorry, I don't have anything for you" → This shows up as "No updates available." This is not a network issue — it's a compatibility/repository mismatch between the KSC version and what KES 11.0.1.x expects. 🔴 Issue , KSC 11.0.0.1131 Is Too Outdated (Critical) This is the prime suspect. Component Your Version Problem KSC 11.0.0.1131 Very early build of KSC 11 KES (failing) 11.0.1.15919 / 11.0.1.90 Released significantly later than KSC build KES (working) 11.0.0.6699 Close to the KSC build era ✅ Recommended Fix Path (Step by Step) Step 1 — Upgrade KSC to Version 15.1.0.22239 (Recommended Fix) Since you're on Server 2012 R2, target KSC to Version 15.1.0.22239 (the highest safely supported version on your OS): Backup KSC database before any upgrade Download KSC to Version 15.1.0.22239 from https://products.s.kaspersky-labs.com/administrationkit/ksc10/15.1.0.22239/english-INT-35769985-en/0ebf2e9c4c7346e8a2c48e368c6cbe0a/ksc_15_15.1.0.22239_Console_en.exe Run in-place upgrade — KSC Version 15.1.0.22239 supports upgrading directly from KSC 11 After upgrade, force a repository sync and rerun the update task on Latest Keswin Version Step 2 — Upgrade Keswin to 12.12 Version (Recommended Fix) Since you're on Windows 7 minimum, Upgrade Keswin to 12.12 Version (the highest safely supported version on your OS): Download Keswin to 12.12 Version from https://aes.s.kaspersky-labs.com/endpoints/keswin11/12.12.0.522/english-INT-21.24.8.522.0.467.0/f0839a9493a884e5f355fad813549c6d/keswin_12.12.0.522_en_aes256.exe Run in-place upgrade — Keswin to 12.12 Version supports upgrading directly from Keswin 11 After upgrade, force a repository sync and rerun the update task on Latest Keswin Version Regards Ahnaf Tahmeed

Unfortunately, we couldn't repeat your problem. We have checked different Win10/11 + Avast Premium/Free in upgrade/update scenario 6.6 to KART 14.0. We need your dump and logs, if you can give it to us.

hi there , i own windows 10 and 11 pc , dell precision tower 5810,sapphire nitro rx580 , i need compatible kaspersky rescue disk iso cause the one provided default by kaspersky is not working well and does not detect network nor update data bases , i wish websire moderators to care about my request and provide me with suitable trustable replies even from free developers , thanks a lot in advance .

We have checked KART 6.6 update to KART for Business 14 with Avast Premium/Free Security 26.5.10994a on our Win11 physical stand. There is no reproduction of your problem. We will continue to investigate your problem. Can you collect memory.dmp (C:\Windows\) and send it to me, if it exists? Also, it would be nice to collect KART logs. [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KasperskyLab\protected\KART.14.0\Trace\Default] "TraceFileMaxLevel"=dword:00000320 "TraceFileEnable"=dword:00000001

Hi, just a few days ago, I updated my KART 6.6 to the current version, KART for Business 14 (downloaded directly from the website, not as an automatic update!). The installation process completed successfully, and then I was prompted to restart my computer. Unfortunately, upon restart, Windows continues to load the operating system endlessly, without even entering the desktop. Is anyone else having problems with this update? Thanks for your attention!

Can You try to download from here? https://www.kaspersky.com.au/downloads#update-product

This is the second time I've encountered a problem with a quick check, the first time, during a quick check, some red object was found that was simply ignored, not deleted, not quarantined, but simply ignored, subsequent quick scans and 2 full scans did not detect any viruses that day. Today, a quick scan detected two objects that were deleted. It's unclear what these objects were; there's no indication they were even detected in the history, and they weren't quarantined so I cannot see what objects kaspersky deleted, the full scan I ran afterwards found nothing. Moreover, this behavior of the antivirus began after a recent update; I had never had anything like this before.

Hello, I use multiple Firefox profiles in Windows to separate my different browsing activities so they don't interfere and to reduce the chances of compromise. I've been doing this successfully for many years, before Multi-Account containers were implemented in Firefox. I use the Firefox Profile Manager to create multiple profiles, then add shortcuts to the Desktop. Having separate shortcuts allows me to set a custom icon to make clear the purpose of each shortcut and the Firefox profile it uses. The Target command used in each shortcut is in the form: "C:\Program Files\Mozilla Firefox\firefox.exe" -P my-profile-name1 -no-remote The "-no-remote" means that it starts a new instance or copy of Firefox, using the profile "my-profile-name1". It doesn't open a new tab in the existing default browser. If that profile is already open, the "-no-remote" means that it won't respond to any requests to open a new tab. I maintain and use the default Firefox profile for everyday browsing. This means when I click a URL link, it will open in a new tab in my default browser instance. The default browser is also where I have the Kaspersky Password Manager (KPM) extension installed to populate login details from my password vault and to update or add entries. My questions: Can I install the KPM extension in multiple profiles? Can I use the KPM extension in multiple profiles at the same time? If using multiple profiles at the same time is not possible, can I use the KPM extension in one of the multiple profiles at a time? If I can install the KPM extension in multiple profiles, is it possible to use the non-default profiles in a read-only way, to populate login fields but not to save new entries? I'm guessing that KPM already allows multiple access to the password vault, from both the application and the syncing process, so multiple access may be possible. However if the extension isn't built to handle access from multiple instances of itself, then option 2 (above) won't be possible. I'm hoping that option 3 or 4 might be possible fall-back uses. I'm not sure exactly how to go about testing these scenarios and what success or failure would look like. Obviously I need to use a backup of my vault in another user account, create some new Firefox profiles, find a way to install the KPM extension in each profile, try using each profile instance one at a time, then try using two profile instances at the same time, noting results/errors each time. If anyone has any experience of using the KPM extension with multiple Firefox profiles, I'd be very interested to hear about your experiences. Many thanks, James Windows 10 22H2 build 19045.7291 (extended support in place, latest updates installed) Kaspersky Plus 21.25.7.504(a) Kaspersky Password Manager 25.1.0.602 (a) / 1780062802_7816 / 1.1.0.2_1 Firefox 151.0.3 (64-bit)

Welcome to Kaspersky Community. Update your KIS to K. Standard: https://forum.kaspersky.com/topic/kaspersky-basic-standard-plus-premium-info-faq-22816/#comment-98356

Hello, we have encountered a situation where some Kaspersky Endpoint Security clients on certain users' PCs running version 11.0.1.xxxxx( 11.0.1.15919 and 11.0.1.90) are unable to perform software updates or database updates to the latest version, whereas KES version 11.0.0.6699 (an older version) with certain Kaspersky Network Agent versions like 10.5.1871 and 10.0.1131, can update without a hitch. We have comb through the update logs and audit logs from KES. For user PCs that failed to run the update task, all update entries end with "No updates available," while for the versions that ran successfully the update entries have "Completed" status. The Kaspersky Security Center (KSC) being used is 11.0.0.1131( is this too outdated ?) . KSC is installed on Windows Server 2012 R2. The license details installed on KSC are "Kaspersky Next EDR Foundations South-East Asia Edition. 100-149 Users, 1-Year Renewal Plus License" We have already tried clearing the KSC update repository and redownload the repo but to no avail. Thanks in advance

Problem description: Hello Kaspersky Support Team, I would like to report a critical issue with Kaspersky Internet Security on Windows 11. Since yesterday, Chromium-based browsers have stopped browsing the Internet correctly while Kaspersky is active. The issue affects both Google Chrome and Brave. Windows shows that my laptop is connected to the Internet and has Internet access, but when I try to open websites from these browsers, the pages either keep loading indefinitely or fail with the following error: ERR_CONNECTION_RESET The browser console also shows multiple connection-related errors, such as: net::ERR_CONNECTION_RESET The clearest case happened with Brave. I installed Brave from scratch to rule out a corrupted Chrome installation or Chrome user profile. Brave worked normally for a few minutes after installation, but then it started failing exactly like Google Chrome. This allowed me to rule out Chrome-specific corruption as the cause. Other browsers that are not affected by this issue can browse the Internet normally on the same laptop and using the same Internet connection. Before confirming that the issue is related to Kaspersky, I tried the following troubleshooting steps: Fully reinstalled Google Chrome. Installed Brave from scratch. Tested with new browser profiles. Confirmed that no proxy is enabled in Windows. Tested with dynamic DNS settings. Previously, when the issue started, I was using Google DNS: 8.8.8.8 and 8.8.4.4. Disabled Secure DNS in the browsers. Disabled QUIC/HTTP3 in Chrome and Brave. Tested with IPv6 disabled. Flushed DNS cache and reset Windows network settings. Scanned the computer for malware. Tried changing Kaspersky encrypted connection scanning settings. Temporarily disabled Kaspersky protection from its settings, but the issue persisted. The problem was resolved only when I completely turned off Kaspersky Internet Security. After fully turning off Kaspersky, Brave immediately started browsing normally again. This strongly suggests that one of Kaspersky’s components, services, network filters, HTTPS inspection features, firewall modules, web protection modules, or internal drivers is interfering with Chromium-based browser connections and causing ERR_CONNECTION_RESET. I do not want to browse without antivirus protection enabled, so I need help identifying exactly which Kaspersky component is causing this issue and how to fix it without fully disabling Kaspersky Internet Security. I am attaching screenshots showing the issue in Brave, including: A browser page failing with ERR_CONNECTION_RESET. The browser console showing multiple connection reset errors. YouTube showing a “Connect to the Internet” message even though the Internet connection works correctly in other browsers. Additional information: Operating system: Windows 11. Affected product: Kaspersky Internet Security v 21.3.10.391. Affected browsers: Google Chrome and Brave last versions. Error type: ERR_CONNECTION_RESET. Internet works correctly in other browsers (I used perplexity comet ). The issue disappears only when Kaspersky Internet Security is completely turned off. The issue started suddenly yesterday. I have used Google Chrome together with Kaspersky for years without this problem, so I suspect it may have been caused by a recent update to Kaspersky, its protection modules/databases, Windows, or Chromium. Please provide specific instructions to fix this issue without having to completely disable Kaspersky, or confirm whether there is a known issue, patch, update, or recommended configuration to resolve this incompatibility with Chromium-based browsers. Thank you.

Thanks... you are right. I was working with Garlin with his tools to help update to 2023 certificates on my motherboard at the time... but the "hotfix.bat" file was one I created.... under guidance of Garlin. The contents of which were exactly per my first post in this thread. So yes.. it was copying a bootloader... from my hard drive to the efi partition. the version on my hard drive would have been (signed? and) put there by Microsoft so should have been recognised as safe.. I dont understand the "Virustotal" links you posted, but hopefully my explanation helps you put into context what was happening. If you want to see the chain of events... here is the thread on Garlins thread where he helped me. https://www.elevenforum.com/t/garlins-powershell-scripts-for-updating-secure-boot-ca-2023.43423/post-745756 This is the link where he told me use the commands... you can scroll up and down from that a bit to see the full context if interested.

In fact, that bootmanager update probably behaves similar to a rootkit, that's why SW triggered it 😁

Do You have Kaspersky Premium or is it still old KIS? If You are still in old KIS, update to K. Standard, if KTS -> K. Plus. IF You already in KPremium, and have this feature enabled (FingerPrint Blocking), disable it and try again.

Добрый день, Статья по ошибке установки: https://support.kaspersky.ru/kes-for-windows/14.0/troubleshooting/install/11309#block4 Попробуйте создать тему на форуме Клуба лаборатории Касперского, выполнив порядок оформления запроса о помощи и пройти лечение там. Потом установите все доступные обновления Windows 7, убедитесь что корневые сертификаты обновлены. Также попробуйте обновить драйвера сетевых адаптеров до актуальной версии. По возможности лучше установить актуальную версию KES. P.S. Возможно решение из этой темы поможет: https://forum.kaspersky.com/topic/ошибка-1920-при-запуске-службы-kaspersky-seamless-update-service-windows-7-sp1-x86-42850/

Seems the latest Kaspersky update to 21.25 has fixed this.

Dass Update Plus würde die Version 21.25.7.504(a) tragen und ist die aktuellste. Würde einfach nochmals wie Vorgeschlagen oben in den Beiträgen die Version runterladen und Darüberinstallieren lassen.

hold on ... the issue fixed it self update is working now thank you for you assistance @harlan4096

My Kaspersky VPN recently updated itself. I was alerted to this by it asking me to accept the terms and conditions again. I then found a few disturbing changes : 1. It automatically changed my settings to accept KSN (which was previously disabled). 2. The other problem was a BIG one because I didn't spot it immediately, and therefore had my privacy breached ... IT FAILED TO HIDE MY IP AND LOCATION! I immediately logged a support ticket, and while I was waiting for a reply, I disabled my IP6 settings in my network adapter. This stopped the problem, so the automatic updated had caused the app to leak IP6 information, and thereby disclosed my IP4 address and location. When support wrote back, they advised me to remove the VPN with Kavremvr.exe and reinstall the VPN software. This has now fixed the IP6 leaking problem, BUT I RECOMMEND THAT YOU ALWAYS CHECK YOUR IP ADDRESS WHEN YOU NOTICE AN AUTOMATED UPDATE. I have asked Kaspersky to investigate the automatic update process to avoid this in the future.

Hum ok... try to add this server to the update settings: https://s00.upd.kaspersky.com Once added, place the new server on top, and enable it. Are You using a VPN? What is your nationality? What is your current location?