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Hello @Raptor, Welcome! Kaspersky Internet Security 21.3.10.391 -> is Kaspersky's *old* software - it's been replaced by Kaspersky Standard, Kaspersky are offering a *free-upgrade*, READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Kaspersky Danila T. Kaspersky Standard *download* is available here: https://www.kaspersky.com/downloads#update-product. Update the old software to Kaspersky Standard, reboot the computer = power OFF, ON, login, make sure databases are updated, recheck the PR_CONNECT_RESET_ERROR error? Thank you🙏 Flood🐳+🐋

Since yesterday, my vpn is not working after policy update. Vpn gets connected but doesn’t open anything. Without vpn , its so hard to use WhatsApp and to call family abroad. Emailed Kaspersky many times , even called them today but nothing so far. Please fix this problem. Its so hard to survive without vpn these days.

After the last version update, making any requests to locally installed MS IIS webserver unbeliebable slowed down, sometimes it takes 30-40 seconds or more. This is a developer windows workstation, we use IIS for testing new web development locally. If we turn off Kaspersky protection the issue disappears. Kaspersky Small Office Security 21.24.8.522 My worskstation is a Windows 11 Professional x64 Build 26200 IIs version: 10.0 On another workstation with Windows 10 Pro we experienced the same problem. Non local requests works well. I tried turn off only safe browsing component, but it does not solve the error.

Hello, URL was removed from blocklist. It will be fixed in the next update. Thank you for your help.

Hello @jayfreddy, Welcome! Kaspersky Free Data Leak Checker - is *single-user-account-manual checking-only* & cannot be varied. READ: About Data Leak Checker. Data Leak Checker for My Kaspersky account does not work if Kaspersky application is not connected to My Kaspersky or the My Kaspersky account password is not entered in the application. Is the Kaspersky Free application signed into *your* MyKaspersky account using the *same* email address that was used to activate the software? Is KSN enabled? Which Region/Location are (you) physically a resident of? Is a VPN in use? Since *installing* Kaspersky Free has a Database Update been run then the computer shutdown using SHUTDOWN, not Restart, when the computer is OFF, power ON by pressing the power button, login, make sure the Kaspersky Free application & (your) MyKaspersky *account* are *synchronised*, recheck the Kaspersky Free Data Leak Checker issue - any change? As a user of Kaspersky Premium (we see): which possibly does not assist (you) but does show the Premium DLC options available. Thank you🙏 Flood🐳+🐋

Still show the same issue I've been having for over two years. If the A.I. can't fiz the problem itself, I don't know who will. ( You can real my previous topicos about bug reports and Will mention this issue exactly ). And yes, I have unistalled KS 21.23 back November last year in my few attempts to solve this mystery I've been having where any scan uppon finishing they will forever be registered in the report page, and sometimes not. Uppon refreshing the page or closing, the scan simply vanish and don't get registered. Now about the Company oficially putting stamps all over the interface, and which modules are being affected is quite intrusive. Did the AI itself decide to use purple while the rest of the program use Green orrr? How about in a Future update let the user change this apperance aspect of the layout.

When i installed 21.24, i immediately noticed the new AI label and really appreciated it because it tends to specify that protection has been improved by "new" or more updated algorithms. Many people recommend "debloiting" your Windows 11 PC from all AI apps, such as Copilot, because AI uses personal data sent to various servers around the world, in addition to seriously consuming the local PC's resources. I have an HP Gaming PC and debloiting my PC is faster and more responsive. When i saw the AI label in 21.24, i never thought about intrusion like Copilot and the processing of personal data, instead, as i already wrote, i only thought about more updated algorithms. Viruses are increasingly increasing their intrusion capabilities and Kaspersky needs to update and improve its increasingly better virus protection capabilities more than viruses. The introduction of the AI label demonstrates that Kaspersky is "present" and working, not just standing still. I like seeing the AI label, so I'd opt for options to implement: - make the label and AI references visible (disabled|enabled) - use the new updated AI algorithms (disabled|enabled)

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. This article is about Kaspersky Endpoint Security for Windows (KES for Windows) This informational message does not mean that Self-Defense accuses any process of being under malware attack, it proactively blocks certain operations that could pose a potential threat to processes. The number of events depends on the activity of applications that inhabit the system, especially from their periodic activities, polls on a timer, on emerging events, and so on. The event in the reports is informational - it can be simply disabled it in the settings. It's not expected to react to these events. More specifically, it's usually the update programs and VMWare services try to access application processes. The update programs want to restart all processes when the update is finished so that they don't have to reboot the system. But KES doesn't allow them to restart our processes. The applications causing these events: Microsoft Edge Update Google Installer Windows installer VMware Authorization Service Host Process for Windows Services Client Server Runtime Process It is normal for such a request to fail, and this should not be a concern. These events can be turned off in active KES policy: General settings→Interface→Notifications: informational messages→Self-Defense restricted access to the protected resource.

So this link is really something infected, right. Then you may want to update https://opentip.kaspersky.com/https%3A%2F%2Fnswpedia.com%2Fnintendo-switch-roms/?tab=web

Hi @DedSec, danke für den Screenshot, er kann manches erklären. Wie Du sehen kannst, wird die Software, egal wie nützlich sie ist, eher von wenigen Nutzern eingesetzt. Daher war es gut und hilfreich, die Datei an den Support zu senden. Mir war sie bis zu Deinem ersten Post im Januar unbekannt, Kasperky dürfte es ähnlich gehen "Weniger als 100 Benutzer [...] haben dieses Programm verwendet". Dein Screenshot kann aber auch auf ein Hersteller-Problem hinweisen. Das digitale Zertifikat der .exe wird zwar als im Prinzip gültig anerkannt, es wird aber von keiner anderen Stelle bestätigt. Ein Programm ohne zweifelsfreies digitales Zertifikat kann bei Kaspersky nicht in die Gruppe "Vertrauenswürdig" aufgenommen werden, dafür muss alles stimmen. Dein eigentliches Problem wurde allerdings von der Setup-Datei verursacht. Falls diese (hatte ich eigentlich angefragt) ebenfalls über kein zweifelsfreies Zertifikat verfügt, darf sie als beschränktes Programm natürlich einige geplante Aktionen (Treiberinstallation, Programmaktualisierung, Regitryänderungen,...) nicht durchführen. Mal sehen, was das nächste Update der Suite bringt. Jetzt kann ich es besser einordnen.

Hello @voseco Welcome back! KIS is Kaspersky's *old* software, it's been replaced by Kaspersky STANDARD, Kaspersky are offering a *free* upgrade, *read*, Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Kaspersky - Danila T. The Kaspersky Standard download link is: https://www.kaspersky.com/downloads#update-product. Intrusion Prevention and Network Attack Blocker, are 2 different modules. KIS doesn't have Intrusion Prevention, in KIS the same module is called Application control -> *which* Kaspersky software is *actually* installed: on Windows Task-manager *Hidden-icons*, rightclick the Kaspersky icon, select About, post back the About information please? IF / when network attacks are active - they'll be logged in the Network Attack Blocker Report - *read* -> Network Attack Blocker Report. *Read*: Reports window IF / When there's an attack there may be events logged similar to: "DoS.Generic.Flood.TCPSYN, the same minute as one of the Scan.Generic.PortScan.TCP notifications." *IF (your) report window shows *no* events it may mean there are no events OR possibly, the 'Save in Local Report' option has been unchecked - check in configure Notifications: Understanding the Notifications Scan.Generic.PortScan.TCP: This notification indicates that Kaspersky detected what it interprets as a port scan. Port scans are commonly used to check which ports are open and listening for incoming connections on a device. This action in itself is not necessarily malicious, as some network processes (especially legitimate ones within your own network) might trigger this alert. DoS.Generic.Flood.TCPSYN: A DoS (Denial of Service) flood attack notification means that Kaspersky detected a surge in SYN (synchronization) packets. A SYN flood attack typically involves an attacker trying to overwhelm a device by sending a high volume of connection requests. Reset the router to factory defaults, update passwords & monitor for this notification, if it appears contact KCS - see the last dot-point. Router Scanning Internal Network: Some routers have built-in features to scan internal networks for active devices and may periodically query connected devices, which can trigger port scanning alerts. These scans are usually benign. Network Monitoring Services: Certain services on the router may actively monitor the network, especially if you have advanced settings enabled, which could trigger TCP scans. Some routers may do this to detect devices on the network or check connectivity and traffic flow. False Positives: It’s possible that Kaspersky is misinterpreting regular network behavior as a port scan. Many antivirus and security software suites may flag standard network activities as potentially suspicious, especially on a local network where a device (in this case, the router) frequently communicates with multiple devices. Steps to Address the Issue Check Router Logs: Access your router’s admin interface and look at the log settings to see if there are any scans or active network monitoring events that might correspond with the timestamps of the notifications. Disable Unnecessary Router Features: If your router has network management or scanning features, try disabling them temporarily to see if the notifications stop. Look for settings related to Network Discovery, Diagnostics, or Intrusion Detection. Adjust Kaspersky’s Network Settings: In Kaspersky Premium, you can customize the settings for Network Attack Blocker. Adding your router to a trusted devices list or lowering the sensitivity of attack detection for the local network could reduce these alerts if they are indeed false positives. With Kaspersky Standard this isn't possible. Run a Manual Security Scan: If you haven’t already, run a full security scan on all devices connected to the network to ensure there aren’t any infected devices that could be inadvertently sending out suspicious packets. Observe and Monitor: Reset and update passwords, keep an eye on the notifications. If the frequency decreases or the alerts stop altogether, it’s likely that these were routine scans or a temporary anomaly. When to Take Additional Action If these notifications continue and you notice any unusual network behavior—such as significantly reduced performance, new unknown devices appearing on your network, or more attack alerts targeting different MAC addresses—then it might be worth deeper investigation by Kaspersky Customer Service, Kaspersky Support: https://support.kaspersky.com/b2c#contacts. Thank you🙏 Flood🐳+🐋

The alert come back again. So after about half an hour trying to figure out what is it and where is it. basically this base.apk is the core of installed Samsung Internet system App. I went to the google play store, uninstalled update. Scanned. No alerts. However, when I try to install update, it triggers the alert again. But the second time, when I try to "block" it, it says it's neutralized this time. I tried to extract the apk but somehow ML manager is not generating the file. The newest update is Samsung Internet v29.0.0.59. I guess you guys can get it from the play store and test it. My phone is not rooted. I can't get the apk now, or it is somehow modified due to that "The threat is neutralized". I am pretty sure it is the trigger for the HEUR. I will report later if I am able to get this apk.

Hello, My website https://intimchat.org is currently flagged as "Malicious" or "Spam" by the Kaspersky engine on VirusTotal. Context: The site was previously affected by a third-party malicious script (ntvpforever.com), which caused the detection. I have performed a complete security audit, and the malicious code has been entirely removed. Verification: Google Search Console: No security issues found, the site is clean. SOCRadar Cyber Intelligence: Already re-evaluated and cleared the domain Current state: The site is safe, no redirects or phishing. I have already submitted several requests via OpenTIP (using this account), but the detection remains. Could you please manually re-verify the domain and update its status? VirusTotal link: [https://www.virustotal.com/gui/url/7723120cd219943527b02ea9c8711933b61bbb93509cb64ff2d5a594524079bc?nocache=1] Thank you!

In KSWS/KESS/KICS there is an option in update task to Lower the load on the disk I/O. It is important to understand that when this option is enabled the task does not use HDD resources at all. Updater will not only place current updates to RAM. Update temp and cache files will also be placed there. Incorrect expectation: The task uses dedicated amount of RAM, in case if dedicated RAM is not enough for all update files including temp and cache task will continues through HDD. Actual product behavior : The task uses dedicated amount of RAM, in case if dedicated RAM is not enough for all update files including temp and cache then task fails with the error: Failed to update. Reason: insufficient drive space.

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. Problem: You have a new CPU in your managed device and Windows operating system released prior to Windows 10\Windows Server 2016. Start "Find vulnerabilities and required updates" for a managed devices. Task results and Kaspersky Event log on a workstation may indicate a following error: Windows Update Agent error 80240037 ("The functionality for the operation is not supported.") #1181 (-2145124297) COM error 0x80240037 (wcode: 0) '' Additionally, if you try to update workstation directly from Microsoft Update servers, you may see an error message in the Windows Update window that resembles the following: Windows could not search for new updates An error occurred while checking for new updates for your computer. Error(s) found: Code 80240037 Windows Update encountered an unknown error. Cause: This error occurs because new processor generations require the latest Windows version for support. Solution: Microsoft recommend that you upgrade Windows Server 2012 R2-based and Windows Server 2008 R2-based computers to Windows Server 2016, and Windows 8.1-based and Window 7-based computers to Windows 10, if those computers have a processor that is from any of the following generations: Intel seventh (7th)-generation "Intel Core" processor or a later generation AMD seventh (7th)-generation (“Bristol Ridge") processor or a later generation Qualcomm “8996" processor or a later generation More information on this topic can be found in the following Microsoft article: https://support.microsoft.com/en-us/help/4012982/the-processor-is-not-supported-together-with-the-windows-version-that

In KSWS/KESS/KICS there is an option in update task to Lower the load on the disk I/O. It is important to understand that when this option is enabled the task does not use HDD resources at all. Updater will not only place current updates to RAM. Update temp and cache files will also be placed there. Incorrect expectation: The task uses dedicated amount of RAM, in case if dedicated RAM is not enough for all update files including temp and cache task will continues through HDD. Actual product behavior : The task uses dedicated amount of RAM, in case if dedicated RAM is not enough for all update files including temp and cache then task fails with the error: Failed to update. Reason: insufficient drive space.

Hallo, ich benutze schon seit Jahren Kaspersky, aber so wie in letzter Zeit hatte ich noch nie ein so schwerwiegendes Problem. Ich benutze Kaspersky Plus(Vers. 21.23.6.614(a)) mit MS Win10prof Version 22H2 , Build 19045. Auf Grund von Hardwareeinschränkungen bleibt es bei der Windows Version. Seit dem letzten Update konnte ich nicht mehr bei aktivierten VPN auf das Home-Netzwerk zugreifen. In den Einstellungen unter Firewall habe ich unter den Paketregeln > Local Services< für UDP und TCP unter Aktion: Erlauben eingestellt. Das löste für kurze Zeit das Problem und erlaubte bei aktivierten VPN den Zugriff auf den Netzwerkdrucker ,der NAS und den anderen Computern im Netzwerk. Dann kam ein Update der VPN Verbindung und schon ist wieder alles Essig. Damit bin ich überhaupt nicht zufrieden. Und was mich auch stört: bei aktivierten "schnellsten Server" werden mir die Verbindungdaten nicht mehr angezeigt. Nun meine Frage, gibt es eine Lösung für mein Problem, ohne Löcher in den Firewall zu reißen? Denn immer den VPN zu deaktivieren ist keine Lösung auf Dauer.

Hello @Victor Prado, Welcome! *Please don't post the same information to multiple topics, it forces Community members to duplicate replies -> is inefficient & a poor use of Forum resources* *Please show the certificate error DETAILS -> because this is an English speaking section, please post the images in English, it's difficult to manually copy a lot of text from *images* to a translator - to be able to assist; there is a wonderful Spanish speaking Moderator but he may not be online at this time. What is the OS version & build-> go to (Windows) Settings, System, About, scroll down to Windows Specifications - take a *screen-print* - upload it to your post here please? Which Kaspersky software name & version, on the Windows Taskbar - Hidden-icons - right-click the Kaspersky icon, select About? Make sure *all* Windows patches have been applied *successfully*? Make sure Kaspersky is updated to the latest version, run a Database update, when it completes *successfully* -> shutdown the computer using SHUTDOWN not Restart, power ON by pressing the power button, login, recheck? Try *another* browser, Edge OR Firefox? We notice (you) are not using the SafeMoney protected browser. Is a VPN being used? Does 'stuck at job' mean you are at work and unable to make the wire transfer? IF 'yes', does the IT department have any policies in place that may be contributing to the issue? READ: Messages "Certificate verification problem detected" and "Cannot guarantee authenticity of the domain to which encrypted connection is established" when trying to open a website Thank you🙏 Flood🐳+🐋

Hello @DigitFish, Welcome! Please share the *full* Win11 25H2 *version & build* information, in Windows *Search* type WINVER, open the WINVER app, post back the information shown in the WINVER popup please? In the troubleshooting & problem determination/steps to resolve - has the computer ever been SHUTDOWN - using the *Shutdown* option - not Restart, a time delay of at least five minutes - then the computer restarted by pressing the power button ON & logging in? For *our* clarity, when (you) say: "Actually when I use Kaspersky Internet Security, sometimes this problem appeared. " - does that mean the red-icon issue pre-existed the install of Kaspersky Standard? Has Kaspersky Standard been fully *uninstalled* using Windows - Add & remove programs, the computer shutdown, using SHUTDOWN - not Restart, powered ON by pressed the power button, logged into & a *new* Kaspersky Standard downloaded & installed from (your) MyKaspersky account? IF 'no', please do this procedure, after installing the *new* Kaspersky Standard, make sure: The Kaspersky Standard is signed into so it synchronises with (your) MyKaspersky account. A Full scan is run. Run a manual Database update -> -> when these steps are complete - shutdown the computer *again*, using SHUTDOWN - not Restart, then power ON by pressed the power button, login, recheck the red-icon? IF the red-icon persists OR returns within the next 48hours & is not related to an app or module-update, log a support request, on the Kaspersky Customer Service page: https://support.kaspersky.com/b2c/global#contacts, select Email & fill in the template as shown; provide a *detailed-history* *Note: do not select the AI-bot to log the case* Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hallo . Vor kurzen musste ich meine Windows 21H2 auf 25H2 Version aktualisieren . Dafür musste ich in BIOS TPM2.0 aktivieren . Aktualisierung hat gut geklappt . Aber, so lange ich Kaspersky installiere kommen ständige PC Abstürze wenn Windows neu Update bekommt und versucht die zu installieren . Selbst abschalten vom Antivirusschutz hilft nicht . Nur wenn Kaspersky vollständig deinstalliert wird kann man in Ruhe kommende Update installieren und darnach wieder Kaspersky drauf machen . Dabei kommt von Antivirus die Meldung, das nicht alle Optionen jetzt bei Kaspersky genutzt werden können . Kann mir jemand dabei helfen ?

Hello , Since the last update ( November ) of Kaspersky VPN where most of the region were greyed / not supported anymore , my VPN started to act weirdly. I have actually Kaspersky Premium ( 1 device / 1 year ) so I have unlimited VPN , so here are my problems : - VPN keeps disconnecting for no reason , no matter the country because I tried several different ones and the issue is still the same . - Each time the VPN tries to reconnect , it keeps creating a new Local Area Connection (WG Nt Adapter) , now it's the 73rd time it has created a new Local Area Connection. - The VPN interface is slow to react when I turn off the VPN the grey switch slider thing takes like 5 sec to turn off or sometimes I have to minimize the interface for it to be effective. Any help would be gladly appreciated. Thanks.

After the last update, passwords are no longer filled in automatically. I've tried everything. Operating system: Windows 7 and Firefox. Who can help me find the error, or is Windows 7 no longer supported? Yours, Wusl

Confirming the issue is still not resolved, at least on my version of VPN Kaspersky VPN version 21.24.8.522-2 running on a Windows 11 x64 Build 26200 VM. See https://forum.kaspersky.com/topic/latest-update-solved-all-vpn-issues-57529/?_fromLogin=1

Good day, @WooX, the days without a product will be compensated, for sure. We will provide an update in the incident. Sorry about all the trouble.

Probably a corrupted update, try a clean installation.