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Showing results for 'update' in content posted in the last year.
Found 530 results
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@CK1good day, we have released a fix for the described issue. Please update databases in Kaspersky, exit Kaspersky product, start it again and check. If exit does not work, please restart the system. -
newbie1 replied to Yoji's topic in Kaspersky: Basic, Standard, Plus, PremiumI did get this problem when I updated the version manually instead of waiting for it to auto update. I now wait for the auto update. In the past I found the only way to fix this was to uninstall/re-install Kaspersky -
Eric the irritated replied to Eric the irritated's topic in Kaspersky Password ManagerHow to download Kaspersky Password Manager on Android and iOS I did all that. It was only after that, that I discovered the problem. I suspect the problems stems from the (Android 16) operating system update. That's where the list of possible choices for the autofill service comes from. -
DeltaSwatch posted a topic in Kaspersky: Basic, Standard, Plus, PremiumHi, I returned to my computer after Kaspersky Premium updated to 21.25.7.504 and unintentionally, mindlessly clicked through all the update notes that appeared within the app. Is there a way to see this info again including the updated Terms or Privacy Policy that was asked to be agreed to within the app? -
Squally posted a topic in Kaspersky VPNWe've been experiencing the same critical issue for almost a month, during this period you managed to fix it and broke it back again with the latest update, it's affecting multiple users, devices, networks and platforms. Support keep asking for the same, switch networks, try other locations, send screenshots of the same behavior, at this point all the info you're gathering for users don't move the investigation forward and only delay escalation. This issue is reproducible, affects all sites and services, affects multiple platform and has been ongoing for weeks. That clearly indicates a backend / infrastructure / core client issue not a configuration mistake. We respectfully ask Kaspersky to: Acknowledge the incident publicly, an provide with a timeline for a fix or a temporary workaround or at least an official status update. Many of us rely on this service daily and right now is unusable. We are asking for transparency, escalation an a real resolution. -
Psiu47 replied to Psiu47's topic in Virus and Ransomware related questionsI've been forgetting to maintain the computer case clean of dust and because of lately the PC have been showing symptoms that freeze for a brief moment of time and telling that I'm almost sure when that happened, Kaspersky Standard was updating the data bank. An hour later when I went check the report page is when noticed that alert in antivirus section which occurred até the same time the update ended. Later I've made a restart to the computer and ran a Fullscan which didn't caught any problem, keeping the status safe 'the scan got concluded. There are no active threats. It's been over 6 hours and KS didn't notified me back about those alerts.
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De automatische update naar de nieuwe versies MR24 (21.24.8.522) NL Kaspersky Standard - Plus - Premium is begonnen. Na installatie is een handmatige database-update + reboot aanbevolen.
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suel25 posted a topic in Kaspersky Total SecurityAfter the last windows 11 update both my Whatsapp and Roboforms do not work with the start menu. I can get them on web browser but not the way that I would like them to work. My RoboForm on the browser doesn't then offer me my passwords to login and can't be synced with my everywhere accounts on my laptop and phone. I have spent a few hours with the Technical people at RoboForm and they can't find a solution and suggest I contact Kaspersky to find what it wrong. For RoboForm I get the following message when trying to login . Cannot Log In: Cannot connect with background: Cannot connect to server: Connecting to online.roboform.com: Cannot switch to TLS mode: rc=-1 err=5 t=error:00000000:lib(0):func(0):reason(0)[0] I have tried to use trusted files etc but nothing seems to be working at the moment. For Whatsapp I get the following.thumb.png.65a21b5dc4e52db1eea848df0ffb3b60.png)
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Basamaca posted a topic in Kaspersky: Basic, Standard, Plus, PremiumI received the email from my internet provider that it is shutting down and my email I used to log in to My Kaspersky account will cease to exist. I tried to change email in My Kaspersky account/profile but I got the message: "The specified email address has been taken or reserved" What should I do? I don't have any other email address. It's possible that I somehow entered that email that I want to update to. Should I sign out or delete the account? Will the license be lost if I delete the account? -
Hello @Basamaca, You're most welcome! Thank you for the update, apologies we didn't reply - we signed off after our last post to you - it had been a long day. We're delighted to read you've resolved the issue successfully, well done!! Thank you🙏 Flood🐳+🐋 -
Basamaca replied to Basamaca's topic in Kaspersky: Basic, Standard, Plus, PremiumFinally managed to solve the problem after making contact via chat with human from Kaspersky support. There was another account which reserved the email I wanted to switch to. After deletion of this account it was possible to update email.
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De versies Kaspersky MR25 worden momenteel uitgerold. De automatische update wordt geleidelijk aan vrijgegeven. Wat is er nieuw in de nieuwste versie van het programma
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chavs_uk replied to chavs_uk's topic in Kaspersky Safe KidsUpdate! I have - finally - managed to get the app uninstalled from the device, but not without the expected back-and-forth emails from Kaspersky "support" ! Firstly, they asked me to send screenshots of the process; there wasn't much point as it didn't show anything, but I did as requested anyway. Secondly, they asked me to install an app called AIDA64 and send them an extremely long datafile/log of the device's setup, which I did. At this point, it became annoying, because another "agent" took over the case and just sent a reply saying "sorry for the inconvenience, you must have just had a temporary connection error trying to connect to your account, please try again and let us know if you require further help." Needless to say, my response to that email wasn't overly polite, and I requested they escalate it to someone who had an ounce of common sense between their ears instead. I then received a reply from yet another person with an apology and a set of 3 options to try. One of the options was the 'safe mode' option, but that doesn't work because KSK prevents the device from starting in safe mode, so that was a no-go from the outset. The second option did work, therefore I obviously didn't try the third. I'm more than happy to share the instructions that DID work here, if that would be allowed? Just wanted to make sure that's allowed before I post them! I'm off to work shortly, so it could be a day or two before I'm able to get back on to check for an update. -
@tistou77 Here is the latest update :
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Hello @ArHu, Thank you for the information! When WINVER is run from Windows Search - what does it show - the *full-version-and-build* is required? Kaspersky Total Security (KTS) is Kaspersky's *old* software, it's been replaced by Kaspersky Plus, Kaspersky is offering a *Free-like-for-like* upgrade: READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ Download is available here: https://www.kaspersky.com/downloads#update-product - *follow the directions in our first reply* Which VERSION of Kaspersky software is *installed* - on the Windows Taskbar *Hidden-icons*, right-click the Kaspersky icon, post back *ALL* of the information shown please? Where in (your) Windows 11 installation is it showing that VBS is enabled - post an IMAGE of the problem please OR contact Kaspersky Customer Service, follow the directions above with the correct template for (your) Kaspersky software. Is CORE_ISOLATION ON or OFF? Is Memory Integrity ON or OFF? In Windows *Features* have the following been UNCHECKED: Virtual Machine Platform Windows Hypervisor Platform Microsoft Defender Application Guard Hyper-V Thank you🙏 Flood🐳+🐋
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Hello @voseco Welcome back! KIS is Kaspersky's *old* software, it's been replaced by Kaspersky STANDARD, Kaspersky are offering a *free* upgrade, *read*, Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Kaspersky - Danila T. The Kaspersky Standard download link is: https://www.kaspersky.com/downloads#update-product. Intrusion Prevention and Network Attack Blocker, are 2 different modules. KIS doesn't have Intrusion Prevention, in KIS the same module is called Application control -> *which* Kaspersky software is *actually* installed: on Windows Task-manager *Hidden-icons*, rightclick the Kaspersky icon, select About, post back the About information please? IF / when network attacks are active - they'll be logged in the Network Attack Blocker Report - *read* -> Network Attack Blocker Report. *Read*: Reports window IF / When there's an attack there may be events logged similar to: "DoS.Generic.Flood.TCPSYN, the same minute as one of the Scan.Generic.PortScan.TCP notifications." *IF (your) report window shows *no* events it may mean there are no events OR possibly, the 'Save in Local Report' option has been unchecked - check in configure Notifications: Understanding the Notifications Scan.Generic.PortScan.TCP: This notification indicates that Kaspersky detected what it interprets as a port scan. Port scans are commonly used to check which ports are open and listening for incoming connections on a device. This action in itself is not necessarily malicious, as some network processes (especially legitimate ones within your own network) might trigger this alert. DoS.Generic.Flood.TCPSYN: A DoS (Denial of Service) flood attack notification means that Kaspersky detected a surge in SYN (synchronization) packets. A SYN flood attack typically involves an attacker trying to overwhelm a device by sending a high volume of connection requests. Reset the router to factory defaults, update passwords & monitor for this notification, if it appears contact KCS - see the last dot-point. Router Scanning Internal Network: Some routers have built-in features to scan internal networks for active devices and may periodically query connected devices, which can trigger port scanning alerts. These scans are usually benign. Network Monitoring Services: Certain services on the router may actively monitor the network, especially if you have advanced settings enabled, which could trigger TCP scans. Some routers may do this to detect devices on the network or check connectivity and traffic flow. False Positives: It’s possible that Kaspersky is misinterpreting regular network behavior as a port scan. Many antivirus and security software suites may flag standard network activities as potentially suspicious, especially on a local network where a device (in this case, the router) frequently communicates with multiple devices. Steps to Address the Issue Check Router Logs: Access your router’s admin interface and look at the log settings to see if there are any scans or active network monitoring events that might correspond with the timestamps of the notifications. Disable Unnecessary Router Features: If your router has network management or scanning features, try disabling them temporarily to see if the notifications stop. Look for settings related to Network Discovery, Diagnostics, or Intrusion Detection. Adjust Kaspersky’s Network Settings: In Kaspersky Premium, you can customize the settings for Network Attack Blocker. Adding your router to a trusted devices list or lowering the sensitivity of attack detection for the local network could reduce these alerts if they are indeed false positives. With Kaspersky Standard this isn't possible. Run a Manual Security Scan: If you haven’t already, run a full security scan on all devices connected to the network to ensure there aren’t any infected devices that could be inadvertently sending out suspicious packets. Observe and Monitor: Reset and update passwords, keep an eye on the notifications. If the frequency decreases or the alerts stop altogether, it’s likely that these were routine scans or a temporary anomaly. When to Take Additional Action If these notifications continue and you notice any unusual network behavior—such as significantly reduced performance, new unknown devices appearing on your network, or more attack alerts targeting different MAC addresses—then it might be worth deeper investigation by Kaspersky Customer Service, Kaspersky Support: https://support.kaspersky.com/b2c#contacts. Thank you🙏 Flood🐳+🐋
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Hello @AndyTampa & @K0908, Welcome & welcome back! Also, post ban -> the reason Kaspersky subscribers could still use Kaspersky's VPN was bc the provider was Pango & Pango are offshore to the US. Because Kaspersky has recently transitioned to a *new* VPN provider (from Pango to PureVPN)- it's necessary to *accept* the TOS for the VPN to work according to PureVPN's requirements. There's no US support available (since the ban mid 2024), it's necessary to make requests via the Global Kaspersky Customer Service (KSC) portal: https://support.kaspersky.com/b2c/global#contacts, select EMAIL, fill in the template - provide as much detail / history as possible. *Do NOT use the AI/BOT to submit the case!*; after submitting the requesting (you'll) receive an automated-email-reply with a incident-reference-number - the INC is prefixed with INC0000 - then - normally within 5 business days - a Kaspersky *human* will follow-up, also by email, continue to engage with KSC until the issue/s are resolved. VERY IMPORTANT: Do NOT submit the case as Kaspersky PLUS bc that's not supported in the US, use Kaspersky VPN Secure Connection for Windows template. IF after 5days you've not had a response from a Kaspersky human, please send the incident-reference to us in a private-message Kaspersky Free VPN has been discontinued in almost *all* countries it was distributed to across the globe. On this page: https://www.kaspersky.com/downloads#update-product - there's an option to install a Free Trial of Kaspersky VPN Secure Connection - would that help temporarily @K0908 - while you get things sorted out? *Finally* IF *any* Kaspersky support staff tell you Kaspersky VPN is NOT supported in the US - tell them to: (1) get trained & (2) ask for the case to be escalated to their manager -> the reason Kaspersky uses offshore-VPN-providers is to be able to provide services to markets such as the US. Thank you🙏 Flood🐳+🐋
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K0908 replied to K0908's topic in Virus and Ransomware related questionsThe alert come back again. So after about half an hour trying to figure out what is it and where is it. basically this base.apk is the core of installed Samsung Internet system App. I went to the google play store, uninstalled update. Scanned. No alerts. However, when I try to install update, it triggers the alert again. But the second time, when I try to "block" it, it says it's neutralized this time. I tried to extract the apk but somehow ML manager is not generating the file. The newest update is Samsung Internet v29.0.0.59. I guess you guys can get it from the play store and test it. My phone is not rooted. I can't get the apk now, or it is somehow modified due to that "The threat is neutralized". I am pretty sure it is the trigger for the HEUR. I will report later if I am able to get this apk. -
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Hello @mrx78, Welcome! Kaspersky Total Security version 21.3.10.391 -> is Kaspersky's *old* software - it's been replaced by Kaspersky PLUS, Kaspersky are offering a *free-like-for-like-upgrade*, READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Kaspersky Danila T. Kaspersky PLUS *download* is available here: https://www.kaspersky.com/downloads#update-product. *Important* -> update the *old* software to Kaspersky PLUS, reboot the computer = power OFF, ON, login, make sure databases are updated, recheck IF binance issue is resolved? FYI, Kaspersky Standard, Plus, Premium current version as at Jan 11th 2026: Kaspersky at default settings, Chrome, binance URL provided = Thank you🙏 Flood🐳+🐋
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Qurua posted a topic in Kaspersky Internet SecurityI'm in Windows 11 Home, Kaspersky Internet Security, application version: 21.3.10.391 (m) For almost a week now, Discord app was stuck on eternal 'update failed, retrying' loop whenever you tried to start it up. I tried all possible fixes available only to realize it's not an issue with Discord itself but with Kaspersky. When I turn it off, Discord updates normally and is back up and running but then breaks again after some time and loading screen spinning indefinitely when Kaspersky is enabled again. It must've been one of the recent updates that fried it. Any ideas how to fix it? Would adding it to exemptions work? Discord seems to be installed directly in appdata but I can't seem to direct exclusion directory there. I've gone through my reports, there's no indicators or notifications that any part of Discord app has been quarantined or removed to do this. -
Benjel replied to Benjel's topic in Für PrivatanwenderWitzig dabei ist nur, dass ich schon mehrfach in der Vergangenheit (einige Monate her)eine Benachrichtigung direkt aus der Kaspersky App erhalten hab, das ein Update vorliegt. Dieses Update wurde dann auch – per APK Datei – einwandfrei installiert. -
Hello @lolowattrelos Welcome! Kaspersky Internet Security 21.3.10.391(m) -> is Kaspersky's *old* software - it's been replaced by Kaspersky Standard, Kaspersky are offering a *free-upgrade*, READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Kaspersky Danila T. Kaspersky Standard *download* is available here: https://www.kaspersky.com/downloads#update-product. Update the old software to Kaspersky Standard, reboot the computer = power OFF, ON, login, make sure databases are updated, recheck IF ComfyUI manager can access the internet? Thank you🙏 Flood🐳+🐋
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pixelo replied to pixelo's topic in Kaspersky: Basic, Standard, Plus, PremiumHi @Flood and Flood's wife!! Thanks a ton for your answer! Indeed I have Kaspersky Plus on the main one We can't do an OS update due to several reasons. I guess there's not much we can do then ... Thank you! Have a nice day -
BlackEdition posted a topic in Kaspersky VPNIm not sure if im misunderstanding this feature or if it's broken? I only want the VPN to work on a certain website, and when I go to Settings > Websites, add my domain there (example.com) and choose to enable VPN, visiting that website doesn't trigger the VPN to turn on at all. I have Kaspersky Plus (unlimited VPN). I have the latest update for Kaspersky VPN v21.24.8.522-2. Split Tunneling is OFF, so no conflictions there. Smart Protection is ON, however the main screen says I need to enable Windows location services and restart (it's disabled in my OS). Do I need to have the VPN connected all the time from the main screen (and it will only affect my website?), or how is this supposed to work exactly?
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