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Showing results for 'update' in content posted in the last year.
Found 522 results
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Hello @sebgc, Welcome! Update to Kaspersky Plus - Kaspersky Total Security is Kaspersky's *old* software, it's been replaced by K+, Kaspersky is offering a *Free-like-for-like* upgrade: READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ Download is available here: https://www.kaspersky.com/downloads#update-product Thank you🙏 Flood🐳+🐋 -
Hello @efearin, Welcome! Which region are (you) physically located in? Which VPN version is installed for Windows and for Android? READ: Update to the Latest Version for Smooth VPN Performance Have (your) network devices been physically reset? Have the Windows & Android devices been fully shutdown & manually powered ON? Is a proxy being used? IF 'yes' -> check if proxy server connection settings are correct? READ: "Unable to connect to the VPN provider" error in Kaspersky VPN Secure Connection for Android & Known issues in Kaspersky VPN Secure Connection for Android, Why won’t my VPN connect? Common VPN problems and how to fix them IF issues persists -> please reach out to Kaspersky Customer Service (KCS): https://support.kaspersky.com/b2c#contacts, select Email, fill in the template as shown: *Do NOT use the AI-BOT to submit the incident* Please share the outcome with the Community when it's available? Thank you🙏 Flood🐳+🐋
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Hello @Jassie_Dave, Welcome back & Happy 2026!! KPM appears to no longer be distributed via GetApps (the Xiaomi app store), please read: How to install or update Kaspersky apps for Android in 2026, source KPM from: Samsung Galaxy Store Huawei AppGallery Vivo V-Appstore (ioo) Huawei would be the closest available (to Xiaomi), however - when we check Huawei there's no KPM. That leaves Samsung & OR the .apk... The current KPM version is: 9.2.115.11, with an *updated* date of 19th March, 2026 - -> the existing documentation doesn't show any updates more current than: September 24, 2025 - Android, About Kaspersky Password Manager & no version & or patch information. If Samsung & OR the .apk are not an option please reach out to: https://support.kaspersky.com/b2c#contacts, select Email, fill in the template as shown: *Do NOT use the AI-BOT to submit the incident* Please share the outcome with the Community when it's available? Thank you🙏 Flood🐳+🐋
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Jassie_Dave posted a topic in Kaspersky Password ManagerHi everyone, I have been using Kaspersky Password Manager on Android for several years without any issues. However, starting today, a pop-up notification appears every time I open the app. When I click the 'Let's update' button, it redirects me to the GetApps store, but there is no update button available to download the latest version. I have already tried uninstalling and reinstalling the app, but the problem persists. For context, I downloaded the app from GetApps (the Xiaomi app store). Could you please help me understand what this notification means and how to fix it? Thank you. P.S. the current version of Kaspersky Password Manager installed on my device as pic3
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SoClose replied to Ogeday96's topic in Kaspersky VPNLost connection yesterday too, lost access to wireguard, hope something new update from kas -
user_fran replied to user_fran's topic in Kaspersky: Basic, Standard, Plus, PremiumHi everyone, sharing a new update with some findings that might help identify what's happening. While trying to reactivate my subscription, the app itself recognized that I already have an active purchase. When I tapped OK to proceed, I immediately received this error: "Cannot connect to My Kaspersky. Please contact Kaspersky Customer Service and provide error code: 39" I'm attaching the screenshots so you can see exactly what's happening. It seems like the app can see the subscription on Apple's side but something is blocking the connection to Kaspersky's servers. I also found another user on the Apple App Store with the exact same Error Code 39, and Kaspersky's own team confirmed it was a technical issue on their end. Hopefully this helps narrow down the problem! Happy to provide any additional information needed 🙏 Active ticket: INC000018253598 Reference ticket (2025): INC000017369236
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PhoenixRising replied to PhoenixRising's topic in Kaspersky: Basic, Standard, Plus, PremiumThank you for getting back to me... I appreciate it.. So there's nothing I can do about this then from what you said? It's interesting I can get Total Security to work, but once I try one of the new-product installs it searches for an updated version and then installs that. I will say that I never was upgraded to the other AV you guys were pushing out to all USA users, and I actually just recently got a new Update to Kaspersky Premium with AI integration, a month or so ago (I thought it was actually upgrading me to the other AV, but nope), all without using a VPN, so my setup was working great.... BUt now idk... I will try installing these on a new machine as well as another install of Windows, but it makes me wonder what it could be? Is it actually a USA problem? I would think with a VPN to UK it wouldn't be an issue then. I also tried VPNing into Mexico. Should I maybe try uninstalling Total Security again? The issue happened BEFORE I even installed Total Security, but I had the other AV protecting my computer at the same time, so I doubt that's the issue, especially since Kaspersky products should just upgrade to the latest and remove the old versions, which is how I've always seen it done when installing a new version. I don't want to believe that it wouldn't install at all because of Total Security(it should just upgrade it, no?) and the other AV it asks to uninstall, but when I first installed the other AV, it was a limited copy, so I assume Kaspersky would act the same or something ? The thing that bothers me is that I'm using installs that I had in my download's folder for 2 years (January 2024), when I first Installed Premium, which clearly worked, so my assumption I that when it says "Searching for newer Updates" something in the system is doing something when installing. I will say that I think the install fails at different points. I recall that I think I missed the first install fail% or that it was about 14%. Then I saw it go to about 35% Then 42?% The last one looked to be 51%. There were a few that I'm sure I missed because I had gone away and didn't watch it, or for the ones I saw I might have looked away and not seen it go up anymore, so . At first I wasn't sure if I just wasn't properly paying attention because I wasn't watching it, but it definitely looks to be going up in % before failing. I might keep trying to see if it somehow will complete, but it's a very weird situation. -
Guest replied to a post in a topic in Virus and Ransomware related questionsThank you very much for your replies. In the meantime, I installed the update with Kaspersky disabled, after managing to uninstall the program through a complicated workaround, since Kaspersky had also deleted the uninstallation file. Since it would be too much trouble to reset everything just to reproduce the error, I won’t be creating a report. If this happens again, I hope I’ll remember to do so in time. -
Guest posted a topic in Virus and Ransomware related questionsI was just about to update the "Moza Pit House" software, but during installation, MaintenanceTool.exe and MOZA Updater.exe were "detected" as PDM:Trojan.Win32.Generic. According to the internet, other antivirus providers have already encountered this problem with older versions. When I try to restore the files, I get a message saying the folder no longer exists, even though I can open the file path. Now I have to reinstall the software. Even when I reinstall it, I'm asked to update, and Kaspersky wants to delete the data again. I uploaded the files to VirusTotal, since I'm not sure if I'm allowed or should upload them here. MOZA Updater.exe 989ee1bfdc8cdcc4cab4f69511634f85613442ed10d012863dc4b43849f373d9 MaintenanceTool.exe 5026591e471cd9367ceb13765c6c95448b723f3039fe461136d6ab3cfc22de91
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Patch "B" voor Kaspersky MR24 wordt momenteel uitgerold. De automatische update wordt geleidelijk aan vrijgegeven.
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Blacklandy posted a topic in Für PrivatanwenderFrage an an die Profis. War heute im Galaxy Store und wollte mal checken ob ein Update vorliegen sollte. Bin dann im Store auf o. g. Programm gegangen, wollte öffnen und bekam dann die folgende Meldung: " Dieser Inhalt ist für dein Telefon nicht mehr verfügbar. Wende Dich an an den Inhaltsanbieter wenn du Unterstützung für dein Telefon hinzufügen möchtest. (2298:9931:25506df94021) " Was hat das zu bedeuten ? Hat man auch hier Kaspersky entfernt - oder stimmt was mit meinem Galaxy nicht. War dann auf der Webside von Kaspersky, habe mir die APK-Datei heruntergeladen - keine Chance diese zu installieren. Alles geschützt und gesperrt. Was muss ich tun, kann ich machen. Bekomme ja sonst keine Softwareupdates mehr . -
Chris_de_ replied to Chris_de_'s topic in Kaspersky Security CenterUpdate: Setup is now running. I got another script from Kaspersky Support. I'm thinking the problem have been some "/" and "(" characters in the DB user Password. If I get "OK" from Kaspersky Support, I'll post the successfull walkthrough -
blödmann replied to merle's topic in Für PrivatanwenderIch hatte bis zum letzten Update der VPN-App immer (Kaspersky Plus) mit Double-VPN. Da ich es länger nicht benutzt hatte, fiel mir erst jetzt auf dass es nicht mehr dabei ist. Ebenso fehlt das Protokoll bei dem man die Verschlüsseliúngsmethode einstellen konnte. -
Hello @Juliammm, Welcome! Logging into (your) MyKaspersky account is different to logging into the Kaspersky Support Forum. What is the ERROR-message? For the logging into (your) MyKaspersky account is it from the installed Kaspersky application OR via a browser? IF it's 'browser' - try another browser. Make sure Windows OS is *updated* to the latest version & build -> Select Start , go to Settings Update & Security Windows Update > select Check for Windows updates? IF it's via the Kaspersky application, shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the power-button, login to the computer, recheck IF (you) can login to the MyKaspersky account? IF the 'unable to log into MyKaspersky account' issue persists, please log a request with Kaspersky Customer Service: https://support.kaspersky.com.br/b2c/br#contacts, on the support page select Email, fill in the template as shown, please provide a *detailed-history*, please do not select the AI-Bot to submit the request: Also Kaspersky Customer Service will assist if the purchase needs to be canceled. Thank you🙏 Flood🐳+🐋
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Brunocerqueira posted a topic in Kaspersky Anti-VirusDiscord is not working properly And I wanted to set it as an Exclusion and Trusted app so Kaspersky would allow it to run properly without it being stuck in an update failed loop -
Interim update : Patch 21.24(a) did not resolve this display issue , let's wait for the fix with a next Patch or Kaspersky version 21.25 scheduled for release in April.
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Tantalus posted a topic in Kaspersky: Basic, Standard, Plus, PremiumHi, When .d update for Kaspersky 26.0.0.150 is installed Kaspersky Protection Extension for Safari and its icon automatically disappear. Kaspersky app tells you Safari Extension is activated, but it really no longer appears as an extension installed in the Safari app. This only happens when D version is installed. No trouble with 26.0.0150.c. The problem is than installation of the newer version is mandatory, and not an option. Please check this issue. Uninstalling and reinstalling Kaspersky doesn't solve the problem. I've checked a couple of times on Macbook M1 Pro and latest MacOS software versions installed: Tahoe 26.3.1 and Safari 26.3.1. -
Hello， 请告知卡巴斯基产品版本以及操作系统版本。 最新版本的产品是 21.24 ，如果不是，请下载安装最新版本的产品后重试：卡巴斯基产品最新版本下载：https://www.kaspersky.com.cn/downloads#update-product -
В GSI, файл Network_diagnostics - там будут пинги/трейсы до сайтов ЛК. У меня например вот так: Tracing route to eemea.activation-v2.geo.kaspersky.com [212.5.89.37] over a maximum of 30 hops: Trace complete. ---------------------------------------------------------------------------------------------------- The tracert command to Kaspersky Public update source result: Command: tracert dnl-00.geo.kaspersky.com Tracing route to dnl-00.geo.kaspersky.com [93.191.13.100] over a maximum of 30 hops: Trace complete. Можете сравнить со своим, ну и у пострадавших запросить первые два сегмента GSI- думаю под "персональные данные" не попадет, судя по адресам - там точность +/- провайдер. -
Windows update 24 february 2026 : https://support.microsoft.com/en-us/topic/february-24-2026-kb5077241-os-builds-26200-7922-and-26100-7922-preview-b8cc7bc8-d640-4f18-9437-3ee59298b970
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Hello, 请把卡巴斯基产品更新到最新版本 21.24 后查看问题是否得到解决：https://www.kaspersky.com.cn/downloads#update-product
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@mrgnv, Thank you for the information! Confirm please - Version 25H2 OS BUILD 26200.7922 is *not* from Insider Release Preview Channel, that 26200.7922 has been commercially released? -> Select Start > Settings > Windows Update > Update history - find 26200.7922, post a full-screen-screen-print? Thank you🙏 Flood🐳+🐋
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Patch "A" voor Kaspersky MR24 wordt momenteel uitgerold. De automatische update wordt geleidelijk aan vrijgegeven.
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Алихан Сахабутдинов replied to msm's topic in Kaspersky Endpoint Security для бизнесаДобрый день! Столкнулся с подобной проблемой, отсутствует файл /index/umeta.xml при обновлении. Само обновление происходит с сервера обновления, на который я установил Kaspersky Update Utility В какой пакет обновлений входит данный файл? Я перебрал несколько вариантов, но ни к чему не пришёл Выбраны следующие пакеты обновлений: Данные пакеты соответствуют версиям KES и сервера администрирования В расширенных настройках активировано "загружать программные модули" и "загружать дифференцированные обновления" Загружать локализации: ru
