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Thank you very much, this is really useful. But has Antivirus database update using Kaspersky Update Utility 4 （the second link) been completed? It only lists the applications that support updates but does not specify how to update them.

Have had Kaspersky Internet Security for 4 years without issues. Today Notification Center says "Databases are extremely out of date". They are set to update automatically. If I click Update, it attempts to update but the message does not change. The Database Update screen says "Last Update: Less than a minute ago." Windows also displays an alert that my Kaspersky security is out of date. Running Windows 11 Pro (updated Feb 2025) on HP Spectre x360 laptop.

Welcome to Kaspersky Community. For some reason, Your K. app got removed 🤔 maybe a bad update... Try this tool, to completely remove Kaspersky Premium: https://support.kaspersky.com/common/uninstall/1464

Hola, Acabo de actualizar la versión de mi Kaspersky Plus del PC (W11) a la 21.22.7.466(a) que supongo es la ultima a día de hoy (31/08/2025). Lo he hecho un poco de casualidad, porque me ha dado por buscar si había alguna versión nueva. Yo creia que Kaspersky se actualizaba el mismo o que notificaba cuando había alguna nueva versión pero no es asi o al menos yo no he recibido ninguna aviso. Como puedo estar al tanto de las nuevas versiones, cual es la mejor manera? He leído algo de Kaspersky Update Utility... Otra pregunta ya que estamos, KPM (también en W11) lo tengo actualmente con la versión 23.0.0.1051 / 1756218344_7720 / 1.1.0.2_1 (copiado directamente de la aplicación, espero que no esté dando info de más). Hay alguna versión mas actual o se actualiza también con Kaspersky Plus? Gracias de antemano

Wenn ihr das machen wollt, ladet das Programm bei Kaspersky https://www.kaspersky.de/downloads#update-product Die Lizenz wird beim "drüberinstallieren" übernommen. Bei MyKaspersky (Lizenz im Programm) bekommt ihr, Stand jetzt, noch die ältere Version. (Die sich früher oder später aber auch aktualisieren sollte)

Hum ok, there is a new version 21.22, try updating to new version and re-check: https://www.kaspersky.com/downloads#update-product

Kaspersy got me to try the solution Cippy posted twice, once while in live chat and again after waiting 24hrs for a solution after sending a GSI Zip file (System info) to Tech Support. Unfortunately the solution didn't work. I'm glad it worked for Cippy. Kaspersky even told me to "ensure Windows 10 update (22H2) is installed"... ...This is a cookie-cutter response that's wildly out of date; I'm on Windows 11 Home (24H2). Of course Tech Support knew this because they looked at the GSI Zip file I sent at their request, right? Right? Haha, it seems Kaspersky doesnt care or is clueless, they've certainly had time to implement a fix. I'm waiting again for Tech Support to reply. After this non-solution I'll look to a competitor asap, Kaspersky's had plenty of chances, if they don't care why should I?

This installer (screenshot) is signed properly, Trusted (digital signature). But installation fails. Because now it's Untrusted installer. What if the unsigned file is new and just unknown in KSN? It will be blocked even with enabled trusting digitally signed apps. And the product will not report this, there will simply be an installation/update/launch error. There is also apps Trusted (digital signature without confirmation). These apps will be blocked instead of running normally in the Low Restricted group. So, there can be a lot of problems with these settings.

https://www.kaspersky.ru/downloads#update-product

Download Service Pack 1 and https://software.smartbd.com/download/kaspersky/Tools/windows updates & patches/kb4474419/windows6.1-kb4474419-v3-x64.msu kb4474419 this update and then run latest keswin 12.10 version .

Hello @hamishp, Welcome! For someone who's: "not particularly tech savvy" - you've been extremely thorough & taken all the correct steps, well done! Kaspersky deleted the trojan file & both scan results show 'no threats detected', (your) system is clear. Check in Quarantine - IF the file is there (you) may wish to delete it; note, if it's in Quarantine - it's been managed by Kaspersky & is harmless unless it's restored - at which point Kaspersky will delete it again. (you) may wish to *update* Kaspersky Standard - it's currently up to v21.20, v21.18 is outdated. The link to update: https://www.kaspersky.com/downloads#update-product; read: How to update the application *AFTER* the update, run a Database update - allow it to complete. Then shutdown the computer using Shutdown, not Restart, when the computer is OFF - power on by pressing the power button, login. Check Kaspersky application for version & check the Reports for any potential issues - there really should not be any - based on what you've reported so far. IF there's further concerns please do not hesitate to post back? Thank you? Flood?+?

Hi @Bav, It is desirable to have the very latest database updates all the time, but not absolutely necessary. Kaspersky has extensive capabilities to detect malware as soon as it is launched. This works for a certain time even without up-to-date databases. The latest signatures would be an advantage for a scan, but undetected malware is harmless as long as it is not launched. Then the program control and other detection techniques intervene again. If the scan you start thinks the databases are too old, it will offer to update them first. But they are never really out of date. As soon as your computer is online, your Kaspersky can receive urgent information via the KSN and is therefore informed about the very latest known malware. If you still prefer a quick way for updates, you can create a batch file on the desktop, for example. For the MR21 the command is "C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.21\avp.com" update Then it's just a double-click...

Hello, Since two days ago I have seen that I can not start up the Battle.net application when Kaspersky is enabled. This has happened to other programs before, so I would usually add Battle.net to "Specify Trusted Applications" but this is where the second part of the issue happens. When I add the Battle.net launcher to the list, my Kaspersky would immediately crash. I have sent in a crash report when it happened, but I doubt that would help me with my immediate issue. I have run Windows update, Networking driver check and Kaspersky update but none have seemed to help. Could you please advise on what I can do to mitigate either part of this issue? Thank you.

Hi Flood and Flood's wife! Thanks for taking the time and effort to sort out my questions 🙂 It´s time to update my Kaspersky subscription and instead of spending money on an additional VPN subscription I´m thinking of getting Kaspersky Plus or Premium that includes unlimited VPN. I would set up Kaspersky VPN on my router (running Asuswrt-Merlin) to be used when torrenting, having the torrent client running on my NAS and route only the traffic to/from my NAS through the VPN client (using VPN Director). The configuration for the router would have to be for a server allowing P2P, right? Looking at the pictures on the blog and previous posts here on the forum I don´t see the option to choose a server for torrenting when creating a configuration file, just country selections. Is it only Premium that enables torrent router configuration, would it not be available with a Plus subscription? Cheers! https://www.kaspersky.com/blog/how-to-use-vpn-on-routers/48410/ https://forum.kaspersky.com/topic/openvpn-configuration-file-52764/#comment-196825

Of course! All of them running from "c:\programdata\Kaspersky... \win10" I'm waiting for this update to K Plus 21.22.7.466 in my other PC's, to verify if this happens on all of them (2pc's + 2 laptop) People still using 21.21.6 don't have this issue, because custom webview2 folder is not present. I'd like to have feedback from people running latest Kaspersky in Windows 11, too. Thanks for your help.

Hallo @Canis_Lupus, willkommen. Natürlich sollte eine Untersuchung trotz laufendem Update nicht anhalten. Den Grund dafür können wir so nicht ausmachen. Ich schlage vor, dass Du das Update zunächst mal auf "manuell" stellst. Gehe dazu im Hauptfenster links auf "Sicherheit". Dort findest Du "Update der Antiviren-Datenbanken". Rechts oben ist ein Zahnrad-Icon für die Einstellungen. Im nächsten Fenster kannst Du mit Klick auf "Zeitplan für das Datenbanken-Update" die Ausführung auf "Manuell" stellen. Damit sollte eine unterbrechungsfreie volltändige Untersuchung möglich sein. Danach stellst Du das Update am besten wieder auf "Automatisch", damit erfolgt es wieder alle zwei Stunden. Sollte der nächste Scan dann wieder abgebrochen werden, müssen wir was anderes suchen.

Предварительный анализ системного лога и логов установки klnagent позволяет предположить следующую связь: После обновления klnagent в ОС добавились новые зависимости по fanotify, eBPF и, возможно, kernel-модули или хуки. Initramfs не был перегенерирован, поэтому на загрузке Initramfs ожидает root-устройство (rdshell-locked — таймаут в rdshell, часть make-initrd). В документации к KSC и к агенту на Linux не было найдено явных инструкций по установке на Alt SP 10, однако, в документации к Astra Linux (https://support.kaspersky.ru/KSC/14/ru-RU/251798.htm) был замечен следующий пункт: Обновите оперативную память дисков: update-initramfs -u -k all В связи с чем есть предположение, что при обновлении агентов на ПК с ОС Alt SP 10 не был обновлён initramfs, что повлекло за собой сбой загрузки ОС. Тем не менее, пересборка через make-initrd результатов не принесла.

Hello @ycaosbiann, @GTom, @PHR75017, Update: The Kaspersky expert team/developers are working on bug 8903377 with high priority. Everyone please patiently wait. Thank you🙏 Flood🐳+🐋

Hallo zusammen, ich habe heute manuell von der Kaspersky Standard 21.19.7.527 auf die 21.20.8.505 geupdatet, da das automatische Update bei mir ja leider immer wieder Probleme macht. Das Update lief einwandfrei durch. Ich habe mir aber angewöhnt, kurz die Berichte durchzuschauen, ob auch alle "Funktionen" richtig gestartet wurden. Dabei habe ich festgestellt, dass schon vor dem Update auf Version 21.19.7.527 die Aufgabe für die "Programmüberwachung" (seit 22.01.) und für "Anti-Banner" (seit 23.01.) keine Logs mehr schreibt. Für letzteres ist es aber komischerweise nur im Standard-Windows-Konto der Fall. Unter dem Admin-Konto werden weiterhin die Log-Einträge gespeichert. Dasselbe Problem gibt / gab es ja auch für den Punkt "Schutz vor Datensammlung". Wenn ich mir aber den Bericht der jeweiligen Aufgaben speichere, sind alle Einträge vorhanden. Es scheint also wieder nur ein Anzeigebug zu sein, an sich funktionieren die verschiedenen Funktionen richtig, oder? Danke im Voraus für die Hilfe. Gruß scope

Кстати, по поводу рам-дисков и драйверов. Не разбирался, как именно работает, но в настройках биоса материнской платы есть возможность включить автоматическую установку софта от производителя. И после установки чистой windows - этот софт устанавливается через некоторое время. Не драйвера (которые через windows update), а именно софтина основная. Так что это прям совсем не показатель заражения, а вполне вероятно, что штатная работа.

Thanks for the reply can you explain to me how to do that in details nothing showes in update history there is a some security updates and other updates nothing about FEP

Hello @noone, Thank you for the information! Create a System Restore Point. In Windows Update History - is FEP showing - IF 'yes', go to the Installed Updates & uninstall, then a full reboot, power OFF/ON, login & How to install the extension in Mozilla Firefox, then How to enable the extension in Mozilla Firefox. Has the Kaspersky extension been removed from Firefox, exit Firefox browser, followed by a full power OFF of the computer, followed by power ON by pressing the power button, login, then: How to install the extension in Mozilla Firefox, then How to enable the extension in Mozilla Firefox? IF the issue persists please read & follow: What to do if you experience issues -> submit a request to Kaspersky Customer Service. Please share the outcome with the Community when it's available? Thank you🙏 Flood🐳+🐋

App reinstalling is a great power. Let's hope the next OS/app update doesn't break everything again. 🙂

Yes, the icon appears again but not in next system start, it's recreated after database or Kaspersky software update. I believe this happens when Kaspersky client app GUI gets updates. I think people who is responsible for software deployment/distribution (Setup package programmers) should check this issue. Should do something like excluding default shortcut (icon) creation in silent/background update mode. If someone wants to have an icon on desktop should be able to use special checkbox for that during the Setup (Installation) process. But if it's being installed silently (background update mode) no shortcuts (icons) should be created on Desktop. That's how most user-friendly apps behave from my personal experience. I understand when a web browser creates an icon on Desktop without asking a user, because web browsers frequently used apps. But why to do this with an antivirus? It's meant to run in background and guard your PC, there is nothing to do on antivirus GUI, except one-time configuration.

Hello Kaspersky Support Team, I'm experiencing the same issue reported by another user, but I'm using the latest version of Kaspersky Password Manager (25.0.0.501) on my system. System details: Operating System: Windows 11 23H2 Build Number: 22631.5549 KPM Version: 25.0.0.501 Note: I am not part of the Windows Insider Program. Issue description: After entering my correct master password, the application displays the message “Decrypting vault” and then abruptly closes without showing any error message. Troubleshooting steps already taken: Restarted the computer Uninstalled and reinstalled Kaspersky Password Manager However, the issue persists. Important note: I noticed the issue began after installing the following Windows Update: "2025-06 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5060826)" Release Notes: https://support.microsoft.com/en-us/topic/june-26-2025-kb5060826-os-builds-22621-5549-and-22631-5549-preview-65d38dd2-e149-4462-9699-e2482f60b16b Thanks!