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Showing results for 'update' in content posted in the last year.
Found 514 results
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Hello @Juliammm, Welcome! Logging into (your) MyKaspersky account is different to logging into the Kaspersky Support Forum. What is the ERROR-message? For the logging into (your) MyKaspersky account is it from the installed Kaspersky application OR via a browser? IF it's 'browser' - try another browser. Make sure Windows OS is *updated* to the latest version & build -> Select Start , go to Settings Update & Security Windows Update > select Check for Windows updates? IF it's via the Kaspersky application, shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the power-button, login to the computer, recheck IF (you) can login to the MyKaspersky account? IF the 'unable to log into MyKaspersky account' issue persists, please log a request with Kaspersky Customer Service: https://support.kaspersky.com.br/b2c/br#contacts, on the support page select Email, fill in the template as shown, please provide a *detailed-history*, please do not select the AI-Bot to submit the request: Also Kaspersky Customer Service will assist if the purchase needs to be canceled. Thank you🙏 Flood🐳+🐋
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Morph000 replied to Morph000's topic in Kaspersky: Basic, Standard, Plus, PremiumSeems the latest Kaspersky update to 21.25 has fixed this. -
Dass Update Plus würde die Version 21.25.7.504(a) tragen und ist die aktuellste. Würde einfach nochmals wie Vorgeschlagen oben in den Beiträgen die Version runterladen und Darüberinstallieren lassen. -
shinmarwan replied to shinmarwan's topic in Kaspersky: Basic, Standard, Plus, Premiumhold on ... the issue fixed it self update is working now thank you for you assistance @harlan4096 -
Hum ok... try to add this server to the update settings: https://s00.upd.kaspersky.com Once added, place the new server on top, and enable it. Are You using a VPN? What is your nationality? What is your current location?
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So die exe. gestartet, " Blut und Wasser geschwitzt " dass alles reibungslos funktioniert. Scheint funktioniert zu haben. Frage mich nur, was ist bei mir schiefgelaufen das das Update nicht selbständig installiert wurde. -
@Schulte Diese Datei finde ich nicht. Ich finde als Ordner Kaspersky21.24 Die AVP21.24\Temp gibt es nicht. Auch nicht setup. Das habe ich in My Kaspersky gefunden: Wir haben 1 Update für Ihr Programm gefunden Installieren Sie die Updates lokal auf dem Gerät. Informationen über die genaue Anzahl der Updates sind im Programm verfügbar. Die Anzahl der verfügbaren Updates wird verzögert ermittelt und kann sich von der Anzahl der im Programm verfügbaren Updates unterscheiden. Die Anzahl der Updates wird für das Benutzerkonto mit Administratorrechten ermittelt und kann für andere Benutzerkonten auf dem Gerät abweichen. Lokal auf dem Gerät beheben Finde aber nichts und weis nicht wie ich vorgehen soll.
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@Kiki25 Welcome The WireGuard option wll be available in a future update. -
Update Mai 2026 Die Möglichkeit, Kaspersky VPN auf dem Router zu installieren, ist zurück. Über das "My Kaspersky"-Konto kann wieder eine Konfigurationsdatei erstellt und heruntergeladen werden. Zunächst für OpenVPN, in den nächsten Monaten soll zusätzlich WireGuard unterstützt werden. Router support recovery -
@mrgnv, Thank you for the information! Confirm please - Version 25H2 OS BUILD 26200.7922 is *not* from Insider Release Preview Channel, that 26200.7922 has been commercially released? -> Select Start > Settings > Windows Update > Update history - find 26200.7922, post a full-screen-screen-print? Thank you🙏 Flood🐳+🐋
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Bei mir ist es immer noch die 21.24.8.522(b) Obwohl irgendwann kam eine Meldung - Update steht bereit. Da ich am arbeiten war , habe ich nicht reagiert und die Meldung verschwand.
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K0908 replied to K0908's topic in Virus and Ransomware related questionsThe upload limit was 10MB each and 3 max. So there is no way I can upload the apk. I will provide the scenario info and screenshot. They should be able to get the apk from play store themselves. Just to sum up my case: App: Samsung Internet Base version: 27.0.9.86 https://www.virustotal.com/gui/file/bd0164c2ac0ca55f3bf7fe947508e3285ca546c95eb995d04f0996dfff46231b Update Version: 29.0.0.59 https://www.virustotal.com/gui/file/c50af847dc88344cfc47a0724c021dbd0b54fc6bb5872b82b25ca4dd259d76c3/details Both of them passed VirusTotal including Kaspersky. Can't upload to opentip due to size limit. Symptom: Kaspersky Triggers HEUR: Trojan-Spy.AndroidOS.SmForw.bs when I try to update the app or full scan on already updated app. Current Solution: Uninstall update and disable auto update for this app. I don't believe it is a real virus. It is hundreds of millions current users we are talking about. -
Neti posted a topic in Pour particuliersBonsoir, j'ai aussi perdu la fonction double VPN depuis la dernière update ... Une solution du support Kaspersky ? Merci -
I don't think it is because AI implementation, since that tech has been there for years. For the 2nd questions, You can try to Export You configuration settings, also during uninstallation, You are requested to keep some data also. Have You tried to update via running the new version installer and overwriting the current version? I will keep all the settings.
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Patch "A" voor Kaspersky MR25 (21.25.7.504) wordt momenteel uitgerold. De automatische update wordt geleidelijk aan vrijgegeven.
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Neijek replied to Salvo63's topic in Utenti privatiQuick update, still not fixed. @kaspersky any fix inc?
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Hallo @Retrolenk, ich teile @Longlifes Bedenken bezüglich der Datenbankupdates. Die 2010 wirst Du wohl nicht mehr aktiviert und in einen nutzbaren Zustand bekommen. Ich habe gerade die Update-Dateien der alten Versionen durchforstet. Letztmalig taucht XP bei der 2019 auf. Vielleicht kannst Du die Aktivierung damit versuchen, allerdings könnte der Code zu alt sein. Es werden zwei Downloads angeboten: - die 19.0.0.1088, dafür muss Deine CPU aber die SSE2-Befehlssätze unterstützen. - die 18.0.0.405, gibt es aber nicht auf Deutsch. Vielleicht geht ja Englisch? SSE2 wird nicht benötigt. KL product builds Theoretisch könnte die Version noch funktionieren, den letzten Patch gab es aber schon 2022.
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Loose 1000 posted a topic in Kaspersky VPNWe have all been struggling with VPN and DNS issues after the recent update to Kaspersky VPN Secure Connection which involved integrating PureVPN into its services. After 8 days waiting for this issue to be resolved I can no longer justify spending any more time dealing with an unreliable and intermittent VPN, so have uninstalled it and paid for a month with another provider. As a Kaspersky loyalist who has used Kaspersky's products for nearly a decade, and never had any of my systems breached under Kaspersky's guardianship, I find having to uninstall their VPN immensely disappointing. For those of you still struggling with issues like intermittent VPN access, zero access or partial access to some sites (YouTube and Google Maps among others in my case) and your DNS malfunctioning, in my view this cannot be solved at the users end as it is an issue Kaspersky's integration of PureVPN's servers into it's security architecture. * IT IS TIME FOR KASPERSKY LAB TO RESPOND I am formally requesting that an OFFICIAL UPDATE from Kaspersky Lab is sent to all users of Kaspersky VPN Secure Connection via email to clarify the nature of the remaining issues and when they can be expected to be solved. In my view 8 days of a virtually unusable VPN is a serious enough failure to maintain an internet security component that a FULL ROLLBACK of the update needs to be considered until the developers find a 100 percent functional and permanent solution to the issue. In the meantime, having reluctantly uninstalled Kaspersky VPN, I can now get on with my work with a 100 percent reliable VPN. For the reader, let me know what you think, or if you have come across any solution that works for you. * Once Kaspersky Lab issues a statement on the issue as requested above I will download and test Kaserpsky VPN Secure Connection again, because, as I say, I am a Kasperksy loyalist and still believe their security suite is the Gold Standard in internet security. -
Loose 1000 replied to Loose 1000's topic in Kaspersky VPNKaspersky's latest statement is here: https://support.kaspersky.com/faq/ksec-migration It contains download links for another update for all devices and and subscription types. So its important to try that, and if the situation hasn't improved either lodge or update a support ticket, this will help Kaspersky further diagnose the issues and how widespread they are. The absence of any contribution or explanation by this forum's moderators on many of the threads concerning this issue is telling. It may indicate that a strict "no comment" directive from legal and PR has been applied to what can be described as follows: "A Severity 1 (SEV-1) incident: a global service degradation lasting more than 4 hours , triggering company-wide emergency protocols." Normally an outage affecting connectivity for a majority of users would be expected to be resolved within 24-48 hours. Just how widespread this is issue is unknown but given that the update applies to all platforms and subscription types it is likely to be extensive, and silence can be a form of damage control. There must be a fundamental incompatibility between Kaspersky's software and PureVPN's infrastructure that requires a major re-engineering effort to fix. Temporary use of one of the many free VPNs is a good option to have a break from the stress of dealing with this. I wish I could be of more help, just know that you are definitely not alone.
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Sent a support ticket 6 days ago and received 2 replies only, both asking me for logs, system info and many things that are obviously not related to the problem, are the customer support people not told that the issue is your service and not my completely unrelated 4 devices all on different versions of the app and now updated to equally useless latest versions? It's fairly straightforward that whatever update was done, was done incorrectly or to extremely low quality servers and now doesn't work. I asked for a partial refund at the very least because I paid for a service and I got an application that has to stay turned off and no service but "I'm out of the 30-day period" so I can't even get my money back after years of paying for this service. I don't see any updates anywhere and this was after the atrocious changes announced at the end of November, "update to the latest version" does nothing, I've been on the last 3 "latest" versions and the debug version, unable to refresh gmail or get a whatsapp message, even play a youtube video on a computer. For all the people who will rightfully cancel the service, you should at least post an update explaining that the service doesn't work or instruct your customer service to be honest instead of saying that updating the application will magically fix the bad service provided. -
Und bei den Gründen schweigt sich KL, gegenüber mir zumindest, ziemlich aus. 🙃 Die 25er habe ich gleich bei Bekanntwerden manuell installiert, somit kann ich nichts dazu sagen, wie es mit dem Update aussieht. Edith meint noch: Den Patch a habe ich heute erhalten. -
Ich habe die Plus-Version und WIN 11 und bisher auch kein automatisches Update auf die 21.25.7.504 bekommen. Hab es dann manuell gemacht. -
OGama posted a topic in Para casaOlá equipa da Kaspersky e todos os usuários de quem gostamos muito da Kaspersky, Sou do tempo onde o Kaspersky quando apanhava algo, chiava como um porco! Muitos se lembrarão desse pormenor engraçado. Por primeira vez o suporte ao cliente não funcionou no meu ponto de vista, como devia. Tentei explicar da melhor forma possível tudo, compreendendo de ante mão o que o Kaspersky neste momento pode ou não fazer, sei disso. Vou explicar então da melhor forma possivel: Tenho o browser Brave 1.90 no meu laptop, que passei a usar mais devido ao problema do Chrome com uma IA descarregada no meu pc sem consentimento. Sempre que faço update ao meu Kaspersky, as vezes desinstalo de raiz, limpando tudo bem e instalo novamente, de seguida testo se tudo esta a funcionar bem usando o teste Eicar. E usando o teste tudo é detectado sem problemas, usando o browser da Brave. Adquiri recentemente o Brave Origin, que se encontra em estado Beta neste momento, e antes de o usar com alguma regularidade, faço testes, incluindo o Eicar. Mas no teste do Eicar o meu Kaspersky não detecta nada, simplesmente passa. O meu pensamento foi, se um virus de eicar passa, imagino o resto? Sei que na mesma o System Watcher vai olhar por mim, mas sempre é bom ele ficar barrado a primeira. Contactei o apoio no sentido de perceber o porque deste comportamento, e obtive a resposta que o Kaspersky não trabalha com esse browser. Eu entendi o que o tecnico quis dizer, mas no meu caso não estava a falar da extensão, sei perfeitamente que ela não funciona no Brave. Mas o filtro de detenção sim funciona, no Brave normal ele detecta tudo, menos no Brave Origin. Esse ticket foi fechado, apesar da minha insistência em explicar tudo bem e compreendendo de ante mão o que o Kasperksy pode ou não pode fazer. Numa segunda tentativa, um tecnico do apoio com o nome Fernando, compreendeu tudo bem e tentou ajudar-me. Deu-me os passos certos para realizar uma gravação de video, mais info detalhado do meu sistema, para ele me puder ajudar melhor. Fiz isso, gerando um video+info com 200mb e mandei para a Kaspersky. Mas o meu espanto foi que esse ticket tambem foi fechado sem me darem uma razão plausivel, sem me ajudarem em nada. Por primeira vez tive esta experiencia ruim do serviço de atendimento. O Fernando foi o unico que foi 5****+, e um outro de Daniel foi uma desgraça, mandou a mesma resposta duas vezes igual. Acho que a Kaspersky tem de rever melhor estas situações, pois vocês tem o melhor antivírus do mercado, quer em detenção, quer pela qualidade da equipa GReAT. E o suporte não esta a acompanhar essa qualidade. Já agora, se alguem souber a resposta do meu problema acima, gostaria ter alguma opinião sobre o assunto. Muito obrigado! -
Cerberusyuri posted a topic in Für PrivatanwenderHey ich hab mal ne frage, seid n paar wochen kann whatsapp keine verbindung mehr herstellen. und seid n paar tagen hängt mein discord permanent im update failed screen. ich hab erst einiges versucht, sogar kaspersky schutz angehalten, was mir schien als würde es ausreichen., aber nix hat geholfen. vorhin hab ichs dann mal etwas weiter versucht und kaspersky erst beendet und dann die prozesse die noch übrig waren beendet (Lab Launcher und VPN wobei ich nichmal weis warum vpn überhaupt n hintergurnd prozess is, ich hab das nichtmal!!!) und danach gings, bis ich kaspersky wieder angemacht hab. Erklärt mir bitte einer wie ich das problem lösen kann damit ich's auf meinem nächsten pc der in ein paar tagen kommt (den ich u.a. wegen dem problem gekauft hab... naja mehr oder weniger aber das war der trigger) nicht auch noch habe und wenn dann direkt beheben kann. (edit: VPN kanns ncih sein, habs grad nochmal versucht und nur lap launcher prozess beendet nachdem kaspersky beendet war, weil vorher geht das ja nich, und danach gings, Kaspersky VPN background process war während dessen noch an, was aber auch sinn macht, weil verwend ich ja eh nich) Ich benutz Kaspersky mittlerweile seid jahren, hab seid dem nie wieder probleme mit viren gehabt (alles von kaspersky abgehalten) und ich würde das gerne weiter beibehalten, aber wenn dieses problem nicht gelöst wird muss ich mich nach einem anderen programm umsehen.
