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  1. harlan4096
    I've recently updated my 21.23 overwriting it with 21.24: Personally, I haven't gotten the issue, but I recall that other users had the same issue with previous versions when They did update, and for many of them, the only workaround was uninstalling and run a clean installation of the new version of Kaspersky. Also, the icon remains in gray but working, it will only get green color if You enable Private Browsing and/or Anti-Banner modules.
  2. newbie1
    I did get this problem when I updated the version manually instead of waiting for it to auto update. I now wait for the auto update. In the past I found the only way to fix this was to uninstall/re-install Kaspersky
  3. Yoji
    Just upgraded to version Premium 21.24.8.522 and noticed it alerting me in the "home" section of the app to turn on MS Edge extension... so I said to turn it on. It took me to Edge, but shows the extension as already installed.. so I removed it... and readded it, but no change, it says its installed, but remains Grey and the warning inside the app to turn it on remains. (and I have rebooted, just to be sure) The extension page says its version 2.13.33.2 dated 18th Sep 2025 (on the Chrome web store). My version of Edge is up to date... 144.0.3719.104 PC is Win 11 Pro, 25H2 fully patched... ver 26200.7628 Just me? any ideas? I presume Kaspersky just have to pull their finger out and update something
  4. TCuser
    Так у вас показывает уязвимости Win 11 на какой версии Linux KSC 16.1 или 15.1 (update 2) ?
  5. mike 1
    Если готовы мигрировать на Linux KSC, то до 16.1. Если сейчас не готовы, то до 15.1 (update 2). Агента администрирования можно обновить до 16.1 на клиентах.
  6. Flood and Flood's wife
    Hi @amralaa, As *Moderator* @harlan4096 already advised - you have the most up-to-date Kaspersky Free version & yes, ATM it's still supported. (You) are one of the lucky ones! Kaspersky *stopped* Kaspersky Free in many *other* countries. Don't ask when will it STOP OR will it STOP (in Egypt) - none of us know - Kaspersky never announces that type of information. ENJOY it while (you) have it! It's WORKING! STOP panicking! IF (you) want to see it updating & don't want to open the application - on the Windows Taskbar, select Hidden icons, the Kaspersky icon will show a tiny-down-arrow IF there's a Database-update updating. Thank you🙏 Flood🐳+🐋
  7. amralaa
    I was able to install Kaspersky from within my account Can I update it in the background without checking for updates to the program's main software?
  8. Berny
    @MR2 Welcome. Please try this : Disable (Uninstall) Kaspersky Plus Go to https://my.kaspersky.com/MyLicenses#/portal/pages/licenses → Kaspersky Plus → Download After download , the on top installation will start automatically. Wen the installation is completed → update Databases Reboot (Shutdown)
  9. amralaa
    I live in Egypt and I like Kaspersky because it's very strong in terms of protection. I'm wondering if it's available for download in Egypt. My second question is, does it update automatically in the background, or do I have to update it manually from your official website?
  10. Sam_Supernoods
    Hi I have this issue as well it auto update and then now i cannot launch my vm as ever time it crashes my vm is using Ubuntu
  11. Sang
    Hi everyone, We have deployed Kaspersky Infrastructure on an air gapped system where our Administration Server is located in a secure zone (it cannot connect to the Internet directly or via a proxy server). We are planning to connect it to the Internet using a data diode system and a filtering device that only allows requests to approved destinations, specifically KSN servers for update repositories and vulnerability scanning. However, we are not sure whether Kaspersky uses its KSN servers to store security patches for applications and operating systems, or whether it retrieves updates directly from vendor sources (such as Microsoft, Google Chrome, etc.). I would like to know if there is any documentation that explains the vulnerability scanning workflow in detail, or if someone could provide an overview of how it works. Thank you, and have a great day!
  12. Pman
    Update zu meinem Problem. Zum einen habe ich mein aktuelles Kaspersky deinstalliert und auf Anweisung die App über die Webseite aus der Support Nachricht aktualisiert. Weiter habe ich die Nachrichten Übermittlung in der App angepasst. Nun stehe ich bei max 2% Akku Verbrauch. Beobachte das nun seit einigen Tagen. Bis dato ist alles im Grünen Bereich. Grüße
  13. Jonty Rhodes

    Cannot remove KSK from Andriod devices

    Jonty Rhodes replied to Jonty Rhodes's topic in Kaspersky Safe Kids

    Just to add to this after some more checking and testing and no answer from Support again.The app is not blocking anything - not websites, not games or any installs at all. I have updated to the latest OS update and downloaded and tried to re-install it using the download APK file. Nothing changes. Renamed the device and deleted the kid's profile and the device from the console portal. Somehow it is not communicating with the KSK server I guess because it is not appearing in the portal.
  14. harlan4096

    Error 141 Driver Nvidia Série 10

    harlan4096 replied to Luciano93p's topic in Para casa

    Bem-vindo à Comunidade Kaspersky. Você já experimentou a versão mais recente, 21.24? https://www.kaspersky.com.br/downloads#update-product Atualize também a VPN 21.24.
  15. harlan4096
    Windows 11, but what revision 25H2, 24H2? In Windows Update settings -> inside Advanced Options, you can check Optional updates.
  16. Berny

    Patch status voor de Kaspersky producten

    Berny replied to Berny's topic in Voor thuis

    De automatische update naar de nieuwe versies MR24 (21.24.8.522) NL Kaspersky Standard - Plus - Premium is begonnen. Na installatie is een handmatige database-update + reboot aanbevolen.
  17. öNer
    Hello, Thank you for the response. The issue is related to Kaspersky Antivirus for Android, not the VPN application. I will update to the latest available version and monitor whether the issue persists. If it continues, I will submit a detailed report to Kaspersky Customer Service including an AIDA64 report, and share the outcome with the community.
  18. Flood and Flood's wife
    Hello @öNer, Welcome back! Is the issue with the Kaspersky AV app OR the Kaspersky VPN on the Android? App version: 11.129.4.14969, requires updating, read: VPN Performansı için En Son Sürüme Güncelleyin. IF the issue persists after an update Log a request with Kaspersky Customer Service: https://support.kaspersky.com/tr/b2c/tr#contacts, select E-posta, provide a *detailed history*, also collect an AIDA64 Report & include that with the submission. Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋
  19. paul_33
    We're on 12.11.0.637 right now It seems like some computers are fixing themselves without having to do anything, while others are suddenly experiencing this issue out of the blue despite working since the update. So now I am not sure what is causing this. One computer that I had previously reinstalled suddenly starting having it again, then after a few restarts it fixed itself. There needs to be a quick way to fix this because users can't be carrying on while their AV is not running correctly. Shouldn't it try to restart protection on it's own?
  20. Berny
    @Sander You are welcome. Please see FAQ → Kaspersky: Basic, Standard, Plus, Premium - info & FAQ You can proceed with an On Top install , during the installation Kaspersky Plus will import your KTS license & settings, once the installation is completed please update Databases + Reboot (Shut Down)
  21. eina
    it still doesnt work after reinstall kaspersky and update database, instead you give general solution why dont you try install my game and try to fix it
  22. Snoopy22
    Moin. Es geht hier nur um Android Geräte. Bei aktualisieren werden nur irgendwelche "Stores" angeboten, wo man erst wieder ein Konto einrichten muss. Ich möchte einfach einen direkten Link zu der aktuellen APK dirket bei Kaspersky haben, warum gibt es das nicht? Jedesmal wenn ein Update benachrichtigt wird, muss erst mit Browser ins Internet und dann bis zu den APK durcharbeiten, warum so kompliziert? Weis da jemand mehr? Gruß
  23. Friend
    Добрый день, Как правильно делать скриншоты: https://support.kaspersky.ru/common/diagnostics/492#block1, можно воспользоваться ножницами. Так это не стороннее ПО, продукт Лаборатории Касперского. Kaspersky Update Utility не устанавливается, достаточно распаковать архив и запустить программу. Так убедитесь в этом, точно ли Robocopy этим занимается или же у вас сидит вирус, который антивирус не видит. С подробным описанием, трассировками и отчетом о системе обратитесь в поддержку: https://support.kaspersky.ru/b2b/ru#contacts, возможно ложное срабатывание эвристического анализатора.
  24. Sanke
    Kaspersky Update Utility у нас нельзя стороннее ПО устанавливать, а только разрешенное тем более нет связи на этих машинах они без внешней сети, По поводу то что там нет вирусов, так как изначально базы выкладываются на сервер на котором уже есть Антивирус Касперского, после я копирую эти базы на свой комп, на котором тоже есть Антивирус Касперского обновленный, после чего я копирую эти базы на флешку которая используется только на машинах без сети, после чего я копирую эти базы на одну из машин на которых стоит Касперский но правда не с последними обновлениями и уже раскидываю по машинам которые находятся во внутренней сети.
  25. andrew75
    возможно существование Kaspersky Update Utility для вас тоже будет новостью. Тогда почитайте. Она больше подходит для ваших целей. это утверждение, исходя из ваших скриншотов, вызывает сомнение. Как выше написали есть подозрение на работу шифровальщика.
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