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Showing results for 'update' in content posted in the last year.
Found 514 results
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Jassie_Dave replied to Jassie_Dave's topic in Kaspersky Password ManagerHi all, Just an update for those using GetApps like me. I've received an update from Kaspersky Support. The issue with the app on GetApps has been resolved, and it is now available for download again. Have a great day, guys!
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BlackEdition posted a topic in Kaspersky VPNIm not sure if im misunderstanding this feature or if it's broken? I only want the VPN to work on a certain website, and when I go to Settings > Websites, add my domain there (example.com) and choose to enable VPN, visiting that website doesn't trigger the VPN to turn on at all. I have Kaspersky Plus (unlimited VPN). I have the latest update for Kaspersky VPN v21.24.8.522-2. Split Tunneling is OFF, so no conflictions there. Smart Protection is ON, however the main screen says I need to enable Windows location services and restart (it's disabled in my OS). Do I need to have the VPN connected all the time from the main screen (and it will only affect my website?), or how is this supposed to work exactly?
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suel25 replied to suel25's topic in Kaspersky Total SecurityAfter the last windows 11 update both my Whatsapp and Roboforms do not work with the start menu. I can get them on web browser but not the way that I would like them to work. My RoboForm on the browser doesn't then offer me my passwords to login and can't be synced with my everywhere accounts on my laptop and phone. I have spent a few hours with the Technical people at RoboForm and they can't find a solution and suggest I contact Kaspersky to find what it wrong. For RoboForm I get the following message when trying to login . Cannot Log In: Cannot connect with background: Cannot connect to server: Connecting to online.roboform.com: Cannot switch to TLS mode: rc=-1 err=5 t=error:00000000:lib(0):func(0):reason(0)[0] I have tried to use trusted files etc but nothing seems to be working at the moment. For Whatsapp I get the following thank you for any help you can give me..thumb.png.f49a70f0702ad396b80c6cc988f1fecc.png)
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suel25 posted a topic in Kaspersky Total SecurityAfter the last windows 11 update both my Whatsapp and Roboforms do not work with the start menu. I can get them on web browser but not the way that I would like them to work. My RoboForm on the browser doesn't then offer me my passwords to login and can't be synced with my everywhere accounts on my laptop and phone. I have spent a few hours with the Technical people at RoboForm and they can't find a solution and suggest I contact Kaspersky to find what it wrong. For RoboForm I get the following message when trying to login . Cannot Log In: Cannot connect with background: Cannot connect to server: Connecting to online.roboform.com: Cannot switch to TLS mode: rc=-1 err=5 t=error:00000000:lib(0):func(0):reason(0)[0] I have tried to use trusted files etc but nothing seems to be working at the moment. For Whatsapp I get the following
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Hello @Zork, Welcome back! K. Internet Security has been replaced by Kaspersky Standard. Do ONE machine at a time. (IF this were our machine/our problem) -> given the mess it appears to be in with files not clearing & old versions not being automatically updated - which actually explains the oversized file problem - we would *uninstall* K. Internet Security using Windows ADD & REMOVE programs - don't do anything fancy, stick to the basics - save LICENSE information only - at the end of the *uninstall* REBOOT the machine with a SHUTDOWN -> Then use: https://www.kaspersky.com/downloads#update-product -> after installing the new software - run a Database update followed by a shutdown & power-on of the computer - login & monitor? Thank you🙏 Flood🐳+🐋 -
Hello @Zork, You're most welcome! We're delighted to read the first part of the issue is resolved! Well done! 21.3. is *up-to-date* for 21.3 but it's positively medieval, it *should* have been updated to the most current version 21.24 *automatically*, however, oftentimes, when installations go awry that may not happen - as would appear to be what's happened with (yr) Kaspersky software. 21.24 is Kaspersky's new generation software - (you'll) see many changes, it's much more than window-dressing, READ: About Kaspersky solutions & What's new in the latest version of the application remember (refer to the image below) -> in every Kaspersky GUI - a question-mark in the top-right-hand-corner (C) represents a link to HELP documentation AND 21.24 has a SEARCH field (D) -> for best results use simple-search-terms, for example fire will open the Window where the Firewall module can be accessed... Don't mess around with PS, batch-scripts or anything else - do as instructed, either download on top, at the end of that process run a Database update, then shutdown of the machine using SHUTDOWN, not Restart, power-on by pressing the power-button, login, monitor OR do a clean install, IF doing a clean install - save LICENSE information only, after installing the new software - run a Database update followed by a SHUTDOWN & power-on of the computer - login & monitor for the original problem? After the shutdown & bringing the machine back online - at some stage - we would expect seven days max -> a patch may be released to (yr) installation - if all things are progressing normally there should be a notification -> and the action/s (you) need to take -> normally a reboot to apply the patch - image - our installation on patch(a), after receiving notification of an *automatic-update*, a reboot/shutdown applied patch(b) Thank you🙏 Flood🐳+🐋
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Zork replied to affatube's topic in Kaspersky: Basic, Standard, Plus, PremiumHello, Sir and Lady Flood! Thank you very much for the timely reply and all the valuable infos. First of all: It's DONE, all is fine (*) - Solution as you layed out perfectly: - disable self-check, - close the app (works simply via try-icon-menu), this releases the file locks, - wipe the whole 'Report' folder. drive´s fill meter back to blue, NICE! (*) Status Quo: 2MB in 6 hours uptime ... will see in a day or two where this is going .. Housekeeping is how I found the file in the first place ;) Used 'Hack' neutrally in the sense of (having to) 'use a system in a non-intended-by-design way' (what "turning off an engine during flight" basically is ... ;)) Quite likeable actually, and so satisfying to see the fill meter snapping back ;) Thanks again for that! Current version is 21.3.10.391 and the app tells me everything is up to date. Is there a way to force an update from the GUI or would I need to download/run the newest installer-bootstrapper? Does 21.24 contain any essential updates (does it handle the Reports-files differently maybe?) or better protection, performance, etc. or just nice to have the latest GUI? Sure, 3-step solution see above. One more thing, if I may: Wondered if it's possible to write a batch or powershell script to automate that 3-step-procedure. Should not be possible I guess, since that's what any intruder will attempt to do. .. lets ask the robot: Note: Attempting to forcibly terminate antivirus software via script can interfere with system security and may trigger defensive actions by the software itself. The provided search results do not support or validate methods for disabling security software. Maybe not such a good idea ;) Thanks again, dear Floods, have a good day! -
anniespain posted a topic in Kaspersky: Basic, Standard, Plus, PremiumHello, I used Kaspersky Standard for many years without any issues. However, after a recent Kaspersky app update, it started causing BSODs right at startup. If I uninstall Kaspersky, everything goes back to normal and the PC boots correctly. I’ve already tried deleting and reinstalling drivers, and updating them, but nothing fixes it except completely removing Kaspersky. The WhoCrashed app says the problem is related to KLFLT.sys. I’m using Windows 11 on an AMD system. Has anyone else experienced this? If so, how did you fix it? Any help would be greatly appreciated. -
Hello @Sergi, Welcome! (your) topic is in Kaspersky Total Security section, which Kaspersky software *name* has been updated? Kaspersky Total Security is Kaspersky's *old* software, it's been replaced by Kaspersky Plus, Kaspersky is offering a *Free-like-for-like* upgrade: READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ Download is available here: https://www.kaspersky.com/downloads#update-product it's (yr) choice whether OR not to install / update a new version over the top OR do a clean install, IF doing a clean install - save LICENSE information only, after installing the new software - run a Database update followed by a shutdown & power-on of the computer - login & monitor for the original problem? IF it repeats log the issue with Kaspersky Customer Service (KCS): https://support.kaspersky.com/b2c#contacts, select Email, fill in the template as shown, provide a *detailed-history* *Do NOT use the AI-BOT to submit the incident* Please share the outcome with the Community when it's available? Thank you🙏 Flood🐳+🐋
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Hello @Zork, Welcome! Absolutely positive - IF that's not happening with (your) installation something has gone amiss & needs to be managed manually to rectify & get back to *normal*: Hack - what do you mean? It's housekeeping. Disable Self-Defense in the Kaspersky product, then exit Kaspersky product and delete the files. Then shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the Start-button, login, check if the issue is resolved OR run the computer in SAFE-MODE & delete the files, then shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the Start-button, login, check if the issue is resolved? ALSO - which version of Kaspersky is *actually* installed? IF it's 21.3 it's outdated!! In Windows Taskbar *Hidden-icons*, rightclick the Kaspersky icon, select About? Kaspersky is up to 21.24 - which is what should be installed - IF (yr) software requires updating, use: https://www.kaspersky.com/downloads#update-product - it's (yr) choice whether OR not to install / update a new version over the top OR do a clean install, IF doing a clean install - save LICENSE information only, after installing the new software - run a Database update followed by a shutdown & power-on of the computer - login & monitor for the original problem? IF it repeats log the issue with Kaspersky Customer Service (KCS): https://support.kaspersky.com/b2c#contacts, select Email, fill in the template as shown, provide a *detailed-history* -> select (yr) Kaspersky software from the drop-down-list (A) *Do NOT use the AI-BOT to submit the incident* Please share the outcome with the Community when it's available? Thank you🙏 Flood🐳+🐋
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BigT replied to Handoyo's topic in Kaspersky: Basic, Standard, Plus, PremiumI was in touch with Kaspersky about this issue. I asked if there was a simple work-around rather than having to re-install Kaspersky following a failed connection to the Smart Home Monitor . Manz, the Customer Service representative came up with the following suggestion. After a system restart or full shutdown, exit Kaspersky (right click the Kaspersky icon in the taskbar and select Exit), then re-start Kaspersky. This worked for me. He also said that a fix was being worked on and hoped it would be in the next update. Seems a satisfactory workaround until it is fixed permanently. -
@MarkoStm Welcome. Run [taskmgr] → Details → Right click 'avp.exe' → Priority Also, please upgrade for free to Kaspersky Standard Please proceed with an on top installation , update databases + reboot shut down, Kaspersky Standard will import your Kaspersky Internet Security license and settings. -
@sebgc Please proceed with an on top installation and update databases + reboot shut down , Kaspersky Plus will import your KTS license and settings.
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Hello @sebgc, Welcome! Update to Kaspersky Plus - Kaspersky Total Security is Kaspersky's *old* software, it's been replaced by K+, Kaspersky is offering a *Free-like-for-like* upgrade: READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ Download is available here: https://www.kaspersky.com/downloads#update-product Thank you🙏 Flood🐳+🐋
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Hello @efearin, Welcome! Which region are (you) physically located in? Which VPN version is installed for Windows and for Android? READ: Update to the Latest Version for Smooth VPN Performance Have (your) network devices been physically reset? Have the Windows & Android devices been fully shutdown & manually powered ON? Is a proxy being used? IF 'yes' -> check if proxy server connection settings are correct? READ: "Unable to connect to the VPN provider" error in Kaspersky VPN Secure Connection for Android & Known issues in Kaspersky VPN Secure Connection for Android, Why won’t my VPN connect? Common VPN problems and how to fix them IF issues persists -> please reach out to Kaspersky Customer Service (KCS): https://support.kaspersky.com/b2c#contacts, select Email, fill in the template as shown: *Do NOT use the AI-BOT to submit the incident* Please share the outcome with the Community when it's available? Thank you🙏 Flood🐳+🐋
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Hello @Jassie_Dave, Welcome back & Happy 2026!! KPM appears to no longer be distributed via GetApps (the Xiaomi app store), please read: How to install or update Kaspersky apps for Android in 2026, source KPM from: Samsung Galaxy Store Huawei AppGallery Vivo V-Appstore (ioo) Huawei would be the closest available (to Xiaomi), however - when we check Huawei there's no KPM. That leaves Samsung & OR the .apk... The current KPM version is: 9.2.115.11, with an *updated* date of 19th March, 2026 - -> the existing documentation doesn't show any updates more current than: September 24, 2025 - Android, About Kaspersky Password Manager & no version & or patch information. If Samsung & OR the .apk are not an option please reach out to: https://support.kaspersky.com/b2c#contacts, select Email, fill in the template as shown: *Do NOT use the AI-BOT to submit the incident* Please share the outcome with the Community when it's available? Thank you🙏 Flood🐳+🐋
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Jassie_Dave posted a topic in Kaspersky Password ManagerHi everyone, I have been using Kaspersky Password Manager on Android for several years without any issues. However, starting today, a pop-up notification appears every time I open the app. When I click the 'Let's update' button, it redirects me to the GetApps store, but there is no update button available to download the latest version. I have already tried uninstalling and reinstalling the app, but the problem persists. For context, I downloaded the app from GetApps (the Xiaomi app store). Could you please help me understand what this notification means and how to fix it? Thank you. P.S. the current version of Kaspersky Password Manager installed on my device as pic3
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SoClose replied to Ogeday96's topic in Kaspersky VPNLost connection yesterday too, lost access to wireguard, hope something new update from kas -
user_fran replied to user_fran's topic in Kaspersky: Basic, Standard, Plus, PremiumHi everyone, sharing a new update with some findings that might help identify what's happening. While trying to reactivate my subscription, the app itself recognized that I already have an active purchase. When I tapped OK to proceed, I immediately received this error: "Cannot connect to My Kaspersky. Please contact Kaspersky Customer Service and provide error code: 39" I'm attaching the screenshots so you can see exactly what's happening. It seems like the app can see the subscription on Apple's side but something is blocking the connection to Kaspersky's servers. I also found another user on the Apple App Store with the exact same Error Code 39, and Kaspersky's own team confirmed it was a technical issue on their end. Hopefully this helps narrow down the problem! Happy to provide any additional information needed 🙏 Active ticket: INC000018253598 Reference ticket (2025): INC000017369236
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PhoenixRising replied to PhoenixRising's topic in Kaspersky: Basic, Standard, Plus, PremiumThank you for getting back to me... I appreciate it.. So there's nothing I can do about this then from what you said? It's interesting I can get Total Security to work, but once I try one of the new-product installs it searches for an updated version and then installs that. I will say that I never was upgraded to the other AV you guys were pushing out to all USA users, and I actually just recently got a new Update to Kaspersky Premium with AI integration, a month or so ago (I thought it was actually upgrading me to the other AV, but nope), all without using a VPN, so my setup was working great.... BUt now idk... I will try installing these on a new machine as well as another install of Windows, but it makes me wonder what it could be? Is it actually a USA problem? I would think with a VPN to UK it wouldn't be an issue then. I also tried VPNing into Mexico. Should I maybe try uninstalling Total Security again? The issue happened BEFORE I even installed Total Security, but I had the other AV protecting my computer at the same time, so I doubt that's the issue, especially since Kaspersky products should just upgrade to the latest and remove the old versions, which is how I've always seen it done when installing a new version. I don't want to believe that it wouldn't install at all because of Total Security(it should just upgrade it, no?) and the other AV it asks to uninstall, but when I first installed the other AV, it was a limited copy, so I assume Kaspersky would act the same or something ? The thing that bothers me is that I'm using installs that I had in my download's folder for 2 years (January 2024), when I first Installed Premium, which clearly worked, so my assumption I that when it says "Searching for newer Updates" something in the system is doing something when installing. I will say that I think the install fails at different points. I recall that I think I missed the first install fail% or that it was about 14%. Then I saw it go to about 35% Then 42?% The last one looked to be 51%. There were a few that I'm sure I missed because I had gone away and didn't watch it, or for the ones I saw I might have looked away and not seen it go up anymore, so . At first I wasn't sure if I just wasn't properly paying attention because I wasn't watching it, but it definitely looks to be going up in % before failing. I might keep trying to see if it somehow will complete, but it's a very weird situation. -
Guest replied to a post in a topic in Virus and Ransomware related questionsThank you very much for your replies. In the meantime, I installed the update with Kaspersky disabled, after managing to uninstall the program through a complicated workaround, since Kaspersky had also deleted the uninstallation file. Since it would be too much trouble to reset everything just to reproduce the error, I won’t be creating a report. If this happens again, I hope I’ll remember to do so in time. -
Guest posted a topic in Virus and Ransomware related questionsI was just about to update the "Moza Pit House" software, but during installation, MaintenanceTool.exe and MOZA Updater.exe were "detected" as PDM:Trojan.Win32.Generic. According to the internet, other antivirus providers have already encountered this problem with older versions. When I try to restore the files, I get a message saying the folder no longer exists, even though I can open the file path. Now I have to reinstall the software. Even when I reinstall it, I'm asked to update, and Kaspersky wants to delete the data again. I uploaded the files to VirusTotal, since I'm not sure if I'm allowed or should upload them here. MOZA Updater.exe 989ee1bfdc8cdcc4cab4f69511634f85613442ed10d012863dc4b43849f373d9 MaintenanceTool.exe 5026591e471cd9367ceb13765c6c95448b723f3039fe461136d6ab3cfc22de91
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Patch "B" voor Kaspersky MR24 wordt momenteel uitgerold. De automatische update wordt geleidelijk aan vrijgegeven.
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Blacklandy posted a topic in Für PrivatanwenderFrage an an die Profis. War heute im Galaxy Store und wollte mal checken ob ein Update vorliegen sollte. Bin dann im Store auf o. g. Programm gegangen, wollte öffnen und bekam dann die folgende Meldung: " Dieser Inhalt ist für dein Telefon nicht mehr verfügbar. Wende Dich an an den Inhaltsanbieter wenn du Unterstützung für dein Telefon hinzufügen möchtest. (2298:9931:25506df94021) " Was hat das zu bedeuten ? Hat man auch hier Kaspersky entfernt - oder stimmt was mit meinem Galaxy nicht. War dann auf der Webside von Kaspersky, habe mir die APK-Datei heruntergeladen - keine Chance diese zu installieren. Alles geschützt und gesperrt. Was muss ich tun, kann ich machen. Bekomme ja sonst keine Softwareupdates mehr .
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