Search the Community

I filled the template exactly like in your step 6 and still without success. I have never seen yet a software vendor which prevents users from receiving support. The message I wanted to send via that web template is quite simple: "I tried to update email of my account on My Kaspersky because I received a note from ISP that it is shutting down and hence email I entered on My Kaspersky will cease to exist. Therefore, I need to update current email to a Gmail address that will continue to be operational. When I tried that I got the message: "The specified email has already been taken". Anyway this experience is frustrating. I have no choice but to wait until subscription expires and then I will uninstall Kaspersky Plus and switch over to free Microsoft Defender. Could you please tell me what would happen if I delete My Kaspersky account. Would I loose the license?

Bonsoir, j'ai aussi perdu la fonction double VPN depuis la dernière update ... Une solution du support Kaspersky ? Merci

I don't think it is because AI implementation, since that tech has been there for years. For the 2nd questions, You can try to Export You configuration settings, also during uninstallation, You are requested to keep some data also. Have You tried to update via running the new version installer and overwriting the current version? I will keep all the settings.

Almost a year later, so I asked for an update: "Regarding the issue with Split Tunneling, this is still being analyzed by our technical team. We will update your incident as soon as we have more information."

Patch "A" voor Kaspersky MR25 (21.25.7.504) wordt momenteel uitgerold. De automatische update wordt geleidelijk aan vrijgegeven.

Quick update, still not fixed. @kaspersky any fix inc?

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. If you open KSC -> Advanced -> Application management -> Software Updates, there is a column Not assigned for installation (new version). Some computers may have this status or Not assigned for installation status. What does it mean? Installation status Not assigned for installation means that the update is applicable for this host (as a minor upgrade), but there is no patch management tasks for this host having an appropriate rule to install this update (update doesn't match any rule in any patch management task for this host). Column Not assigned for installation means number of computers having installation status Not assigned for installation. Installation status Not assigned for installation (new version) means that the update is applicable for this host (as a major upgrade - new version), but there is no patch management tasks for this host having an appropriate rule to install this update (update doesn't match any rule in any patch management task for this host). Column Not assigned for installation (new version) means number of computers having installation status Not assigned for installation (new version). Some computers have in Installation status Not assigned for installation. Should anything be done? Yes. Such updates should be analyzed, and if they should be installed, the administrator should decide, why it should be installed, and why it is not yes assigned for installation by any patch management task. if there is no patch management task at all, it must be created, etc. if this update should be installed because it fixes a vulnerability, then probably existing patch management tasks should have a rule to install all patches which fix vulnerabilities having certain vulnerability rating (such rule to install all updates fixing Critical vulnerabilities is created in default patch management task); if existing patch management task have a rule to install all manually approved updates (such rule is also created by default in default patch management task), then this update should be approved by administrator (the update approval state should be changed to Approved); if this update is a MS update of types Critical Update or Security Update, then it should also be installed by default and such rule should be created for a task (such rule is also created by default in the default patch management task by QSW); if you want to install, e.g., all patches for Java, or all updates published by "Adobe", appropriate rules also can be created, etc; by default, major updates (which increase major version) are not installed automatically; if you want to install major upgrades as well, the appropriate option should be set in the task properties; if major upgrades should be allowed for certain rules only (e.g., for Java updates or critical vulnerabilities fixes only), an additional patch management task should be created with appropriate rules and the option should to install major upgrades should be set for this task; the most inefficient way is to add certain updates to a rule with a direct list of updates to be installed; in certain test or emergency cases for small amount of updates such way can also be used, but in general it's better to use categorial rules (like mentioned above), and in case of updates not matching any common rules use the "approvement" mechanism (when having the default rule to install all "approved" updates). How to update all of the software in Software Updates for the clients? In this rare case a patch management task in the root administration group should exist, and it should have a rule allowing to install any applicable updates (except having "denied" approval state).

Hallo @Retrolenk, ich teile @Longlifes Bedenken bezüglich der Datenbankupdates. Die 2010 wirst Du wohl nicht mehr aktiviert und in einen nutzbaren Zustand bekommen. Ich habe gerade die Update-Dateien der alten Versionen durchforstet. Letztmalig taucht XP bei der 2019 auf. Vielleicht kannst Du die Aktivierung damit versuchen, allerdings könnte der Code zu alt sein. Es werden zwei Downloads angeboten: - die 19.0.0.1088, dafür muss Deine CPU aber die SSE2-Befehlssätze unterstützen. - die 18.0.0.405, gibt es aber nicht auf Deutsch. Vielleicht geht ja Englisch? SSE2 wird nicht benötigt. KL product builds Theoretisch könnte die Version noch funktionieren, den letzten Patch gab es aber schon 2022.

https://www.kaspersky.com.au/downloads#update-product Select Your product and download. KPremium: kaspersky4win202121.25.7.504en_46419.exe

In certain cases, ‘Install updates and fix vulnerabilities’ task might fail with some error. Below example contains ‘Error verifying file signature’ error but you may use mentioned keywords and overall approach for investigation of other errors met while running ‘Install updates and fix vulnerabilities’ task. Here are some steps to investigate such problems: First of all view list of updates aimed at installation on client. For this purpose in network agent trace file search for ‘Update to install:’ without quotes. You will get results similar to: etc. Some of found updates are skipped by filters so pay attention to skipped updates and to overall number of updates that should be installed. Some updates might already be downloaded to the target system so at the second step identify which update files are already downloaded and which should be downloaded. In network agent trace file search for ‘is already downloaded’ and ‘needs to be downloaded’ without quotes. In our sample traces results are: Match code of update which needs to be downloaded (79ae03df-d6eb-4de2-b59f-37e963d7a69e) with results detected at step 1 and you will see that KB907417 needs to be downloaded. Open MS Update catalog and search for KB907417. In search results click ‘Download’ button and observe window with results: Name of archive containing required update KB907417 is: otkloadr_c87e2fe94dd873224afa65e2af2473ca3e307a37.cab Search for c87e2fe94dd873224afa65e2af2473ca3e307a37.cab in WindowsUpdate.log from client machine. Pay attention to the found lines: Search for otkloadr_c87e2fe94dd873224afa65e2af2473ca3e307a37.cab in administration server trace file to find URL used by administration server to download required update from MS servers: Now once we know the name of problem update you may offer the customer to temporarily exclude KB907417 from update installation task to let other updates to be installed. Then proceed with investigation. On Administration server use web browser to download problem update from the link identified at step 6 and make sure that its signature is valid. It should look like on below screenshots In case if Digital Signatures tab is not present in properties of this file or signature is invalid then try to re-download with disabled AV solution. If this does not help then make sure that no proxy/firewall affect this issue. Verify that MS certificates are up to date on KSC server. In MMC console / Software updates node right click on KB907417 and ‘Delete update files’. Try to launch updates installation task again. On client machine use web browser to download problem update using link identified at step 5. Verify its signature and proceed same way as in step 8. Additionally compare downloaded file with C:\WINDOWS\SoftwareDistribution\Download\48ec39650764ea7a46ebe67ecf3b6f47\OTKLOADR.CAB. Verify diginal signature of OTKLOADR.CAB You may use signtool.exe to verify signature of .cab files on server and client: signtool.exe verify /pa otkloadr_c87e2fe94dd873224afa65e2af2473ca3e307a37.cab The utility signtool.exe goes as part of Windows SDK. It is available at C:\<Path to Windows SDK>\<version>\bin\<build number>\x64\signtool.exe In case if digital signature appears to be correct then use standard recommendations for resetting WUA: net stop wuauserv net stop cryptSvc net stop bits net stop msiserver Rename folders Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat" net start wuauserv net start cryptSvc net start bits net start msiserver After resetting WUA launch ‘Find updates and critical vulnerabilities’ task. It might fail several times because WUA cache was cleared. So after getting error just re-launch task again. Once 'find updates' task completes successfully launch task to install updates and fix vulnerabilities (problem update should be included in task scope this time). Observe the results.

Und bei den Gründen schweigt sich KL, gegenüber mir zumindest, ziemlich aus. 🙃 Die 25er habe ich gleich bei Bekanntwerden manuell installiert, somit kann ich nichts dazu sagen, wie es mit dem Update aussieht. Edith meint noch: Den Patch a habe ich heute erhalten.

Ich habe die Plus-Version und WIN 11 und bisher auch kein automatisches Update auf die 21.25.7.504 bekommen. Hab es dann manuell gemacht.

Hi all, Just an update for those using GetApps like me. I've received an update from Kaspersky Support. The issue with the app on GetApps has been resolved, and it is now available for download again. Have a great day, guys!

Olá equipa da Kaspersky e todos os usuários de quem gostamos muito da Kaspersky, Sou do tempo onde o Kaspersky quando apanhava algo, chiava como um porco! Muitos se lembrarão desse pormenor engraçado. Por primeira vez o suporte ao cliente não funcionou no meu ponto de vista, como devia. Tentei explicar da melhor forma possível tudo, compreendendo de ante mão o que o Kaspersky neste momento pode ou não fazer, sei disso. Vou explicar então da melhor forma possivel: Tenho o browser Brave 1.90 no meu laptop, que passei a usar mais devido ao problema do Chrome com uma IA descarregada no meu pc sem consentimento. Sempre que faço update ao meu Kaspersky, as vezes desinstalo de raiz, limpando tudo bem e instalo novamente, de seguida testo se tudo esta a funcionar bem usando o teste Eicar. E usando o teste tudo é detectado sem problemas, usando o browser da Brave. Adquiri recentemente o Brave Origin, que se encontra em estado Beta neste momento, e antes de o usar com alguma regularidade, faço testes, incluindo o Eicar. Mas no teste do Eicar o meu Kaspersky não detecta nada, simplesmente passa. O meu pensamento foi, se um virus de eicar passa, imagino o resto? Sei que na mesma o System Watcher vai olhar por mim, mas sempre é bom ele ficar barrado a primeira. Contactei o apoio no sentido de perceber o porque deste comportamento, e obtive a resposta que o Kaspersky não trabalha com esse browser. Eu entendi o que o tecnico quis dizer, mas no meu caso não estava a falar da extensão, sei perfeitamente que ela não funciona no Brave. Mas o filtro de detenção sim funciona, no Brave normal ele detecta tudo, menos no Brave Origin. Esse ticket foi fechado, apesar da minha insistência em explicar tudo bem e compreendendo de ante mão o que o Kasperksy pode ou não pode fazer. Numa segunda tentativa, um tecnico do apoio com o nome Fernando, compreendeu tudo bem e tentou ajudar-me. Deu-me os passos certos para realizar uma gravação de video, mais info detalhado do meu sistema, para ele me puder ajudar melhor. Fiz isso, gerando um video+info com 200mb e mandei para a Kaspersky. Mas o meu espanto foi que esse ticket tambem foi fechado sem me darem uma razão plausivel, sem me ajudarem em nada. Por primeira vez tive esta experiencia ruim do serviço de atendimento. O Fernando foi o unico que foi 5****+, e um outro de Daniel foi uma desgraça, mandou a mesma resposta duas vezes igual. Acho que a Kaspersky tem de rever melhor estas situações, pois vocês tem o melhor antivírus do mercado, quer em detenção, quer pela qualidade da equipa GReAT. E o suporte não esta a acompanhar essa qualidade. Já agora, se alguem souber a resposta do meu problema acima, gostaria ter alguma opinião sobre o assunto. Muito obrigado!

Hello @Zork, Welcome back! K. Internet Security has been replaced by Kaspersky Standard. Do ONE machine at a time. (IF this were our machine/our problem) -> given the mess it appears to be in with files not clearing & old versions not being automatically updated - which actually explains the oversized file problem - we would *uninstall* K. Internet Security using Windows ADD & REMOVE programs - don't do anything fancy, stick to the basics - save LICENSE information only - at the end of the *uninstall* REBOOT the machine with a SHUTDOWN -> Then use: https://www.kaspersky.com/downloads#update-product -> after installing the new software - run a Database update followed by a shutdown & power-on of the computer - login & monitor? Thank you🙏 Flood🐳+🐋

Hey ich hab mal ne frage, seid n paar wochen kann whatsapp keine verbindung mehr herstellen. und seid n paar tagen hängt mein discord permanent im update failed screen. ich hab erst einiges versucht, sogar kaspersky schutz angehalten, was mir schien als würde es ausreichen., aber nix hat geholfen. vorhin hab ichs dann mal etwas weiter versucht und kaspersky erst beendet und dann die prozesse die noch übrig waren beendet (Lab Launcher und VPN wobei ich nichmal weis warum vpn überhaupt n hintergurnd prozess is, ich hab das nichtmal!!!) und danach gings, bis ich kaspersky wieder angemacht hab. Erklärt mir bitte einer wie ich das problem lösen kann damit ich's auf meinem nächsten pc der in ein paar tagen kommt (den ich u.a. wegen dem problem gekauft hab... naja mehr oder weniger aber das war der trigger) nicht auch noch habe und wenn dann direkt beheben kann. (edit: VPN kanns ncih sein, habs grad nochmal versucht und nur lap launcher prozess beendet nachdem kaspersky beendet war, weil vorher geht das ja nich, und danach gings, Kaspersky VPN background process war während dessen noch an, was aber auch sinn macht, weil verwend ich ja eh nich) Ich benutz Kaspersky mittlerweile seid jahren, hab seid dem nie wieder probleme mit viren gehabt (alles von kaspersky abgehalten) und ich würde das gerne weiter beibehalten, aber wenn dieses problem nicht gelöst wird muss ich mich nach einem anderen programm umsehen.

Hello @sebgc, Welcome! Update to Kaspersky Plus - Kaspersky Total Security is Kaspersky's *old* software, it's been replaced by K+, Kaspersky is offering a *Free-like-for-like* upgrade: READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ Download is available here: https://www.kaspersky.com/downloads#update-product Thank you🙏 Flood🐳+🐋

Hello Kaspersky Team and Community, I am reaching out to request an expert analysis / false positive investigation for the file OmenCore.exe, which Kaspersky is detecting as a Trojan and automatically deleting. 🖥️ System Information Operating System: Windows 11 Pro 24H2 (Build 26100.8328) Kaspersky Product: Kaspersky Premium 21.25.7.504 (Latest version, all databases up to date) 🛡️ Kaspersky Detection Details FieldValue ResultDeleted TypeTrojan Detection NameTrojan-Downloader.MSIL.Krocomain.abp AccuracyExact Threat LevelHigh Object TypeFile Object NameOmenCore.exe 📋 What is OmenCore? OmenCore is an open-source, modern, lightweight control center that replaces HP OMEN Gaming Hub. It is built with .NET 8 and WPF, providing professional-grade hardware control without bloat, telemetry, or mandatory sign-ins. Key features include: Custom fan curves with temperature breakpoints WMI BIOS control for HP OMEN laptops Real-time monitoring with live CPU/GPU temperature history charts Per-fan telemetry and Embedded Controller (EC) access Official Links: 🌐 Website: https://omencore.pages.dev/ 📂 GitHub Repository (Open Source): https://github.com/theantipopau/omencore ⚠️ The developer's own antivirus note states: "Some AV products flag OmenCore's kernel driver as suspicious — this is a known false positive for hardware utilities that use low-level driver access." Known detections by other vendors (all considered false positives): Windows Defender → HackTool:Win64/WinRing0 Bitdefender → Gen:Application.Venus.Cynthia.Winring These detections are triggered because OmenCore uses WinRing0 (a well-known open-source kernel driver) to access hardware-level features like EC registers and fan control — which is standard practice for hardware monitoring utilities. 🔍 VirusTotal Analysis I have uploaded the file to VirusTotal for independent verification: 🔗 VirusTotal Link: https://www.virustotal.com/gui/file/cb2b4b95226fd479aad7333c2090b23f35b92b1058d699baf7023752359bd0f7?nocache=1 SHA-256: cb2b4b95226fd479aad7333c2090b23f35b92b1058d699baf7023752359bd0f7 Please review the detection ratio — the majority of engines show the file as clean. ❓ My Request I believe this is a false positive detection. OmenCore is an open-source, community-trusted application hosted on GitHub with full source code transparency. It uses low-level WMI BIOS and EC (Embedded Controller) access via WinRing0 driver, which may trigger heuristic-based detections. I kindly request the Kaspersky analysts to: ✅ Review the file and the VirusTotal report ✅ Examine the open-source GitHub repository for full code transparency ✅ Confirm whether this is a false positive ✅ If confirmed, update the Kaspersky signature database to whitelist this application Thank you very much for your time and support. I look forward to your analysis.

I'll test disabling only that function on the Windows Update page. If it blocks the automatic download and installation of the KB, it's worth leaving updates enabled. I just tested it and disabling that function doesn't block the KB download and installation. It's better to leave updates disabled.

@PoisonMug In addition to @harlan4096 please see my post above , Windows 11 Preview-update (KB5083631) is available but blocked and proposing two options → [Download] or [Cancel]

Grazie delle info aggiuntive, ma solo una precisazione: Microsoft ha esteso gratuitamente il supporto solo per gli aggiornamento della sicurezza in Win 10 tramite Windows Update fino ad ottobre 2026, cosa che con una semplice manovra ho fatto anche io. Grazie e buona giornata.

Hello @eina, Thank you for the information! IF the *update* errors persist - READ & follow *all* of: General recommendations for solving database update issues in Kaspersky applications. Uninstall Kaspersky Premium using Windows -> Add or remove programs & READ: How to uninstall the application in Windows 8 or later - in the check-boxes that appear - Save subscription *only*, leave all other check-boxes clear - at the end of the *uninstall* of Kaspersky Premium shutdown the computer using SHUTDOWN, not Restart, when the computer is OFF, power ON by pressing the power button, log in. Download a new Kaspersky Premium installer from (your) MyKaspersky account OR https://www.kaspersky.com/downloads#update-product, install Kaspersky Premium, run a manual Database update -> *make sure it's successful*? Recheck the Arknights: Endfield and OR Duet Night Abyss issue, IF *either* persist log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts -> select Email, then fill in the template as shown, include a *detailed history*. Support may request logs, data & traces, they will advise you. *Note - don't use the AI-bot to submit the case* Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

I was just about to update the "Moza Pit House" software, but during installation, MaintenanceTool.exe and MOZA Updater.exe were "detected" as PDM:Trojan.Win32.Generic. According to the internet, other antivirus providers have already encountered this problem with older versions. When I try to restore the files, I get a message saying the folder no longer exists, even though I can open the file path. Now I have to reinstall the software. Even when I reinstall it, I'm asked to update, and Kaspersky wants to delete the data again. I uploaded the files to VirusTotal, since I'm not sure if I'm allowed or should upload them here. MOZA Updater.exe 989ee1bfdc8cdcc4cab4f69511634f85613442ed10d012863dc4b43849f373d9 MaintenanceTool.exe 5026591e471cd9367ceb13765c6c95448b723f3039fe461136d6ab3cfc22de91

Hallo, nach dem Update sind alle Favoritenserver weg, nur noch 86 da, kein DOUBLE VPN mehr und auch die anderen Funktionen wie privater DNS, Trackingschutz etc. sind weg, dazu ist die Downloadgeschwindigkeit auf die Hälfte reduziert, über das Update hatte ich schon im englischen Forum gerade gelesen, ist für mich eine Frechheit. Soll das so bleiben ???????????????, dann mal frohe Weihnacht, dann kann man ja gleich zur Freeware greifen. Wird wohl bei Nichtänderung ein neuer Provider gesucht. Da gibt es ja genug.

Hi, @Handoyo. I've had this exact problem before and found that there were two instances of the antivirus installed, causing a conflict. I imagine that a version update must have failed previously. Check your list of installed programs to see if the same issue is occurring.