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My subscription is about to expire in 22 days and I am hoping that the developers will remove the forced Ai that has been added in the update to above new version that occured today on my PC. I don't trust Ai with my data and spend my life removing it from as many products as possible. Please can Kaspersky allow us to opt out of the forced Ai even if it means reverting us to the previous version of Kaspersky Standard while they code this option. I run a business advising customers on security as well as selling new PCs and I refuse to sell/use or recommend any product with forced Ai in it.

Just upgraded to version Premium 21.24.8.522 and noticed it alerting me in the "home" section of the app to turn on MS Edge extension... so I said to turn it on. It took me to Edge, but shows the extension as already installed.. so I removed it... and readded it, but no change, it says its installed, but remains Grey and the warning inside the app to turn it on remains. (and I have rebooted, just to be sure) The extension page says its version 2.13.33.2 dated 18th Sep 2025 (on the Chrome web store). My version of Edge is up to date... 144.0.3719.104 PC is Win 11 Pro, 25H2 fully patched... ver 26200.7628 Just me? any ideas? I presume Kaspersky just have to pull their finger out and update something

Quick update... Icon does seem to be green on many web sites... but not here on this forum.. May be it "off" for this site as it is Kaspersky's and so is trusted... I dont know.. but it seems to be all good.

Thanks all... I can confirm the update to 21.24.8.522 was done manually, over the top of my previous install So I did as @newbie1 suggested and did a complete uninstall of the whole app and reinstalled. The extension then behaved differently to before... When it was not working, when I clicked on it in the list of extensions, it opened a box with a grey shield on the left, and an arrow pointing to (what I now assume to be) a settings screen.. clicking in that box did nothing. After the fresh install, clicking on it in the list of extensions did open a settings screen (as shown in @harlan4096 screen shot above). And once enabled things, the icon turned green as shown in attached screen shot. So I thought I was done and all good. But I rebooted, and now the icon is back to grey, but the settings do open, and seem to be selected, so I assume it is actually working (see second screen shot) Anyway - thanks for everyones help.

I've recently updated my 21.23 overwriting it with 21.24: Personally, I haven't gotten the issue, but I recall that other users had the same issue with previous versions when They did update, and for many of them, the only workaround was uninstalling and run a clean installation of the new version of Kaspersky. Also, the icon remains in gray but working, it will only get green color if You enable Private Browsing and/or Anti-Banner modules.

Update! I have - finally - managed to get the app uninstalled from the device, but not without the expected back-and-forth emails from Kaspersky "support" ! Firstly, they asked me to send screenshots of the process; there wasn't much point as it didn't show anything, but I did as requested anyway. Secondly, they asked me to install an app called AIDA64 and send them an extremely long datafile/log of the device's setup, which I did. At this point, it became annoying, because another "agent" took over the case and just sent a reply saying "sorry for the inconvenience, you must have just had a temporary connection error trying to connect to your account, please try again and let us know if you require further help." Needless to say, my response to that email wasn't overly polite, and I requested they escalate it to someone who had an ounce of common sense between their ears instead. I then received a reply from yet another person with an apology and a set of 3 options to try. One of the options was the 'safe mode' option, but that doesn't work because KSK prevents the device from starting in safe mode, so that was a no-go from the outset. The second option did work, therefore I obviously didn't try the third. I'm more than happy to share the instructions that DID work here, if that would be allowed? Just wanted to make sure that's allowed before I post them! I'm off to work shortly, so it could be a day or two before I'm able to get back on to check for an update.

Так у вас показывает уязвимости Win 11 на какой версии Linux KSC 16.1 или 15.1 (update 2) ?

I've install a Kaspersky Endpoint Security for Linux 12.2 on a Ubuntu 22.04 LTS. The network agent 15.1 was installed too. I have a KSC 15.1 on Windows. We already But the protection seems to be stopped and the policy that I've created is not appliyng. The thing that called my attention is: "Application license information: Inconsistent udpate" /opt/kaspersky/kesl/bin/kesl-control --app-info Name: Kaspersky Endpoint Security 12.2 for Linux Version: 12.2.0.2412 Policy: Not applied Application license information: Inconsistent update

I bought two years of Kaspersky Internet Security, I entered the activation code and unfortunately every week I find myself with the update changing the version to Kaspersky standard. How can I prevent this?

Если готовы мигрировать на Linux KSC, то до 16.1. Если сейчас не готовы, то до 15.1 (update 2). Агента администрирования можно обновить до 16.1 на клиентах.

Hello, I cannot update my AV database. I'm from Myanmar and I'm trying the premium trial to see whether its' AV and VPN works properly. I tried with both my home wifi and my data hotspot. It always stopped at 8%. I have attached screeshots. the vpn is also not working, stuck at introduction page. 😞 Operating system: Windows10 V22H2 (OS Build 19045.5854)

Hallo zusammen, ich spiele derzeit wieder mal Call of Duty MW3. Um das Spielerlebnis zu verbessern nutze ich einen legalen FoV Changer (Field of View), der mein Sichtfeld erweitert (herauszoomt). Dieses Programm hooked sich in das Game ein und modifziert es, indem es wohl einen Wert für eben den FoV ändert. Kaspersky hat, bevor ich den FoV Changer zu den Ausnahmen hinzugefügt habe, regelmäßig mein Game gecrashed (als Info, falles das relevant ist). Jetzt aber crashed mein Spiel, weil Kaspersky irgendwelche Trojaner erkannt haben möchte. Dieser soll sich in der "Update.exe" (siehe Log) befinden. Es gibt in diesem besagten Ordner keine exe, die so heißt. Ich bin völlig planlos. (ein schön von mir formatiertes Log bzw. Bild davon hängt an - ihr braucht drei Bildschirme um alles zu lesen...) Was mir zu diesem Zusammenhang noch einfällt: Ich war vor ein paar Wochen in einer Lobby als plötzlich mein Game mit einer sehr seltsamen, vom Gamedeveloper wohl eincodierte Fehlermeldung, gecrashed ist. Im Anschluss musste ich meinen Rank resetten und alles (Fortschritt, Waffen, Rang etc.) war weg. Im nachhinein habe ich mich in einer anderen Lobby darüber beschwert und es antwortete jemand an, der sagt er könne mir alles wieder zurückgeben (Items, Waffen etc.) und ich solle ein paar Sekunden warten. Dann erscheint "Rank up" auf meinem BIldschirm und siehe da, es ist alles wieder da (ich habe wohl einen full-unlock von einem Fremden bekommen). Das Game ist wohl so dermaßen löchrig, dass jeder etwas mit meinem Game anstellen kann (es ist peer to peer hosted; keine dedizierten Server) und jetzt frage ich mich, ob ich mir darüber irgendwelche Viren, Trojaner, Malware eingefangen habe. Ich habe bereits die Kaspersky Rescue Disk über mein System laufen lassen - nichts. Außerdem habe ich die Game files über Steam verifizieren lassen. "All 453 files successfully validated". Wenn was fehlt, steht da normalerweise noch wieviel heruntergeladen wurde, oder? Windows 10 Home Version 2009 Kaspersky Plus 21.20 (laut log) Log ist angehängt Vielen Dank für eure Hilfe 🙂 Tom Auszug aus Log, weil die Screenshots ganz mies sind: 13 May 2025 19:34:03 Schädliches Objekt gefunden Node.js JavaScript Runtime Update.exe C:\Steam\steamapps\common\Call of Duty Modern Warfare 3 8644 PC Initiator Gefunden: PDM:Trojan.Win32.Generic Gefunden PDM:Trojan.Win32.Generic Trojaner Hoch Genau Update.exe Update.exe C:\Steam\steamapps\common\Call of Duty Modern Warfare 3 Prozess Verhaltensanalyse 13 May 2025 19:34:03 Prozess beendet Node.js JavaScript Runtime Update.exe C:\Steam\steamapps\common\Call of Duty Modern Warfare 3 8644 PC Initiator Beendet: PDM:Trojan.Win32.Generic Beendet PDM:Trojan.Win32.Generic Trojaner Hoch Genau Update.exe Update.exe C:\Steam\steamapps\common\Call of Duty Modern Warfare 3 Prozess 13 May 2025 19:34:04 Eine Backup-Kopie des Objekts wurde angelegt Node.js JavaScript Runtime Update.exe C:\Steam\steamapps\common\Call of Duty Modern Warfare 3 8644 PC Initiator Backup-Kopie angelegt: PDM:Trojan.Win32.Generic Backup-Kopie angelegt PDM:Trojan.Win32.Generic Trojaner Hoch Genau Update.exe Update.exe C:\Steam\steamapps\common\Call of Duty Modern Warfare 3 Prozess 13 May 2025 19:34:27 Objekt gelöscht Node.js JavaScript Runtime Update.exe C:\Steam\steamapps\common\Call of Duty Modern Warfare 3 8644 PC Initiator Gelöscht: PDM:Trojan.Win32.Generic Gelöscht PDM:Trojan.Win32.Generic Trojaner Hoch Genau Update.exe Update.exe C:\Steam\steamapps\common\Call of Duty Modern Warfare 3 Prozess 13 May 2025 19:35:00 Eine Backup-Kopie des Objekts wurde angelegt Node.js JavaScript Runtime Update.exe C:\Steam\steamapps\common\Call of Duty Modern Warfare 3 8644 PC Initiator Backup-Kopie angelegt: PDM:Trojan.Win32.Generic Backup-Kopie angelegt PDM:Trojan.Win32.Generic Trojaner Hoch Genau startup.vbs startup.vbs C:\Users\XXX\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup Prozess 13 May 2025 19:35:20 Schädliches Objekt gefunden Node.js JavaScript Runtime Update.exe C:\Steam\steamapps\common\Call of Duty Modern Warfare 3 8644 PC Initiator Gefunden: PDM:Trojan.Win32.Generic Gefunden PDM:Trojan.Win32.Generic Trojaner Hoch Genau Update.exe Update.exe C:\Steam\steamapps\common\Call of Duty Modern Warfare 3 Prozess Verhaltensanalyse 13 May 2025 19:35:20 Prozess beendet Node.js JavaScript Runtime Update.exe C:\Steam\steamapps\common\Call of Duty Modern Warfare 3 8644 PC Initiator Beendet: PDM:Trojan.Win32.Generic Beendet PDM:Trojan.Win32.Generic Trojaner Hoch Genau Update.exe Update.exe C:\Steam\steamapps\common\Call of Duty Modern Warfare 3 Prozess 13 May 2025 19:35:21 Objekt gelöscht Node.js JavaScript Runtime Update.exe C:\Steam\steamapps\common\Call of Duty Modern Warfare 3 8644 PC Initiator Gelöscht: PDM:Trojan.Win32.Generic Gelöscht PDM:Trojan.Win32.Generic Trojaner Hoch Genau Update.exe Update.exe C:\Steam\steamapps\common\Call of Duty Modern Warfare 3 Prozess 13 May 2025 19:35:20 Objekt wird beim Neustart gelöscht Node.js JavaScript Runtime Update.exe C:\Steam\steamapps\common\Call of Duty Modern Warfare 3 8644 PC Initiator Wird beim Neustart gelöscht Wird beim Neustart gelöscht Trojaner Informativ Genau startup.vbs startup.vbs C:\Users\XXX\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup Datei 13 May 2025 19:35:20 Rollback ausgeführt Node.js JavaScript Runtime Update.exe C:\Steam\steamapps\common\Call of Duty Modern Warfare 3 8644 PC Initiator Rollback von Programmaktionen: PDM:Trojan.Win32.Generic Rollback von Programmaktionen PDM:Trojan.Win32.Generic Trojaner Hoch Genau update.exe update.exe c:\steam\steamapps\common\call of duty modern warfare 3 Prozess

Hi everyone, We have deployed Kaspersky Infrastructure on an air gapped system where our Administration Server is located in a secure zone (it cannot connect to the Internet directly or via a proxy server). We are planning to connect it to the Internet using a data diode system and a filtering device that only allows requests to approved destinations, specifically KSN servers for update repositories and vulnerability scanning. However, we are not sure whether Kaspersky uses its KSN servers to store security patches for applications and operating systems, or whether it retrieves updates directly from vendor sources (such as Microsoft, Google Chrome, etc.). I would like to know if there is any documentation that explains the vulnerability scanning workflow in detail, or if someone could provide an overview of how it works. Thank you, and have a great day!

I have a Primium Licence not a Standard - how to get updates for premium version or is this update for premium also? - I'm wondering about namings tthe change often, but are not clearly understandable in practice

Hallo, in 14 Tagen läuft meine Lizenz aus und ich möchte updaten. Wenn ich auf "Verlängern" tippe, werden mir für diese Version 35 € angezeigt. gehe ich auf die Homepage, dann wird dort für 25 € angeboten. So sollte Kaspersky eigentlich nicht mit langjährigen Kunden umgehen. Vorsichtshalber habe ich meine Version zum Laufzeitende gekündigt. Wie soll ich weiter vorgehen, was schlagt Ihr vor?

Both my Kaspersky Premium and Standard got updated to the latest version and after update it showing in Changelogs that Windows Sleep mode is delayed until a full scan is complete. Does this mean I can't put Windows to sleep unless I do a full scan?

Greetings. Yesterday just before going to sleep i was surprised with a strange Pop-up from Kaspersky, it said my antivirus wasn't activated and that my protection was disabled. It was odd since my signature will last until october. A quick look made me realize that after a update, the antivirus just expelled my activation key and downgraded back to Kaspersky Free. I entered my account and had to manually disconnect my computer so i could install once again in the same computer. I'm wondering if this will be a recurring problem, because most of the time I ignore all the annoying pop-ups of Kaspersky, but luckily this time i paid attention since the colors had change from the ones i used to see. PS: Second problem, if you have time: How do i get hid of all the annoying pop-ups that Kaspersky seems to be throwing at me? I know about the configurations inside the program, but i only have the system ones activated, all the others about promotions and news are disabled, but i still get a lot of irritating pop-ups every now and then, even when I'm in fullscreen. I remember Kaspersky being all quiet in the computer back in the day, but now it seems that more and more irrelevant pop-ups are appearing on the screen.

Probably a silly question. I have Kaspersky Plus running on my Windows 7 SP1 machine. Last restart was sometime last week. I restarted it just now (Sat evening) and saw the Windows alert to not unplug the machine because Windows was installing an update. Same when it started, the warning about configuring the update. All updates are turned off in Windows Control Panel, still are after this happened, and have been for a time frame measuring in years, I manually installed a few things as needed to run Kaspersky and Nord VPN, so the only program with permission to do this (and presumably, a reason) to mess with Windows Updates would be Kaspersky, I'm not running any trial modes of other security software. I have very little other software on here, Foxit, VideoLAN and Audacity (only used when offline). Nord has stopped doing its own program updates for W7 as well. Before I uninstall it and dig further, can anyone verify whether this was actually Kaspersky? It seems bizarre. I truly never thought I'd see that screen again on shutdown...

Hello @mrx78, Welcome! Kaspersky Total Security version 21.3.10.391 -> is Kaspersky's *old* software - it's been replaced by Kaspersky PLUS, Kaspersky are offering a *free-like-for-like-upgrade*, READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Kaspersky Danila T. Kaspersky PLUS *download* is available here: https://www.kaspersky.com/downloads#update-product. *Important* -> update the *old* software to Kaspersky PLUS, reboot the computer = power OFF, ON, login, make sure databases are updated, recheck IF binance issue is resolved? FYI, Kaspersky Standard, Plus, Premium current version as at Jan 11th 2026: Kaspersky at default settings, Chrome, binance URL provided = Thank you🙏 Flood🐳+🐋

Hi @amralaa, As *Moderator* @harlan4096 already advised - you have the most up-to-date Kaspersky Free version & yes, ATM it's still supported. (You) are one of the lucky ones! Kaspersky *stopped* Kaspersky Free in many *other* countries. Don't ask when will it STOP OR will it STOP (in Egypt) - none of us know - Kaspersky never announces that type of information. ENJOY it while (you) have it! It's WORKING! STOP panicking! IF (you) want to see it updating & don't want to open the application - on the Windows Taskbar, select Hidden icons, the Kaspersky icon will show a tiny-down-arrow IF there's a Database-update updating. Thank you🙏 Flood🐳+🐋

I was able to install Kaspersky from within my account Can I update it in the background without checking for updates to the program's main software?

@MR2 Welcome. Please try this : Disable (Uninstall) Kaspersky Plus Go to https://my.kaspersky.com/MyLicenses#/portal/pages/licenses → Kaspersky Plus → Download After download , the on top installation will start automatically. Wen the installation is completed → update Databases Reboot (Shutdown)

Hi I have this issue as well it auto update and then now i cannot launch my vm as ever time it crashes my vm is using Ubuntu

Hallo zusammen, Heute mal die neue Kaspersky MR21 installiert. Nach dem Geräte Neu start war die Kaspersky verschwunden und tauchte nicht mehr Automatisch auf, weder in der Taskleiste noch im Desktop fehlte Sie. Abhilfe; Kaspersky unter Programmen suchen und anklicken die fragen wo gestellt werden mit Ja oder Nein beantworten und siehe da startet die Kaspersky endlich wieder. Betriebsystem Win11 24H2 (Build 26100.3775) Kaspersky Plus [21.21.7.384.0.15.0] Möglicherweise hilft dass jemanden in gleicher Lage.

Witzig dabei ist nur, dass ich schon mehrfach in der Vergangenheit (einige Monate her)eine Benachrichtigung direkt aus der Kaspersky App erhalten hab, das ein Update vorliegt. Dieses Update wurde dann auch – per APK Datei – einwandfrei installiert.