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Showing results for 'update' in content posted in the last year.
Found 525 results
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NTM1990 posted a topic in Kaspersky VPNAfter updating WIndows, specifically the 2025-11 Security Update (KB5068861), Kaspersky VPN's window a red "connection unavailable" banner and I cannot turn on VPN at all, even though my Internet connection is still fine. Is there any way to fix this? -
Jassie_Dave posted a topic in Kaspersky VPNHello, good morning all. I'm having an issue with VPN after recent update. I am traveling internationally next week and need to use a VPN Thailand's server but Thailand server disappears from my Kaspersky VPN. FYI / I'm using VPN version 21.23.6.614-2 (a) Thank you. -
supporter61 replied to supporter61's topic in Kaspersky Password ManagerThank you for answering. I want to know, why did happen after the last update? -
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Pete.M replied to Pete.M's topic in Kaspersky: Basic, Standard, Plus, PremiumHi andrew75 Not sure what you want to tell me. What you are underlining in my screenshot is the root certificate of the issuing party, which - as I said - is perfectly OK. But this is NOT the certificate that is shown in my screenshot. The root certificate is in the Microsoft cert store and is still valid until 18-Nov-35. Thanks for this hint; I'll try this, but I'm a bit puzzled why Kaspersky does not update itself to the newest version. I installed Kaspersky Standard about a year ago and I wonder if this means that I have to regularly check and re-install Kaspersky software in order to be on the latest version/level? Nope, not Google, not Gmail, regular mail provider that still supports POP3. -
tcwe replied to tcwe's topic in Kaspersky VPNThank you! I'll go ahead and update it manually, then, instead of waiting for the automatic update. I just download the installer for Kaspersky Premium from My Kaspersky, run it without uninstalling my current version, and that should update both Kaspersky and KVPN in one go, correct? -
" Hello, URL was removed from blocklist. It will be fixed in the next update. Thank you for your help. Best regards, Xxxxxxxxxx Xxxxxx , Malware Analyst " -
We voeren momenteel een technisch onderhoud uit dat tijdelijk van invloed kan zijn op de prestaties van Kaspersky VPN. Sommige gebruikers kunnen een verminderde snelheid ervaren, problemen ondervinden bij het openen van bepaalde locaties, merken dat de applicatie overschakelt naar de gratis modus in plaats van een actief abonnement, of korte periodes van onbeschikbaarheid van de dienst ondervinden. We werken er hard aan om deze problemen zo snel mogelijk op te lossen. Dit geldt voor gebruikers van Kaspersky VPN Secure Connection, Kaspersky Plus en Kaspersky Premium. Om ervoor te zorgen dat uw VPN correct werkt, moet u de applicatie op al uw apparaten updaten naar de nieuwste versie. Hieronder vindt u instructies over hoe u dit kunt doen: → https://support.kaspersky.com/nl/faq/ksec-migration
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cc2150dx replied to cc2150dx's topic in Kaspersky: Basic, Standard, Plus, PremiumUrl advisor is working again (via Database Update) Thanks 🙂 Databases release date: 2026-09-02 8:14 AM -
asbachuralt posted a topic in Für PrivatanwenderIch starte immer wieder mal ein Datenbank-Update von Hand. Das ging bisher immer recht schnell und war in weniger als einer Minute abgeschlossen. Unter Quelle wurde da gerade aktuell folgendes angezeigt: Quelle: https: //s03.upd.kaspersky.com/ Letzte Woche, am Freitag habe ich dann bemerkt, dass sich was geändert hat, die Quelle variierte ständig und es dauerte auch insgesamt mehr als 3 Minuten. Das blieb so bis heute. ( Ich habe diesen Ablauf als MP4-Video aufgenommen, kann das aber leider hier nicht einfügen) Nach dem Update wurde dann auch immer angezeigt, dass die Datenbanken jetzt aktuell sind. Also alles gut. Heute, kurz vor mittag hatte ich dann die Warnmeldung auf dem Schirm, dass die Datenbank seit 10 Tagen nicht aktualisiert wurden. Frage: Was habe ich da in den letzten Tagen aktualisiert? Ich muss betonen, das ich in dieser Zeit an keinen Einstellungen "rumgedreht" habe. Ich war das wirklich nicht, ich schwör'!!! Jetzt war auch wieder die o.g. Quelle da und es lief auch wieder recht zügig, plus dem etwas mehr für die 10 Tage ohne Update. Eine anschließende vollständige Untersuchung hat keine Probleme angezeigt. Trotzdem habe ich ein ungutes Gefühl. War das nur bei mir so? P.S. Ich habe leider erst morgen gegen 11:00 wieder die Gelegenheit hier ins Forum reinzuschauen. asbachuralt
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Hello @silvermend, Thank you for the update & the information! IF no automated-emails-with-incident-reference-numbers have been received the cases have not been submitted correctly - unfortunately something has not worked. Follow the steps below *exactly* Don't use the chat-BOT Don't use the AI-BOT Go to: Kaspersky Customer Service (GLOBAL) https://support.kaspersky.com/b2c/global#contacts - select EMAIL & fill in the template as shown, provide a *detailed-history of the problem - a screen-print of the error helps support*, include the email-address used when the subscription was purchased, also include, the date of the purchase, where the subscription was purchased from, the License OR Activation Code, the Order number OR Bank confirmation of the transaction: AFTER submitting the case an automated email will be sent by Kaspersky with an Incident-reference-number in the subject line, prefixed with INC0000* - then within five business days a Kaspersky human with send a follow-up-email & seek to provide assistance resolving the issue if they can. Please share the outcome with the Community when it's available? Thank you🙏 Flood🐳+🐋
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mikolajek posted a topic in Kaspersky: Basic, Standard, Plus, PremiumEarlier today my Kaspersky Plus got auto-updated to version 21.23.6.614. Since then the Outlook add-in makes Outlook crash every time I send an email. Using Outlook is simply impossible, which questions the Kaspersky's product value for mail security. If relevant, Outlook version is 2510 build 19328.20158. Is this a bug or is there some solution/workaround? -
Gabriel Boettcher posted a topic in Kaspersky Endpoint Security for BusinessThis folder on a particular server ins consuming 10gb, is this normal? On other endpoints with Kaspersky installed this folder doesn't even exist. What is this about? Anything related to dump files? Thanks
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Jane_Air posted a topic in Kaspersky Endpoint Security для бизнесаДобрый день! Имеется mint 22.2. При попытке запустить утилиту через графику возникает ошибка: Fatal: This application failed to start because it could not find or load the Qt platform plugin "xcb" in "". Available platform plugins are: xcb. Reinstalling the application may fix this problem. Aborted (core dumped) Куда копать? -
NorMax posted a topic in Kaspersky: Basic, Standard, Plus, PremiumIs there an economical solution for that? (Kaspersky Premium) -
Fon Stephen Cho posted a topic in Kaspersky: Basic, Standard, Plus, PremiumI bought Kaspersky Plus for my laptop. While the subscription is still running, I upgraded the same laptop to Windows 11 and everything in the laptop was deleted. How can I continue with the same subscription in the new Windows 11? -
Cavey posted a topic in Kaspersky: Basic, Standard, Plus, PremiumHey there. I have a subscription to Kaspersky Plus that is expiring 12 days from now. 30 days before the end of the subscription date, I received both an email and an application pop-up asking me to renew. I instead bought a new subscription activation code direct from Amazon. In the past, I would enter this activation code within the application and it would immediately update my subscription to the length of the new subscription and then add any time remaining, but this time the application said it would store the new code in my account and the devices would be moved over when the current subscription expires. I had no problem with this, so I went ahead and added the code. I can see the new subscription on my web account listed as inactive/no device. I have some questions about this: 1. If I have stored a new activation code, why am I receiving emails and pop-ups on an almost daily basis warning me that I need to renew? 2. Are the devices going to automatically be added to this new subscription when the current one ends (as stated when I input the code) or am I going to be expected to add them somehow? And if so, how do I go about doing that? 3. Is there some way I can move them across right now (even if it means losing my remaining 12 days), because the constant warnings are starting to drive me insane. Thanks in advance for any help you can offer. -
Hello @Ginji666, Thank you for the update/information. How many days are left on the *current/active* subscription? Re the advice from support: "Unfortunately we're unable to merge licenses, even if you purchase a new subscription... etc" - did you *specifically* ask support why "merge licenses" of the *same* license cannot be done. It's *important* Support tell you this. We agree merging licenses is not available for *different* products, for example - merging Standard with Plus OR Premium, OR merging Plus with Premium - etc - bc the *different* product has different features - a subscriber who's paid for Standard & has X days remaining would not reasonably expect to merge Standard with Premium & convert the X days to Premium without paying Premium for those days - that's messy, we totally understand why Kaspersky doesn't do that; our advice was based on the assumption you were merging the *same* type of AV subscription. IF what support has written - no merging - is *now* correct {BC *previously* merging subscriptions *was* done by support} -> subscribers throughout the course of the year will not be able to take advantage of Kaspersky promotions, specials, EOY discounts etc - doesn't make sense bc their online subscriptions *activate* on purchase - what are their subscribers supposed to do? IF (you) wait for the existing subscription to be at 90days remaining & then buy a new-subscription, there will be 90days where you are runnning two subscriptions for 13devices - how many *actual* devices do (you) have? FYI - Kaspersky *renewal* subscriptions are frequently more expensive than subscriptions Kaspersky sell as *new* subscriptions. BC you are in Pakistan, be alert to this information please: The use of VPN technology is subject to local laws and regulations. Kaspersky VPN should only be used for its intended purpose. And it is not available for downloading or activation in Belarus, China, India, Iran, Iraq, Oman, Pakistan, Qatar, Saudi Arabia, read: VPN unavailability in certain regions Thank you🙏 Flood🐳+🐋 Current Kaspersky Premium for (your) location:
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Ginji666 replied to Ginji666's topic in Kaspersky: Basic, Standard, Plus, Premium@Flood and Flood's wife Update here: I got a response from support chat. For now ill wait till I have utilized my current subscription and I am left with only 90 days. That is period when I can proceed further with "Renwal/Upgrade" Process. As per support team - currently there is no way to merge two different/same subscription. Subscription can no longer be merged. Example: with my current 2 year + 3 devices subscription if I buy a new 2 year 10 devices then they will remain seperate on my account. It will start the counter on the day of purchase and hence if I have 13 devices but then ill need to utilized both subscription. Both subscription will reflect no. of days as per their timeperiod (date of purchase) this means the old subscription will show 461 days for 3 devices and new subscription will have 7xx days but for 10 devices -
harlan4096 replied to ADMIN FERRELAM's topic in Kaspersky Small Office Security & Management ConsoleOk, there is a new version of KSOS 21.26: https://forum.kaspersky.com/topic/nueva-versión-de-kaspersky-standard-plus-premium-small-office-security-y-vpn-21264406-59338/#comment-235762 Try to update and recheck; if still issues, We can try to set up a specific update server for signatures.
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Hi @tcwe Correct! READ: How to download your purchased apps If there's any issues with the VPN not synchronising with your MyKaspersky account & OR anything else related to updating to the *new-version* do a shutdown/reboot *and* make sure the VPN is signed into with the same email address that's used to sign into your MyKaspersky account. Please update the Community IF the original VPN/Tumblr/Spain resolves after update? Thank you🙏 Flood🐳+🐋
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Ronald M replied to Handoyo's topic in Kaspersky: Basic, Standard, Plus, PremiumIt's trusted In early April, I updated Kaspersky to the latest version, but removed the older version and cleaned the registry. Around the same time, there was also a Windows security update. I have been a Kaspersky user for many years without problems, but in April, suddenly a lot of issues arose. Two days ago, a new Windows security update was released, and now everything is working properly for me again (I don't know for how long). Both Smart Home and the visibility of my NAS in Windows Explorer are working again. As it looks now, the April Windows update was the cause. In early April, I updated Kaspersky to the latest version, but removed the older version and cleaned the registry. Around the same time, there was also a Windows security update. I have been a Kaspersky user for years without problems, but in April, suddenly a lot of issues arose. Two days ago, a new Windows security update was released, and now everything is working properly for me again (I don't know for how long). Both Smart Home and the visibility of my NAS in Windows Explorer are working again. As it looks now, the April Windows update was the cause. -
Skier replied to Skier's topic in Kaspersky VPN"Our expert team is currently researching this issue under Bug #9387918. We are monitoring the situation closely and will update your incident ticket as soon as we have any news." That was on July 7 -
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Os recordamos que ya está disponible para su descarga la nueva versión de productos Kaspersky Estándar, Plus, Premium, VPN, y Kaspersky Small Office Security. Kaspersky Estándar, Plus, Premium, VPN: Descarga desde la página oficial - España (instaladores específicos por versión de producto): https://www.kaspersky.es/downloads#update-product Descarga desde la página oficial - LATAM (instaladores específicos por versión de producto): https://latam.kaspersky.com/downloads#update-product Novedades de la versión 21.26: https://support.kaspersky.com/help/Kaspersky/Win21.26/es-ES/119653.htm Kaspersky Standard, Plus y Premium España (instalador unificado): https://dm.s.kaspersky-labs.com/es-es/Kaspersky4Win/21.26.4.406/startup.exe Kaspersky VPN España: https://dm.s.kaspersky-labs.com/es-es/KSDE/21.26.4.406/startup.exe Kaspersky Standard, Plus y Premium Latam (instalador unificado): https://dm.s.kaspersky-labs.com/es-mx/Kaspersky4Win/21.26.4.406/startup.exe Kaspersky VPN Latam: https://dm.s.kaspersky-labs.com/es-mx/KSDE/21.26.4.406/startup.exe Kaspersky Small Office Security: Novedades de la versión 8.26: https://support.kaspersky.com/es/ksos/8.26/119653 España: https://dm.s.kaspersky-labs.com/es-es/KSOS/21.26.4.406/startup.exe Latam: https://dm.s.kaspersky-labs.com/es-MX/KSOS/21.26.4.406/startup.exe Kaspersky Ayuda OnLine. Saludos.
